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Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Apple May Alter the AR Competition
March 21, 2017
Apple is stockpiling resources to make a splash in the augmented reality market. The company reportedly is not only marshaling internal resources behind its AR efforts, but also hiring talented outsiders and acquiring companies with expertise in AR hardware, 3D gaming and virtual reality software. The new outsiders include engineers who worked VR headsets for Google and Microsoft.
Why Tech Can't Help Donald Trump and Most CEOs
March 20, 2017
The new president is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on -- the same major entitlement, healthcare -- and shortly will discover what most CIOs know: You don't mess with anything that touches everybody. The likely outcome will be that like Obama, Trump will lose the house in the next election.
Analytics and Workflow
March 15, 2017
There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that "if you're trying to expose insights and make things consumable, you have to address workflow."
Gadget Ogling: Note-Taker Triumphs, Classic Nokia Returns, and Audio Thrills
March 14, 2017
Transcribing speech is tedious, but until voice recognition truly can handle all manner of accents and verbal tics, it's a necessary evil. Hands up, everyone who thinks I wouldn't want a machine to take care of that for me. No one? Good. Titan Note records and transcribes audio, with a particular trick up its sleeve: It can discern different speakers when it's transcribing.
Intel Bets $15.3B on Mobileye's Self-Driving Car Tech
March 14, 2017
Intel has agreed to acquire Mobileye, a developer of autonomous vehicle technology, for $15.3 billion. Intel will integrate Mobileye's computer vision and mapping technology for autonomous and semi-autonomous vehicles into its Automated Driving Group, to be led by MobileEye CTO Amnon Shashua. Intel SVP Doug Davis will oversee engagement across various Intel groups, and report directly to Shashua.
Google Nabs Kaggle to Stay Ahead of Data Science Curve
March 13, 2017
Data Science Community Kaggle will be joining Google Cloud, said Fei Fei Li, chief scientist of Google Cloud AI and machine learning, at last week's Google's Next '17 conference. The Kaggle community, which includes 800,000 data experts around the world, use the network to stay up to date on the latest innovations in data science and machine learning, according to Li.
Despite Intense Scrutiny, Uber Lays Another Egg
March 10, 2017
Already under the microscope for claims of sexual harassment and questionable labor practices, Uber this week said it would ban the use of a controversial technology to block regulatory authorities from monitoring its operations. The company's "greyballing" technology is designed to hide the standard city app view in specific cases -- for example, from former riders blocked for being abusive.
What Do the Academy Awards, AWS and AI Have in Common?
March 10, 2017
As the tug of war between humans and machines escalates, we've become witnesses on nearly a daily basis to events that suggest there won't be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today's technology to magnify their impacts on a global scale.
Autonomous Delivery Robots to Hit Virginia's Streets
March 10, 2017
Autonomous delivery robots will be able to travel on sidewalks, crosswalks and shared-use paths throughout the Commonwealth of Virginia this summer. Gov. Terry McAullife recently signed a law permitting the use of Starship Technologies' Personal Delivery Devices. The six-wheeled robots, which resemble coolers, are designed to deliver parcels, groceries and food within a two-mile radius.
Salesforce FY18 Kickoff
March 9, 2017
Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San Francisco and environs. It was held on the 23rd floor of one building that the company monopolizes, just across Mission Street from another that it is building and the bay beyond. It's a nice view. Salesforce starts its year in March.
Salesforce, IBM Kick Off New Artificial Intelligence Era
March 8, 2017
Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM's Watson AI platform. The integration is scheduled for availability in the second half, and pricing will be announced at that time.
IBM's Quantum Leap Could Redefine 'Magic'
March 6, 2017
No, I'm not talking about that Quantum Leap. IBM just made a really interesting announcement in that it is enhancing its online quantum computer systems with a new API and improving its simulator so it can handle 20 qubits. Listening to the prebriefing was a bit like pretending I was Penny trying to understand Sheldon Cooper on Big Bang Theory.
USB-C Port, Curved Display Top Latest iPhone Rumor List
March 1, 2017
Apple poked a hornet's nest when it removed the standard headphone jack from the iPhone 7. It may do it again by replacing the Lightning port with USB-C in the next iPhone. The Lightning port, introduced in 2012, is used to charge and connect accessories to the iPhone, but Apple reportedly plans to swap it for USB-C, which the company has been introducing into its computer lines.
GE Digital VP Beena Ammanath: For Most Women, STEM Is an Uphill Battle
February 23, 2017
Beena Ammanath is VP for data and analytics at GE Digital. She has worked in the data analytics field for more than 20 years and serves as board director at ChickTech, a nonprofit dedicated to recruiting girls and women into the tech workforce and retaining them once they're there. Ammanath also serves on the Cal Poly Computer Engineering Program Industrial Advisory Board.
Microsoft Makes VR Drone Fight Simulator Available on GitHub
February 21, 2017
Microsoft has introduced an open source virtual reality toolkit for the training of autonomous drones. The beta software became available on GitHub last week. The toolkit is designed to allow developers to "teach" drones how to navigate the real world by recreating conditions such as shadows, reflections and even objects that might confuse a device's on-board sensors.
Could IBM's Watson Fix President Trump?
