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Oracle Aims to Wring More Sales From Marketing Cloud
April 6, 2015
Oracle last week trumpeted a set of new Marketing Cloud features designed to improve the customer experience. Oracle ID Graph, Rapid Retargeter and AppCloud Connect aim to boost sales by aggregating data from multiple sources and reacting to it in near-realtime. However, they fall short of the cutting edge in CRM -- predictive analysis.
Microsoft Could Throw Windows Wide Open
April 6, 2015
Open sourcing the code for Microsoft Windows is "definitely possible," Microsoft engineer Mark Russinovich reportedly said last week during a panel discussion at ChefConf. The company isn't acknowledging any movement in that direction as yet, but Russinovich's remarks are a strong indication that the Microsoft of today isn't the trenchant foe of the paradigm it was in the past.
John Oliver Tackles Surveillance in Surprise Snowden Scoop
April 6, 2015
Comedy talk show host John Oliver boldly went where few journalists from the mainstream media have dared to tread, grilling whistle-blower Edward Snowden about his leaking of thousands of NSA documents to the press. He raked Snowden over the coals for not having read every one of the documents, insisting there's a difference between understanding what's in documents and reading them.
Fiorina's and Clinton's Presidential Runs: The Irony Is in the Analytics
April 6, 2015
There will be a lot of irony in the U.S. presidential primaries and general election as campaigns ramp up later this year. Last time, with Mitt Romney, we saw a business multimillionaire and ex-governor get schooled in how to use analytics by a guy who wasn't even that experienced in politics. It was kind of like watching Jon Stewart beat Tiger Woods at golf.
Commerce Department Embarks on Data Revolution
April 3, 2015
All major U.S. government agencies employ a chief technology officer who generally deals with the management of IT resources including hardware, software, cybersecurity and the mechanics of the digital world. The U.S. Commerce Department has now gone a step further in addressing the challenges presented by an ever-evolving world of e-commerce with the appointment of a chief data officer.
Obama Draws Cyber Line in Sand
April 2, 2015
President Barack Obama on Wednesday signed an executive order that gives the Secretary of Treasury the authority to impose sanctions on entities found responsible for or complicit in carrying out a cyberattack harmful to U.S. interests. The Secretary of Treasury will have to consult with the Secretary of State and the Attorney General before enacting the powers granted under the order.
IBM Aims to Harness Internet of Things
March 31, 2015
IBM on Tuesday announced it will spend $3 billion over a four-year period on a new Internet of Things unit involving thousands of consultants, developers and research staff. The company intends to establish an IoT Cloud Open Platform for Industries, which will extract data for business intelligence, and set up a Bluemix IoT Zone, which will help leverage that data for app design.
Shrinking ERP to Grow It
March 31, 2015
The surround strategy for legacy ERP is real. It's been going on for several years, and if I was a legacy ERP vendor I would be concerned. The strategy refers to the idea of leaving legacy ERP in place while implementing cloud ERP to handle specialized parts of a business, like a region with currency conversion issues, subscriptions, or something like that.
Proposed Amendments to US Cybersecurity Laws Under Scrutiny
March 31, 2015
The White House in January proposed updates to the Computer Fraud and Abuse Act that have stirred controversy within the cybersecurity industry. "If the proposed legislation were to be enacted, it would certainly have a chilling effect on cybersecurity research," said Chris Doggett, managing director at Kaspersky Lab North America.
GitHub Defenses Hold in 4-Days-and-Counting Battle
March 30, 2015
After battling a DDoS attack for four days, GitHub has restored normal service levels. The primary target of the assault is GreatFire.org, which is hosted on GitHub. GreatFire has attracted the ire of the Chinese government for offering anticensorship tools. "Very clearly, the Cyberspace Administration of China is behind both of the recent DDoS attacks," said GreatFire Co-founder Charles Smith.
Mobile Banking on a Tear, Says Fed
March 27, 2015
The Federal Reserve Board has released its fourth annual study of consumers' mobile commerce behaviors. The report shows a continued boom in banking on mobile phones and other devices rather than at a teller desk. Central to the report's findings is the growing number of "banked" consumers -- those with full access to bank services -- who also use a smartphone.
Amazon Fires 1st Shot in Storage Price War
March 27, 2015
Amazon on Thursday announced two new plans for unlimited storage in its Cloud Drive service. The Unlimited Photos plan includes 5 GB of additional storage for videos or other documents and files. It costs $11.99 per year. The Unlimited Everything option provides limitless cloud storage of photos, videos, movies, music and files for $59.99 per year. Both plans come with a free three-month trial.
