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Show Season Observations
June 25, 2014
Not that the shows ever end, but as I regain my spot on the ground, I have a few observations from the many shows that I have been to or read about over the last eight weeks. First, if you think that cloud platforms are simply a nice alternative to software licenses, you should think again. It's human nature to apply new technologies to old problems, and that's what such an approach really does.
No Unanimity in Reactions to SC's Unanimous Software Patent Decision
June 25, 2014
When the U.S. Supreme Court issues a unanimous decision, it's easy to conclude that it must be right on the facts, right on the law, and right in applying the law to the facts. So what's not to like about its recent 9-0 ruling in a software patent case? The decision was spot-on -- or at least nearly spot-on, according to Victoria Espinel, president and CEO of the Business Software Alliance.
Five9 Adds Social, Mobile to Its Cloud Call Center Repertoire
June 23, 2014
Five9 has introduced Summer Release 2014, the latest version of its cloud contact center software. The company's first major release since its 8.1 launch last year, it follows Five9's acquisition of SoCoCare, a social engagement and mobile customer care provider. SoCoCare's feature set is part of the basis for the new release. As a result, Summer Release 2014 is now a multichannel desktop app.
Tide Turns in Favor of Crime-Fighting Smartphone Kill Switches
June 23, 2014
In the wake of overwhelming evidence that the kill switch Apple introduced in iOS 7 last year has reduced iPhone thefts, Google and Microsoft have agreed to follow suit. SF D.A. George Gascon and NY A.G. Eric Schneiderman, who have spearheaded the battle to implement smartphone kill switches, last week announced that the next versions of Android and Windows Phone will include a kill switch.
White House Tilts Toward Public-Private Cybersecurity Cooperation
June 23, 2014
The Obama administration and the private sector -- often at odds over the regulation of everything from telecom issues to software protection to the environment -- apparently agree that a major issue dealing with cybersecurity should be addressed on a cooperative basis, largely free of federal regulation. The White House recently signaled its tilt toward a cooperative and voluntary approach.
The Amazon Fire Phone's Mayday Effect
June 20, 2014
Amazon unveiled its Fire Phone this week, sparking wide interest, if not acclaim. The Fire Phone comes with some innovative features: a dynamic perspective display made possible by six cameras that track the user's head and eye movements; and Firefly, an intelligent assistant that can give Apple's Siri a serious run for its money. Then there is Mayday, a support service feature.
The Maker Faire Gets the Obama Bump
June 19, 2014
Hopeful tinkerers and entrepreneurs gathered Wednesday on the White House lawn to showcase their innovative ideas at the Maker Faire. The Maker Faire brings together students, educators, artists, engineers and innovators who have an invention or an idea about how to make something. Billed as "The Greatest Show (and Tell) On Earth," the Maker Faire got its start in the Bay Area.
Dems Push Net Neutrality Against the Odds
June 19, 2014
Congressional Democrats are taking another go at Net neutrality. Sen. Patrick Leahy, chairman of the Senate Judiciary Committee, and Rep. Doris Matsui, a member of the House Energy Subcommittee on Communications and Technology, have introduced an act that would require the FCC to ban "paid prioritization" agreements between a broadband provider and a content provider.
How Will Regulators Chaperone the Big Merger Dance?
June 19, 2014
SoftBank CEO Masayoshi Son may have new hope for a Sprint, T-Mobile merger. After SoftBank merged with Sprint last summer, Son set his sights on T-Mobile. There was early resistance from regulators, but that may be softening, with Comcast-Time Warner Cable and AT&T-DirecTV having joined the merger dance. Trying to understand and predict what regulators will do is always a challenge.
HP Follows IBM's Lead With Enterprise Applications for Workday
June 18, 2014
HP on Tuesday announced HP Enterprise Applications Services for Workday -- essentially consulting services for customers of Workday's SaaS. Workday is an HCM package that unifies human resources, talent management, payroll and financial management. It is cloud-based and fully enabled for mobile use. All customers work with just one version of the application, so everyone gets the same update.