February 20, 2017
President Trump offers a good emulation for a future artificial intelligence system, suggests a column I read earlier this month, and his presidency may be an early warning of what could happen if we should fail to think through its training and information sources. Cathy O'Neil, the author of the piece, compares artificial intelligence to human intelligence that is mostly id.
Output vs. Outcomes
February 14, 2017
How many times have we been lulled into complacency over getting a project or a product done but not necessarily well received, because it was someone else's gig? This is a great reminder that the job isn't done simply because we produce something and shove it out the door. It's also a cue to pay close attention to what our CRM systems tell us. Our concept of a product has changed.
AI Deconstructs Phone Sales Pitches
February 13, 2017
SaaS solutions firm Gong last week released the findings of a study on sales phone conversations, including an analysis of gender speaking patterns. Women delivered slightly longer sales monologues, averaging about 9-12 seconds longer than those their male counterparts gave, but men generally spoke faster, the study found. Men tended to speak at a faster pace than women.
Tesla Goes Underground and Uber Takes to the Skies: The Birth of Magic
February 13, 2017
As in crazy short, in a very short period of time we have two very different companies looking at two very different ways to eliminate traffic. Tesla wants to tunnel under the ground to avoid traffic, while Uber wants to fly overhead. Transportation has been a tad static for the last 40 years or so, and that apparently is about to change big time. This is just the start.
Gadget Ogling: Gaming's New Virtual Reality Frontier and Personal Cargo Robots
February 10, 2017
Regular readers will know that I've played games my entire life. I hold deep reverence for the care and attention that go into creating these experiences, and I've rarely met a game I didn't want to conquer. Yet I am nervous about virtual reality. I've tried it and found those disorientating worlds difficult to handle, though I suspect that over time I could grow more accustomed to it.
3 Teams Qualify for Tube Test in Hyperloop Pod Competition
February 1, 2017
Elon Musk's hyperloop dream began to take shape in reality last weekend as 27 teams, including six from outside the U.S., participated in a competition to create the mass transit vehicle of the future. The competition in Hawthorne, California, sponsored by SpaceX, which Musk founded, attracted teams made up mostly of students who created pods designed to run on hyperloop transportation systems.
Apple Formally Joins High-Powered AI Partnership
January 28, 2017
The Partnership on AI has announced that Apple, well known for its culture of secrecy, has joined the organization as a founding member. The other founding members are Amazon, Facebook, Google/Deep Mind, IBM and Microsoft. The group also announced the final composition of its inaugural board of trustees. The group plans to announce additional details sometime after the board's Feb. 3 meeting.
Facebook Taps Barra to Push VR to the Next Level
January 27, 2017
Facebook has announced that Hugo Barra will be onboarding the company to head up its virtual reality business, including the critically important Oculus team. Barra just days ago announced his departure from Xiaomi. Barra will fill the void left last month, when Brendan Iribe stepped down as CEO of Oculus to head up a new Facebook unit that will develop the PC side of its VR business.
Luckey Dons Virtual Flak Jacket for Zenimax Testimony
January 19, 2017
Palmer Luckey on Wednesday denied that he stole proprietary code from ZeniMax Media, in the little-known company's blockbuster $2 billion lawsuit against Oculus VR and Facebook. ZeniMax has alleged that in 2012, when Luckey was just a video game enthusiast, he corresponded with John Carmack, who allegedly used proprietary hardware and software information to develop the Oculus Rift VR headset.
Pentagon Battle-Tests Micro Drone Swarm
January 11, 2017
The U.S. Department of Defense on Monday announced a successful demonstration of one of the world's largest micro drone swarms at China Lake in California. Three F/a-18 Super Hornet combat jets launched 103 Perdix drones in the exercise, which took place last fall. The micro drones demonstrated advanced swarm behaviors such as collective decision making, adaptive formation flying and self-healing.
CES 2017's Magic
January 9, 2017
CES was a fascinating show this year. One of the things that made it so fascinating was that everyone and their brother had cars demonstrating one form of technology or another. It kind of makes me wonder what we'll see at the next car show -- PCs, drones, tablets and smartphones? That wasn't the only surprise at the show, though. Nvidia, long thought of as living in Intel's shadow, broke out.
Nvidia Lays Out Bold Strategy at CES
January 6, 2017
Nvidia offered a bold new strategy at this week's International CES in Las Vegas. The company, which has been a leader in hardware graphics technology for decades, recently has expanded into the realms of artificial intelligence, deep learning and automotive tech. Graphical support and video delivery will however remain a key component of the company's strategy, according to Nvidia CEO Jen-Hsun Huang.
Gadget Ogling: Floating Speakers, Neckbrace Audio, and Charming Caffeine Fixes
January 6, 2017
LG features twice in this edition of the column with two very different but similarly strange speakers. The "Levitating Portable Speaker" has as descriptive and accurate a name as the "Small Transparent Speaker" from last month's edition of this column. You can call it "PJ9" if you prefer the duller moniker. Yes, through the magic of electromagnets and a base station, this speaker will levitate and pump out audio in every direction.
Crowd Forms on Alexa Bandwagon
January 5, 2017
New additions to Amazon's growing ecosystem of Alexa-based products are making a splash at CES this week. With a growing number of home appliance, computer and electronics makers announcing integrations with the company's digital assistant technology, the transformation to automated homes and home offices appears to be taking place before our eyes. Among the most notable integrations is Lenovo's Smart Assistant.
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