Headline Feeds|
DoubleClick Makes Moves in Marketing Automation June 24, 2003 
DoubleClick, which took a giant step into the campaign-management business with its November 2002 acquisition of Protagona, is seeking to make major strides in marketing automation by adding analytics and real-time capabilities to its software.
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Workbrain ERM 3 April 01, 2003 
In a sluggish economic climate, productivity is paramount, and a relatively new technology designed to optimize it -- employee relationship management -- is gaining market strength. One such tool is Workbrain's ERM 3: Its purpose is to reduce time wasted on administrative tasks and cut employee turnover, labor costs and overpayments.
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Qualte XL Web-Based Customer Support March 28, 2003 
Qualte XL is a Web-based customer-support application that offers such features as "smart" e-mail, self-building knowledge bases, problem ticketing, escalation and customer-support databases. Touting its fast deployment and low total cost of ownership, Qualte says the self-service software is designed to remedy major pain points for mid-size companies.
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Saratoga Systems' iAvenue March 26, 2003 
Saratoga Systems' iAvenue is a comprehensive CRM suite designed to integrate front- and back-office operations with sales activities -- in real-time -- for mid-size to large customers. Company executives say the suite can run on Windows or on the Web with
remote-access capability.
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SalesLogix QuickStart for CRM March 18, 2003 
Best Software's QuickStart is designed to help beginning CRM users quickly clear the initial hurdles that accompany any enterprise application deployment. The company's strategy is to home in on small and mid-size customers embarking on front-office automation projects or larger companies piloting the use of CRM for projects downstream.
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More Than One New ACT! in the Works March 13, 2003 
Over the course of the last six months, Best Software has launched six new versions of
ACT!, the small-business contact management application. Some of them are the typical product upgrades and releases expected of every vendor. Others, such as ACT! for Web, ACT! for PocketPC and ACT! for Palm, are designed to move the vendor into new markets.
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WebSphere Commerce Hones Integration Capabilities March 10, 2003 
Is E-commerce dead? Lackluster growth and the burgeoning shift away from the siloed platforms of a few years ago to enterprise applications that stress integration with CRM, accounting systems, inventory management and supply chain apps seem to have ushered in a new era counterintuitive to e-commerce.
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Genesys Unites Self- and Assisted-Service February 14, 2003 
As a provider of this technology, Genesys Telecommunications Laboratories, a subsidiary of Alcatel, has been synonymous with assisted service. However, an acquisition last year -- plus careful attention to pricing trends -- has led Genesys to straddle the service fence.
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IBM: Personalization Goes with Portals February 10, 2003 
Personalization technology goes hand-in-hand with portal tools, as IBM sees it. Corporate users have a hard time trying to figure out which content, information, applications and processes are relevant to them and their work, and open standards are only compounding the problem.
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SAP Claims Neutral Spot on Web Services Field January 27, 2003 
Enterprise software maker SAP is following the revenue trail toward the integration niche. Rather than extending its product family of large, comprehensive applications, the company is focusing on "snap-on" modules that automate particular business processes, according to vice president of market strategy Peter Graf.
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IBM Decentralizes Data Management January 17, 2003 
Though some smaller databases (notably Sybase) are excellent products, IBM's DB2, Oracle's 9i and Microsoft's SQL Server are clearly the big three. The giants offering these systems are constantly jockeying for the crown of premier provider. In fact, some would say they are locked in a death battle for dominance of the database market space.
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Onyx 2003 Strategy: Expanding Hosted Services January 02, 2003 
The year 2002 was about solidification of market gains for CRM vendors that were lucky, and just plain survival for those that were not. It was especially rough financially for mid-size CRM vendors, but Onyx CEO Brent Frei sees the past year as a glass half full.
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SalesLogix: Still Right in the Middle December 30, 2002 
During a year when all the enterprise software heavyweights are coming after the CRM mid-market, the SalesLogix division of Best Software wants to remind the world that it always has focused on the small- to medium-size enterprise.
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Chordiant Sticks with Financial-Services Vertical December 23, 2002 
The Chordiant 5 Selling and Servicing suite aims to help enterprises like retail banks market and sell through servicing existing customers. Chordiant is staying close to its tried-and-true vertical expertise, according to senior vice president of marketing David Straus. The company has had strong success in the financial-services market.
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Salesforce.com Looks Beyond CRM December 13, 2002 
Over the past year, Salesforce.com has launched a number of products, including applications for both the high and low end of the CRM market, and offline and mobile editions. CRM Buyer Magazine spoke with Salesforce.com CEO and chairman Marc Benioff about his company's plans to expand beyond CRM in the coming year.
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PeopleSoft's Tale of Two Markets November 20, 2002 
Once virtually neglected, the small and mid-size business segment of the CRM market is suddenly the chief object of affection of scores of CRM companies. Perhaps the most interesting development has been the move by enterprise vendors to start paddling downstream.
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