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Digital River, Adobe Strengthen Cloud Commerce Alliance
June 22, 2017
Digital River has expanded its ties with Adobe Experience Manager to offer an end-to-end cloud commerce solution targeting the high-tech industry. The new solution, which is based on a 2015 agreement to integrate Digital River's cloud-based Global Commerce Platform with Adobe Experience Manager, offers brands a fresh approach for bolstering their direct channel strategy and competitive position.
DHS to Congress: The Russians Are Coming Back
June 22, 2017
The House Intelligence Committee on Wednesday conducted a hearing focusing on the impact of Russian hacking on the 2016 elections. Members heard testimony from former DHS Secretary Jeh Johnson, who was in charge of the department when the actual hacking took place during the final months of the Obama administration. Russian President Vladimir Putin ordered the cyberattack, Johnson said.
OTA Report: Consumer Services Sites More Trustworthy Than .Gov Sites
June 22, 2017
The Online Trust Alliance on Tuesday released its 2017 Online Trust Audit & Honor Roll. Among its findings: Consumer services sites have the best combined security and privacy practices. FDIC 100 banks and U.S. government sites are the least trustworthy, according to the audit. The number of websites that qualified for the honor roll is at a nine-year high.
3 WannaCry Talking Points to Win Security Buy-In
June 21, 2017
By this point, most technology practitioners -- and nearly all security practitioners -- know about WannaCry. In fact, you might be sick of people analyzing it, rehashing it, sharing "lessons learned" about it, and otherwise laying out suggestions -- in some cases, contradictory -- about what you might do differently in the future. The level of unsolicited advice can border on the annoying.
Trump Wants Tech Leaders to Help Save $1 Trillion
June 20, 2017
President Donald Trump aims to save taxpayers $1 trillion over the next 10 years with a little help from America's high-tech industry. "Our goal is to lead a sweeping transformation of the federal government's technology that will deliver dramatically better services for citizens," the president said Monday at a roundtable session of the American Technology Council.
Deep Root Analytics Downplays Giant Voter Data 'Oops'
June 20, 2017
A data contractor working on behalf of the Republican National Committee earlier this month allowed the personal data of 198 million voters to be exposed online, marking the largest ever leak of voter data in history. Deep Root Analytics exposed 1.1 terabytes of sensitive information -- including names, home addresses, dates of birth, phone numbers and voter registration information.
Visa Seeks to Build Online B2B Ecosystem
June 16, 2017
Visa this week announced the Visa Ready Program for Business Solutions, a strategic framework to help ensure that tech companies integrating with Visa's B2B payment services and data solutions meet the company's standards and are market ready. The program lets Visa's tech partners quickly integrate and approve various Visa B2B payments solutions, including enhanced data, virtual card integration, payables automation, and payment controls.
Broader Scope of Russian Election Cyberattacks Revealed
June 15, 2017
Federal and state officials have confirmed that cyberattacks against state voting systems during the 2016 election were more widespread than previously disclosed to the public, but they said the heightened activity did not impact final vote tallies. The confirmations follow a report that attempts to influence the 2016 presidential election were much greater than previously disclosed.
Hearing Crickets at Apple's WWDC and a Pin Drop in the Senate
June 12, 2017
The two mammoth events last week were the Apple WWDC keynote and ex-FBI chief James Comey's appearance at a Senate committee hearing. Now I'm sure a lot of folks didn't have the time to watch both events -- and particularly for the Comey event, I'm sure the coverage has the right and the left believing very different realities. Apple is becoming more and more like a typical tech firm.
LogMeIn Makes Bold360 Entrance at CRM Party
June 9, 2017
LogMeIn on Thursday unveiled Bold360, a customer engagement platform that evolved from Boldchat -- the live website chat software it acquired five years ago. Bold360 has an intuitive interface that consolidates data from different systems to present a unified view of all customer interactions. Among its features are easy integration of Salesforce and Zendesk data; and omnichannel support.