Cutting Through the Data Clouds to Build Strong Customer Relationships
June 17, 2014
Successful companies today run largely on data and analytics. The more precisely you can measure the various aspects of your business, the better you can fine-tune its performance. With e-commerce companies especially, everything can be measured, which has provided some amazing opportunities to improve performance -- but sometimes it can lead to issues.
IBM's Empowerment of SAP HANA
June 17, 2014
SAP's recent Sapphire NOW user and partner conference in Orlando was a love fest for the company's HANA in-memory database technology. SAP has made it quite clear that HANA is far more than an innovative solution for Big Data, analytics and business intelligence workloads. In fact, HANA and complementary SAP solutions represent the future for the company and its customers and partners.
How Can a 'Tech President' Be So Tech-Backward?
June 16, 2014
Like a lot of people in tech, I was really excited to see President Obama get elected. It seemed like he got technology, and he used it brilliantly in two campaigns. Unfortunately, he doesn't seem to use it well in actually running the government. From the Affordable Health Care Act to the Veterans Administration, the Obama presidency has been a tale of dumb and dumber when it comes to tech.
AT&T, DirecTV Merger Could Hamper Cord-Cutting
June 13, 2014
AT&T's planned merger with DirecTV is far from a done deal. Among the objections that have been raised is one stemming from a filing this week with the FCC. There is now concern that the merger would make it more difficult for consumers to cut their cable-TV cords. The companies told the FCC in a public interest statement that the merger is the only way they would be able to compete.
Microsoft SharePoint's Crossroads: Where Opportunities, Challenges Meet
June 13, 2014
One of the most broadly deployed collaboration platforms, Microsoft SharePoint, is rapidly evolving from local network portal roots into the new cloud and mobile era. Delivering information as an actionable asset in a widely collaborative and increasingly mobile environment has become a top business priority. Business architects need the agility enabled by such unshackled information sharing.
Red Hat Fortifies RHEL 7 With Docker Support
June 12, 2014
Red Hat on Tuesday rolled out Red Hat Enterprise Linux 7, the latest major release of the company's flagship Linux platform, six months after the software's beta version made its debut. Among the key new features included in the release are KVM virtualization technology, an improved installation experience, Active Directory/Identity Management integration, and Linux containers.
Conspiracy of Culture: 5 Contributors to CRM Failure
June 12, 2014
Most companies of any size have a CRM application. Every company says it wants to build great relationships with its customers. Almost as many businesses say they want to be "customer-centric." However, as any customer can tell you, the companies that attain these goals are few and far between. What is it that's keeping businesses from doing what they know they need to do? It's not one thing.
Microsoft Pushes Back Against US Data Warrant
June 12, 2014
The latest court ruling in an ongoing battle between Microsoft and demands from the United States government for data about one of the company's users, seems to have a lot of folks running for cover. In 2013, U.S. Magistrate Judge James Francis issued a search warrant requiring Microsoft to turn over all date pertaining to the subscriber, hosted on a server in Ireland, to the U.S. authorities.
D'oh! Apple's New iCloud and iPhoto Will Cost Me Big Bucks
June 12, 2014
I just had a disappointing palm-to-forehead realization: Apple's iCloud investments will reduce the pressure for Apple to increase the storage space on the iPhone 6. I no longer have hope that the next entry-level iPhone 6 will start at $199 for 32 GB of storage. I'm afraid we'll be stuck yet another year with an entry-model iPhone 6 that will start at the $199 price point with a paltry 16 GB.
5 Myths of Virtualization Security: You May Be More Vulnerable Than You Think
June 11, 2014
Businesses increasingly are relying on virtual machines to handle more critical data and tasks than ever before. The reality is that virtualization is growing as a platform for managing customer data, financial transactions and the applications that businesses use. Simply put, virtualization is a core component of today's mission-critical IT infrastructure.

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