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Understanding the Pre-Shopping ROBO Mentality February 09, 2010 
The term "ROBO" -- Research Online, Buy Offline -- was coined by Yahoo to describe the growing number of consumers who research online but buy offline. Online "pre-shopping" has become a common activity prior to a variety of purchases. According to Forrester, online research will influence $1 trillion in offline sales by 2012.
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The Year of the Customer: Balancing Service and Efficiency February 09, 2010 
The big question as we move through 2010 may be, "What does the future hold?" But really, the past year will give us a clearer glimpse into the future than any crystal ball possibly could. 2010 is the year of the customer. December 31st, 2009, marked the end of one of the toughest years companies have faced in decades.
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China Plays Up Hacker Crackdown February 08, 2010 
Two Monday technology stories, both involving China: Call them the yin and yang of that country's attempts to repair its image following Google's recent hacking allegations and the search giant's subsequent threats to end its business dealings in the country. Chinese police are trumpeting their shutdown of a major hacker training Web site and three related arrests.
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Ripping the Wrong Page From Apple's E-Playbook February 08, 2010 
On January 27, a major speech took place: No, it was not the State of the Union address, but Steve Jobs' announcement of the release of the iPad. The iPad has already started to change the landscape of digital publishing: After a short battle, Amazon was forced to capitulate to a new deal with Macmillan, one of the six largest publishers; on Friday, Hachette started to make noise too.
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Europe's E-Invoicing Compliance Guidelines and You February 05, 2010 
Value-Added Tax generates approximately one-third of all public revenue in many of the world's wealthiest countries; in some EU Member States, the VAT contribution to the fiscal mix is close to 40 percent. Electronic invoicing remains one of the most challenging areas of conducting e-business in and with the European Union.
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Real-Time Analytics Makes for Happy, Loyal Customers February 05, 2010 
For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand. Ultimately, customer loyalty is built through positive interactions and high-quality customer service that meets the individual's specific needs.
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AOL Back in Black February 03, 2010 
In its first earnings report as an independent company, AOL posted a small profit for Q4. It recorded net income of $1.4 million, or 1 cent per share, for the quarter. In the same period a year ago, it lost $1.93 billion, due to a $2.2 billion noncash impairment charge. Revenue declined 17 percent to $809.7 million.
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Requiem for the Golden Age of Advertising February 03, 2010 
"Brought to you by ..." Ahhh, the golden age of advertising. The ads themselves were social markers, drivers of our conversation, definers of what was -- and was not -- cool. We took them at face value, we obeyed their siren songs, and we sampled, and we bought, and we sang the jingles. How quaint those times seem now.
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Google May Cut Ribbon on Enterprise App Store February 02, 2010 
A brief stroll through the Google Solutions Marketplace shows you that the search giant is already working and playing well with others when it comes to the business of specialized business software. Need something to give your Google Calendar a little sharing and productivity boost? What about enhancements to Google Spreadsheets?
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Amazon Grudgingly Gives In to Macmillan's Pricing Demands February 01, 2010 
After a brief protest late last week, Amazon now says it will give in and sell e-books from Macmillan at the higher prices the publisher has requested: $12.99 to $14.99 for e-book versions of bestsellers and most hardcover releases. Most Amazon Kindle e-books are priced closer to $9.99.
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FCC Puts Early Termination Fees Under Microscope February 01, 2010 
In the last weeks of 2009, the Federal Communications Commission began a probe into Verizon Wireless' hiked early termination fees for "advanced wireless devices." The FCC was not exactly satisfied by Verizon Wireless' explanation of the fees and said its inquiry would continue. Last week, the next stage of the investigation into early termination fees began.
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Microsoft to Google: Get Ready to Get Grilled in Europe January 30, 2010 
Microsoft's top lawyer said Monday that Google will inevitably have to answer questions about its huge market share in selling advertisements linked to results from its search engine. Microsoft's general counsel Brad Smith said the search advertising market has become "the fundamental economic engine for content online" and "the gateway to content on the Internet."
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Holiday Megasales Propel Amazon's Q4 January 29, 2010 
Amazon.com's fourth-quarter earnings skyrocketed 71 percent, as shoppers spent more than ever during a holiday season that improved over the previous year for retailers on and off the Web. Despite the sluggish economy, Amazon did well throughout the year, drawing shoppers with its Kindle e-reader and deals on an immense selection of goods ranging from alarm clocks to stuffed zebras.
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New York AG Launches Attack on Web Discount Clubs January 29, 2010 
New York's attorney general warned Internet retailers Wednesday that they should stop funneling unsuspecting customers into "deceptive" Web discount clubs that have been accused of slamming people with hidden fees. Attorney General Andrew Cuomo said his office has sent investigative subpoenas to 22 prominent merchants.
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Yahoo Eyes Turnaround in the Making January 27, 2010 
After a painful descent, things may finally be looking up for long-suffering Yahoo. Coming off its best quarterly performance since hiring Carol Bartz as its chief executive a year ago, Yahoo promised late Tuesday to deliver even more meaningful progress this year. For starters, the Internet company expects its revenue for the three months ending in March to rise 3 percent to $1.63 billion.
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MashLogic: Links Done Your Way January 27, 2010 
In the world of venture capital fund-raising, the would-be entrepreneur is usually the party who goes looking for acceptance. However, that's not the way MashLogic got funded. Instead, several partners at Bessemer Venture Partners sought out Ranjit Padmanabhan with seed money and the cofounder title to start up MashLogic in late 2007.
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