Pegasystems Nestles in AWS, Azure Clouds
June 8, 2017
Pegasystems has deepened its 7-year-old relationship with Amazon AWS, and also has teamed up with Microsoft Azure, company officials told Pegaworld attendees on Tuesday. The deals are part of a series of planned partnerships aimed at giving Pega's clients choice in their cloud environment and avoiding lock-in. Pega last month inked an agreement to deliver Pega software on Pivotal Cloud Foundry.
Amazon Courts Low-Income Customers With Deep Prime Discount
June 7, 2017
Amazon on Tuesday introduced a Prime membership priced at $5.99 monthly for people on government assistance who have a valid Electronic Benefits Transfer card. A Prime membership ordinarily costs $10.99 per month, or $99 per year. Prime membership offers unlimited fast, free two-day shipping on more than 50 million eligible items and a variety of other benefits.
The [xxx] Economy
June 6, 2017
While sitting in the audience at Zuora's recent Subscribed event, I couldn't help contemplate the meaning and progress of what was once a set of words that didn't roll off the tongue. I am talking about the "subscription economy" -- and it's really something. The data coming in from a variety of sources shows how rapidly subscriptions have become a big part of our lives, and why not?
Seeding the Next Generation of Consultancies
June 6, 2017
There's been a lot written recently about how artificial intelligence, machine learning and automation are going to displace millions of workers. However, these powerful new technologies already have spawned a surge in demand for a new wave of highly skilled consultants to help organizations capitalize on the added business opportunities resulting from the latest innovations.
Alphabet Jumps on the $1K-a-Share Train
June 5, 2017
Alphabet shares reached a new record high on Monday, surpassing the $1,000 benchmark just a week after Amazon accomplished the feat. Investors placed bets that Google's core search and emerging AI technology will help maintain the company's dominance over rivals. The stock price surged after securities analyst Andy Hargreaves advised investors to get out of Apple and invest in Alphabet.
Tech Titans Pledge Continued Paris Accord Support
June 3, 2017
Reacting to the U.S. withdrawal from the Paris Agreement, several high-tech industry leaders have pledged renewed environmental efforts. "Disappointed with today's decision. Google will keep working hard for a cleaner, more prosperous future for all," tweeted CEO Sundar Pichai. "We will double our efforts to fight climate change," tweeted Salesforce CEO Marc Benioff.
Salesforce Offers Alternative to Old-School Partner Portals
June 1, 2017
Salesforce on Wednesday announced the Sales Cloud Lightning Partner Relationship Management app as a replacement for partner portals and electronic data interchanges that lack modern features such as built-in mobile, social analytics and AI capabilities. The PRM app has an interactive Guided Setup Wizard that lets channel managers configure, customize and deploy the app in days.
PCs Shine Again, but for How Long?
June 1, 2017
Just when PCs looked to be dying a slow, painful death, they became interesting again. As expected, this week's news coming from Computex is flush with new PCs and PC technologies, but is it enough to reinvigorate a market that has faced declining sales since 2011? The market peaked at just over 365 million units annually, and fell to 269 million units last year. So, why all the excitement?
The Subscription Economy's Maturation
May 31, 2017
A lot happens in a decade. Bill Gates once said that we overestimate what we can do in two years and underestimate what we can do in 10. 2017 is a particularly good time to stop paddling and look back at what's been going on in the last decade. While we will all have our favorite memories, there's one in CRM that stands out more than others for me. After all, 2007 was the year of the iPhone.
Amazon Shares Hit Milestone as E-Commerce Battle Heats Up
May 30, 2017
Amazon stock surged to more than $1,000 for the first time in early trading on Tuesday, marking a milestone for the dominant e-commerce retailer and leaving its closest competitors still trying to figure out a path to closing the gap. Amazon's shares hovered near $997 in late mid-afternoon trading after reaching $1001.20 earlier in the day, an all-time-high for the stock.