FTC Blasts WSJ's 'Misleading Narrative' on Google
March 26, 2015
FTC Chairwoman Edith Ramirez, along with Commissioners Julie Brill and Maureen Ohlausen, on Wednesday released a statement reaffirming the agency's decision not to prosecute Google over its search practices, and insisting it was in line with the recommendations of the FTC's staff. The statement refutes "recent press reports" suggesting Google got special treatment due to its political influence.
Time's Up for Legacy ERP
March 26, 2015
It takes prodigious amounts of cash to launch a company these days and that's especially true when trying to insert a new idea like cloud ERP into the collective consciousness. FinancialForce today announced a financing round of $110 million from lead investor Technology Crossover Ventures, and Salesforce Ventures, which is Salesforce's corporate investment group.
FAA's Sluggish Pace Frustrates Amazon's Drone Ambitions
March 25, 2015
For one brief shining moment, it appeared that Amazon and the FAA were in concert on outdoor drone testing in the U.S., but in testimony before a Senate subcommittee hearing held Tuesday, Amazon put paid to that notion. Although the FAA last week granted Amazon permission to conduct outdoor tests, the unmanned aircraft system covered by the authorization is no longer in use.
Docker's No Flash in the Pan
March 24, 2015
Docker -- the open source application container technology that has drawn broad interest from the enterprise IT industry -- recently marked its second birthday. Judging by its growth and traction thus far, and the example set by such open source projects as Linux, Hadoop, Android, OpenStack and Cloud Foundry, expect big things from this young open source software project and community.
Obama Lauds STEM Progress at White House Science Fair
March 24, 2015
President Obama on Monday announced $240 million in new pledges from private businesses, schools and foundations across the country for STEM -- science, technology, engineering and math -- education. The president also announced that a national goal set four years ago to provide 98 percent of Americans with high-speed wireless Internet has been reached ahead of schedule.
The Big Implications of the Google, FTC Antitrust Scandal
March 23, 2015
A 160-page report that was far more complete than the FTC no doubt wanted last week was leaked to the media, clearly showcasing that the FTC staff recommended action against Google for anticompetitive practices. The FTC commissioners then decided to let Google off the hook, apparently because it made some minor changes. That move gave the impression that the FTC was effectively in Google's pocket.
Quosal Lets Salespeople Add Video Spiels to Quotes
March 20, 2015
Quosal has announced a new feature that lets salespeople record a personal explanatory video to go with their quotes and proposals. Videos can be posted directly to Quosal's proprietary Order Porter purchasing experience for clients. "If the video can take the load off of having to read all of a proposal -- or, more likely, explain some gray areas -- then great," said analyst Denis Pombriant.
Feds Put Big Money Into IT Innovations
March 18, 2015
The U.S. government spends tens of billions of dollars each year just to make sure that computer and data processing systems keep functioning on a day-to-day basis. With so much investment allocated for operations and maintenance of legacy systems, it makes sense that far fewer dollars are available for cutting-edge information technology investment -- also known as "DME" spending.
Importance of a System
March 18, 2015
I was telling a friend recently about some of the ideas in my book, Solve for the Customer. He was interested in my belief that customer science has evolved from a general emphasis on process in business, especially in the back office. His company does a lot to ensure that its customers are happy and loyal, because their business involves long-term relationships and agreements that renew for many years at a time.
Survey: Surveillance Is Fine as Long as It's Not on Me
March 16, 2015
Growing concern over privacy in cyberspace has people changing their online behavior. Nearly 90 percent of 475 adults recently surveyed said they were aware of government surveillance programs targeting Internet users, the Pew Research Center found. Large numbers of adults supported monitoring programs aimed at others -- from terrorists to political leaders -- but opposed spying on U.S. citizens.
Banks' Arbitration Clauses May Hurt Consumers: Report
March 16, 2015
Tens of millions of American consumers use consumer financial products or services governed by predispute arbitration clauses that may put them at an unfair disadvantage, suggests a CFPB report released last week. In some cases, the arbitration clauses are mandatory. Larger banks often include arbitration clauses in their consumer checking account and credit card contracts.
FTC Goes to Bat for Duped DirecTV Customers
March 16, 2015
The Federal Trade Commission last week charged DirecTV with deceptive advertising practices in a complaint filed in the United States District Court for the Northern District of California, San Francisco Division. DirecTV, which has been in discussions over a potential merger with AT&T, currently has more than 20 million subscribers across the United States.

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