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ECommerceTimes.com
Apple, IBM Bring Tech to the Rescue for Japan's Seniors
May 4, 2015
Apple and IBM last week announced an initiative with Japan Post Group to provide seniors in Japan with iPads preloaded with apps and analytics designed to improve their quality of life. Japan Post Group will launch a pilot service later this year and gradually expand it to cover 4-5 million customers by 2020. This is one of several undertakings to deal with aging in Japan.
Gadget Ogling: Wine in a Dash, Connected Bicycles, and a Wearable for Behinds
May 2, 2015
I'll admit I'm not the planet's most refined wine connoisseur, but I do enjoy a glass or two of red with my dinner. At the minute, the few bottles I have are vacuuming up space around my kitchen, so I could use a wall-mounted wine rack -- but what's the use of having a rack with no bottles once they're finished? Poppy Reserve could solve the problem of a barren wine rack.
Twitter Takes It on the Chin
April 30, 2015
Twitter's stock took a hit when investors got an early look at first quarter earnings, leaked just ahead of closing time on Tuesday, ahead of the company's Wednesday announcement. Shares plummeted about 18 percent from Tuesday's opening price of $51.84. The slide continued on Wednesday, with the loss of a couple more percentage points, and the share price hovered near that level through Thursday.
Satisfying Customers in the Digital Transformation Era
April 29, 2015
Customers are changing the rules of business. They are well informed and well connected, and they have high expectations. Business success in the digital world depends on individuals who make recommendations based on their personal experience. These customers expect a seamless and consistent experience, regardless of which device they are using. They demand intelligent digital interactions.
Amazon Goes Full Bore for B2B Commerce
April 29, 2015
Amazon on Tuesday announced Amazon Business, transforming its 3-year-old Amazon Supply B2B marketplace with new features and benefits, and a massively increased product selection. Amazon Business offers customers everything from IT and lab equipment to traffic signs, industrial deep fryers and 55-gallon steel drums. Customers will need a business license to register.
Patent Holders: Google Wants Your IP!
April 28, 2015
Google on Monday announced it will open an experimental portal to purchase patents from their holders between May 8 and May 22. The move is widely seen as an attempt to shut off patent trolls. Patent holders have to set the price at which they're willing to sell their IP, and they will be told by June 26 whether Google wants to buy. Payments will be made through ACH by late August.
Marketing's Next Act
April 28, 2015
Marketing continues to heat up as the next big thing in CRM. It's so big that I can see it splintering in multiple ways to accommodate all the permutations that are suddenly possible, thanks to big data, analytics, and a determination to get beyond using marketing technology as a glorified accounting system designed to limit "losses" due to marketing. You can't win by limiting your losses.
The Great Apple Watch Marketing Mystery
April 24, 2015
The day Apple initially picked to launch the Apple Watch was in some respects a dud. The device was not available for sale in Apple Stores on Friday as previously scheduled, although it was available at some high-end fashion boutiques. Confusion reigned over shipments, with Apple earlier having said deliveries would be pushed back to June, but later saying some preorders would be shipped early.
The Growing Robocall Menace
April 23, 2015
Automated telephone calls, also known as "robocalls," used to drive me crazy. Then they stopped, and life was quiet, peaceful and beautiful once again, but just for a few short years. Those disturbing calls have started once again, and now they are worse than ever. Why? And how can we stop them? Robocalls typically are for telemarketing purposes. The calls are placed by automated systems.
Google Unleashes Mobilegeddon on Unprepared Websites
April 21, 2015
Google on Tuesday initiated changes to its search algorithm to address increased use of mobile devices, and there is about a week left before the full impact of its new metric is felt in full. Due to its ability to seriously hurt the revenues of small and mid-sized sites, the change is being referred to as "Mobilegeddon." About 60 percent of all Web traffic arrives on the wheels of mobile devices.
Sleek Ad Tailoring for Online Apparel Shoppers
April 21, 2015
Consumers are on board with the concept of buying apparel online. Especially in this era of free returns and nifty sizing tools, buying clothing and shoes off the Web has become mainstream. However, some advertisers have been slow to respond. While most of us have at some point been served ads displaying items we browsed the day before, dynamic creative has the power and potential to do much more.
Big Data Drives Change if You're Ready to Be Driven
April 20, 2015
In an earlier chapter in my career, I had the seemingly lofty title of "software and intelligence editor" at a telecom trade magazine. Even back in 1996, telecom was experiencing a "big data" problem. It wasn't a problem of collection -- no, telephone companies collect more data than almost any other industry, recording call times and durations, as well as the numbers their customers dialed.