MariaDB Offers a Bigger Box of Transactional Tools
May 30, 2017
MariaDB last week announced the availability of MariaDB TX 2.0, a fully functional open source transactional database solution for modern application development and enterprise use cases. MariaDB TX offers a comprehensive package of technology and services, including feature-rich new releases of MariaDB Server and MariaDB MaxScale, which close the functional gap between open source and proprietary offerings.
Kaspersky to US: Check Our Source Code
May 27, 2017
Cybersecurity expert Eugene Kaspersky reportedly has volunteered to turn over his company's software source code to allay fears about possible ties with the Russian government. Kaspersky made the offer public at CeBIT Australia last week. Some U.S. officials have expressed concerns that Kaspersky Lab might have a close working relationship with the Russian government.
Red Hat Linux Upgrade Pushes New Security, Automation Tools
May 23, 2017
Red Hat on Tuesday announced the availability of Red Hat Enterprise Linux 7.4 beta. RHEL 7.4 includes new security and compliance features and streamlined automation, along with tools for improved systems administration. This latest upgrade comes nearly three years into the series 7 lifecycle. It continues to provide enterprises with a rich and stable foundation.
How Deep Learning Could Fix Trump and Healthcare
May 22, 2017
Nvidia earlier this month launched a massive new push for intelligent machines, including what is likely the most expensive volume workstation in the world designed for this purpose. IBM, which has a tight relationship with Nvidia, launched a quantum computing processor that has a good chance of massively increasing the speed and intelligence of thinking systems.
Report: Cybersecurity Dangerously Lax at Mar-a-Lago
May 19, 2017
Internet security at Mar-a-Lago -- the private club President Trump owns and has dubbed the "Southern White House" -- is weak, based on a recent investigation. Trump has used the resort to meet with staffers and foreign heads of state on official business. In February, he took a call about a North Korean ballistic missile launch in Mar-a-Lago's dining room, with members and waiters present.
Data Watchdog Cautions Google and UK Health Partner
May 19, 2017
A British data watchdog has raised questions about whether it was appropriate for a healthcare trust to share data on 1.6 million patients with DeepMind Health, an AI company owned by Google. The trust shared the data in connection with the test phase of Streams, an app designed to diagnose acute kidney injuries. However, the sharing reportedly was performed without an appropriate legal basis.
SugarCRM Trots Out Sugar 7.9 With Quotes
May 18, 2017
SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a process based on fields changing to or from specific values.
Google Pushes AI, Machine Learning to the Front
May 18, 2017
Addressing thousands of developers at the annual Google I/O conference on Wednesday, Google CEO Sundar Pichai outlined the company's new strategy to transition from mobile first to artificial intelligence and machine learning. The goal is to equip the company's line of digital assistant products and services to anticipate the needs of users, and comprehend sights and sounds in new ways.
Crate.io Packs New Features, Services Into DB Upgrade
May 17, 2017
Crate.io on Tuesday announced an upgrade to its open source CrateDB, and introduced a commercial version. The database now is available as a managed service as well. CrateDB 2.0 features clustering enhancements and SQL improvements. The enterprise edition adds authentication and authorization features for enhanced security, which are not provided in the open source version.
Massive Ransomware Attack Reaps Meager Profits
May 17, 2017
The WannaCry ransom attack that quickly circled the globe last week is not yet fully contained. So far, it has impacted more than 300,000 computers in 150 countries. However, one of the remarkable things about it is that only a trifling $100,000 in ransom, give or take, apparently has been paid. That represents a surprisingly low response from an attack generally considered the biggest ever.
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What do you think of today's voice recognition technology?
It's great -- the tech has improved vastly in recent years.
It's the wave of the future, but quality is still hit or miss.
I like it for texting, especially when I'm driving.
I only use it when I have to, like with IVR systems.
I avoid using it, because most voice systems are still terrible.
It's an unnecessary frill that I can easily live without.