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Cliff-Hanger: Budget Deal's IT Benefits Are Murky January 15, 2013 
For IT vendors in the federal market, the saga of the 2011 Budget Control Act presents some slight benefits in the very short run, even though reduced federal spending may have a longer-term impact. The BCA set the stage for a 10-year program to control the rate of federal spending and reduce the national deficit that included a sequestration mechanism of mandatory budget cuts.
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2013: The Year of Mobile CRM, Part 2 January 15, 2013 
2013 is just two weeks old, but executives in the mobile CRM space have a clear idea of how they hope the rest of it will unfold. What they want, in a word, is more: more mobile CRM functionality; availability on more devices; more vendors supplying applications. More mobile CRM is indeed on the way as economic growth picks up, said Atri Chatterjee, CMO of Act-On.
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SAP Gets Real-Time With HANA-Powered Business Suite January 14, 2013 
SAP last week released SAP Business Suite powered by SAP HANA, which marries its popular integrated applications with its high performance business analytics platform. SAP Business Suite is the largest application SAP has in terms of customers, said Ken Tsai, VP, SAP Hana product marketing at SAP.
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Letting the Customer Experience Drive Innovation January 14, 2013 
By acting as a performance center of excellence, American International Group's Global Performance Architecture Group has improved performance of the company's services to deliver better experiences and payoffs for businesses and end users alike. The group looks at the user experience and tailors the company's technology to maximize customer satisfaction and utility.
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The UK's Tangled Antipiracy Web January 12, 2013 
In the battle against online piracy, industry and government officials tend to cast a wide net in blocking suspected piracy-enabling websites. Sometimes this process results in the removal of sites that have nothing to do with piracy. Last April, the UK ordered Internet service providers to block file-sharing site The Pirate Bay.
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Zoho Update Gooses Sales Productivity January 11, 2013 
Although Zoho routinely updates its CRM application every few months or so, its latest release is far from routine, according to Zoho Evangelist Raju Vegesna, who described it as a step forward in collaborative productivity. "Essentially we added three new features, all of which focused on improving the productivity and collaborative capabilities of the sales person," he said.
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FCC Aims to Expand WiFi Highway January 10, 2013 
The FCC plans to open up a new batch of wireless spectrum to bring faster and more reliable access to public WiFi hotspots, its chairman announced Wednesday during a talk at the 2013 CES, although it will have to overcome some obstacles. The commission seeks to free up 195 Mhz of spectrum in the 5 GHz band, the largest block of unlicensed spectrum to be made free for WiFi expansion since 2003.
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Schmidt Concludes N. Korea Trip With Plea to End Internet Ban January 10, 2013 
Speaking to reporters after a four-day jaunt to North Korea, Google Chairman Eric Schmidt called on North Korea to end its ban on Internet access. North Korea's refusal to allow more Web access "is very much going to affect their physical world," Schmidt said, adding that it's time for the nation's totalitarian authorities to loosen their grasp on the Web.
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Schmidt's Visit May Help Open Up North Korea January 10, 2013 
The visit to North Korea this week by a team led by Google Chairman Eric Schmidt and former New Mexico Gov. Bill Richardson has stirred up controversy. The U.S. State Department has criticized the move, while Sen. John McCain, R-Ariz., has described Richardson and Schmidt as "useful idiots."
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The Perils of Cloud Computing January 10, 2013 
The cloud may be the future, but it's not a bed of roses. The Amazon Cloud had a meltdown on Christmas Eve, affecting many customers who use the service. Companies that use Amazon as their cloud, their customers and workers were all affected. What should we learn from this high-profile meltdown?
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Moving to the Front Office January 09, 2013 
For a long time, many people have been predicting the demise of ERP, and while I share those sentiments, a demise can take many forms. The one we all understand well is the crash-and-burn variety, but that's not the only and perhaps not even the predominant approach. The crash is at best the final step. Humpty Dumpty must have teetered and lost his balance, but all that got recorded was the fall and crash.
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Google's Schmidt Touches Down in North Korea January 08, 2013 
Flanked by former New Mexico Gov. Bill Richardson, Google chairman Eric Schmidt arrived Monday in North Korea. Richardson, who also is a former UN ambassador, has characterized the trip as a "private humanitarian mission" -- a far more hospitable description than ones coming from the U.S. State Department and Sen. John McCain, R-Ariz., who described the delegation as "useful idiots."
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Federal Agencies Face Mobile Tech Catch-22 January 08, 2013 
The fast pace of mobile technology development can improve the ways we share information almost overnight, with new applications and more powerful devices rolling out on a regular basis. Federal agencies are trying to keep up with the times and have solidly embraced mobile IT but are stymied by having to meet federal operational requirements..
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Microsoft Defends Enterprise Turf With Big Pentagon Deal January 07, 2013 
Microsoft announced last week it will provide its latest software, including Windows 8, to the Department of Defense in a $617 million deal that the DoD said will help streamline costs and foster inter-agency collaboration. Under the three-year deal, the Air Force, Army and Defense Information Systems Agency will have access to software including Microsoft Office 2013, SharePoint 2013 Enterprise and Windows 8.
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Bringing Order to Data Backup Chaos January 07, 2013 
Enterprise backup is broken, but there are methods being developed to fix it. Nowadays, methods for backing up and protecting enterprise data are fragmented, complex and inefficient. However, some new approaches are helping to simplify the process, keep costs in check, and improve recovery speed and confidence.
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New GSA Program Steers Federal IT Buying to Small Businesses January 03, 2013 
Small businesses often find it challenging to gain access to the federal information technology market, despite efforts by government agencies to smooth the procurement process for small companies. In a move to provide more opportunity for small businesses, the federal General Services Administration has awarded a bundle of IT contracts to small firms under the National Information Technology Commodity Program.
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When Amazon Fails, the Buck Stops at Netflix December 28, 2012 
Some Netflix customers found themselves without service on Christmas Eve -- an unpardonable lapse on a day when many are snuggled in their homes and eager for entertainment. The streaming video provider has caught its fair share of flak for the outage -- but it was not solely to blame for its service being down in this particular instance.
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Bill Loosens Rules for Sharing What You've Watched on Netflix December 28, 2012 
Legislation that would allow services such as Netflix to facilitate "frictionless sharing" of a user's viewing history via Facebook or other online services is awaiting President Obama's signature. The U.S. Senate passed the update to the 1988 law late last week; the same bill cleared the House days earlier.
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Feds' Data Center Reduction Requires Spending Now to Save Later December 28, 2012 
How much do federal agencies need to spend on data center consolidation investments now, in order to save money later? It could be quite a lot. The U.S. Department of Labor, for example, figures that $60 million or so will do the trick in meeting its data center consolidation goals.
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CRM Product Profiles: The Year in Review December 28, 2012 
CRM applications tend to embody a range of features, depending on the maker and the audience. Some applications are stripped-down products sporting a handful of features -- and only those features -- deemed necessary to the user. Other products have become de facto mini-ERP systems with their integrations into back-end systems and business analytics.
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