Mayer Wins Concessions in Rejiggered Microsoft-Yahoo Deal
April 17, 2015
Microsoft and Yahoo on Thursday said they were altering a search partnership that has been in place since 2009. Under the amended agreement, Yahoo no longer will exclusively serve Bing ads and search results for its desktop traffic. That means Yahoo can sell some of that desktop traffic to another party. "Yahoo has an opportunity for greater revenue from the deal," said tech analyst Jim McGregor.
EC Officially Tosses Google Into Hot Soup
April 15, 2015
The European Commission on Wednesday began official antitrust proceedings against Google, alleging abuses of its dominance in Internet search. The EC further opened a probe into Google's Android mobile operating system. In a Statement of Objections sent to Google, the EC notes that its preliminary investigation indicates the company has infringed European antitrust rules by stifling competition and harming consumers.
EFF Lambasts ESA for Hindering Video Game Preservation Efforts
April 14, 2015
The EFF last week called out the ESA for opposing its video game preservation efforts. The EFF has petitioned the U.S. Copyright Office for an exemption to the DMCA's anticircumvention provisions. The point is to afford legal protection for game enthusiasts to be able to use the games they own, as well as for academics and museums to preserve them for educational or historic purposes.
Apple's Storm Clouds
April 13, 2015
An Apple shop recently dumped Apple for Dell following a surprising revelation. Over most of the last two decades, the only time I've seen a move like this was when some change in IT forced it, and a lot of staffers subsequently would quit. This move was largely user-driven. Then, last week, one of Apple's biggest fans actually panned an Apple product, effectively calling it pretty but stupid.
Shopping for Algorithms and APIs in the Cloud
April 10, 2015
Now that cloud computing has made it economically feasible to capture and collate large volumes of data, many organizations are trying to find an equally economical method to analyze and move the data across various business applications. Enter Algorithmia and Bedrock Data, two cloud-based companies offering online marketplaces to remedy these age-old issues.
Chrome Web Store Gives Bad Extensions the Boot
April 10, 2015
Google recently purged some 200 extensions from its Chrome Store inventory. Extensions and add-ons let users add functions and features to the Chrome Web browser, but bad extensions can expose users to a greater risk of spyware and malware. A major problem with many browser add-ons is ad injectors. The clean-up resulted from increasing user complaints.
Oracle Modern Customer Experience
April 8, 2015
Oracle did some smart things at last week's Oracle Modern CX Conference and user meeting in Las Vegas. The company has been making strides in organizing its messaging and products around customer experience in the wake of its RightNow Technologies acquisition a few years ago. It's been taking on the CX mantra whole hog. Today, Oracle CX is a full-featured tactic.
Gadget Ogling: Dashing Buttons, a Plug-In PC and a Smart Teakettle
April 7, 2015
Amazon Dash is a series of WiFi connected buttons you dot around your home for various products. Once you run out, hit the button, and Amazon will ship out more of what you need. Run out of things like trash bags, razors, detergent, diapers, paper towels, dog food or toilet paper, and Amazon can ship you more at the touch of a button. It's wonderfully simple.
Oracle Aims to Wring More Sales From Marketing Cloud
April 6, 2015
Oracle last week trumpeted a set of new Marketing Cloud features designed to improve the customer experience. Oracle ID Graph, Rapid Retargeter and AppCloud Connect aim to boost sales by aggregating data from multiple sources and reacting to it in near-realtime. However, they fall short of the cutting edge in CRM -- predictive analysis.
Fiorina's and Clinton's Presidential Runs: The Irony Is in the Analytics
April 6, 2015
There will be a lot of irony in the U.S. presidential primaries and general election as campaigns ramp up later this year. Last time, with Mitt Romney, we saw a business multimillionaire and ex-governor get schooled in how to use analytics by a guy who wasn't even that experienced in politics. It was kind of like watching Jon Stewart beat Tiger Woods at golf.
Commerce Department Embarks on Data Revolution
April 3, 2015
All major U.S. government agencies employ a chief technology officer who generally deals with the management of IT resources including hardware, software, cybersecurity and the mechanics of the digital world. The U.S. Commerce Department has now gone a step further in addressing the challenges presented by an ever-evolving world of e-commerce with the appointment of a chief data officer.
WiFi Pays Retailers in Spades
April 1, 2015
EarthLink and IHL on Tuesday released a joint study that shines a light on the specific ways different types of localized WiFi networks are helping businesses, and how enterprises are adapting to the realities of a more mobile and data-centric world. Companies are changing their point-of-sale systems to try to stay competitive, the study indicates.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.
Performance Matters: 9 Key Consumer Insights