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Viacom v. YouTube: Finger-Pointing Turns to Mud-Slinging March 19, 2010 
Viacom's billion-dollar copyright-infringement lawsuit against Google's YouTube took a nasty turn Thursday as a series of documents were released to the public. "Fostering and countenancing piracy were central to YouTube's economic business model," Viacom's filings charge. Viacom "overtly and covertly uploaded to YouTube a vast array of their own video clips for marketing purposes," Google wrote.
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Report: Consumers Will Be Gaga for Mobile Apps by 2012 March 18, 2010 
The global market for mobile phone applications is expected to soar to $17.5 billion by 2012, surpassing the total value of CDs sold, new research forecasts. The revenue from mobile apps is expected to increase at a 62 percent compound annual growth rate from $4.1 billion in 2009 to $17.5 billion in 2012, according to a research report by Chetan Sharma Consulting.
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Strike While the Social CRM Iron Is Hot March 18, 2010 
"If you can't measure it, you can't manage it." If you haven't heard that one multiple times, you aren't really in business. It's a truism -- and part of being a truism is that it's true, for the most part. When a new business strategy emerges, it can temporarily topple truisms -- but soon, they're back and as applicable as ever.
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A Tale of 20 Interns, 1 Project and 1 Fiery 'Mythical Man-Month' Debate March 18, 2010 
Few geeks are unfamiliar with the concept of the Mythical Man-Month from Fred Brooks'
classic software engineering tome by the same name. It's a classic for good reason, which is probably why the debate has been so intense in the past week over a high-profile example that some say refutes it.
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The Gaping Hole Where Auto Software Standards Should Be March 18, 2010 
Toyota's recent fiascoes with runaway acceleration illuminate the sorry lack of software standards to establish minimum quality levels for technologies crucial to the operation of transportation systems. Toyota has rejected accusations that its software systems are the culprit.
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Facebook Traffic: A Whole Lot of Hustle but Not Much Flow March 17, 2010 
Facebook, thanks to its 400 million status-updating, link-sharing, asparagus-farming, party picture-posting denizens, has risen to the top of the Internet heap once again, surpassing -- at least according to one ranking -- search giant Google in total U.S. visitors for the third time this year.
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Dell Hits Style, Substance Sweet Spot With Low-Cost Executive Laptops March 16, 2010 
The "trickling down" of enterprise computing features to smaller businesses has long been a part of life in an IT universe governed by Moore's Law. However, trickle-down IT also has significant implications in desktop and mobile computing, as well. Dell's new Vostro 3000 solutions offer proof of how supple vendors can leverage innovations across multiple product platforms.
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Google Poised to Make Good on Its China Threat March 15, 2010 
It now appears almost certain that Google and the Chinese government will not reach an accord over Internet censorship policies and that Google will begin pulling out of the country in the near future. Among the increasing number of signs pointing in that direction are warnings the Chinese government gave to Google's Web partners that they must comply with Chinese law, even if Google does not.
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FCC Begins Long Climb Toward Broadband for All March 15, 2010 
The Federal Communications Commission is set to deliver a much-anticipated report to the U.S. Congress on Thursday. Among other things, "The National Broadband Plan" proposes to have an additional 100 million households connected to high-speed Internet service within the next 10 years.
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Report: News Media Running Out of Time to Find a New Model March 15, 2010 
Fewer than one in five U.S. consumers are willing to pay for access to their favorite news site, according to a report from the Pew Research Center's Project for Excellence in Journalism. Only about one-third of Americans even have a single favorite site, the 2010 State of the News Media report found, though the majority don't roam far: 57 percent use between two and five news Web sites.
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Why Keeping the Bar Low May Be Good for Google March 15, 2010 
The Google model survived the dot-com mess but its success seems based largely on the belief that advertising can fund everything. If the users are unhappy, well it doesn't really matter. In fact, Google's customers (the folks paying them money) and the folks they actually serve are quiet different, causing me to question the viability of many of their non-search efforts.
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North Korea's 'Red Star' Linux, and Is FOSS an Enemy of the State? March 15, 2010 
If a totalitarian regime uses Linux, does that mean Linux is an enemy of the state? That's the mind-bending question of the day following some politically charged Linuxy news that emerged over the past few weeks. North Korea, it appears, has developed its own Linux-based operating system.
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Old Dogs, a Straying Audience and New Media Tricks March 12, 2010 
The U.S. Census Bureau has started mailing out its forms, so I would like to take this opportunity to announce a new demographic category for those of us who will be writing "journalist" in the "occupation" box: Old New Media Dogs. T-shirts and business cards are forthcoming.
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The SaaSification of IT Management March 12, 2010 
IT professionals should embrace SaaS and cloud computing because they deliver tangible, measurable business benefits to organizations of all sizes. IT departments are relieved of many of the hassles associated with implementing and administering traditional, on-premise software and supporting the application end-users.
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E-Tailers Should Act Fast to Comply With Colorado's New Tax Law March 11, 2010 
Legislation signed into law on February 24 will have a profound effect on e-commerce and catalog companies that sell to customers in Colorado. Companies that do not collect Colorado sales tax must notify their Colorado customers that they are obligated to file a use tax return to pay the sales and use tax themselves. It also requires them to send out an annual information statement.
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Social CRM's Point of First Impact March 11, 2010 
Service is becoming perhaps the most important leg of CRM. It's not just me saying it -- it's many others, including Paul Greenberg, who literally wrote the book on CRM. With the economy in the state it's in, that makes sense; keeping the customers you already have has never been more important. However, service has some internal cultural hurdles to clear before it gets the respect it deserves.
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