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ECommerceTimes.com
Oracle Plunks Down $532M for Customer Engagement Firm Opower
May 3, 2016
Oracle on Monday announced that it has agreed to acquire Opower for $532 million in cash. More than 100 global utilities, including PG&E, Exelon and National Grid, use Opower's customer engagement and energy efficiency cloud services, Oracle said. Opower's big data platform stores and analyzes more than 600 billion meter reads from 60 million end customers of utilities.
Confusion Reigns Over Wright's 'I Am Satoshi' Claim
May 2, 2016
Five months after being outed -- and subsequently investigated by police and tax authorities -- Craig Steven Wright on Monday stepped forward to claim that he really is the cofounder of bitcoin who operated in secret for years under the name "Satoshi Nakamoto." Wright unveiled himself by penning a lengthy blog post and giving a series of extensive interviews.
Hulu May Offer a Live TV Broadcast Option
May 2, 2016
Hulu reportedly is in talks to launch a cable TV-like service early next year. Hulu, which is a joint venture of Walt Disney, 21st Century Fox and Comcast's NBCUniversal, is said to be negotiating with Disney and Fox to deliver live broadcast and paid channels, including ABC, ESPN, Disney, Fox, Fox News, FX and Fox Sports. Other programmers and content providers apparently have discussed potential partnerships with Hulu.
Under the Shadow of Steve Jobs: Why Trump May Be Unbeatable
May 2, 2016
One of the frustrating things for me during Steve Jobs' time was that most of the folks who watched Apple go from nearly dead to the most valuable company in the world didn't seem to see anything really unusual. It was more like they were watching a great tennis player and seemingly concluding, "damn, what luck!" However, it requires a particular set of skills to do what Jobs did.
Microsoft Curbs Cortana in Windows 10
April 30, 2016
Microsoft has decided to restrict its Cortana digital assistant to operating with the Edge browser and Bing search engine in Windows 10. "As Windows 10 has grown in adoption and usage, we have seen some software programs circumvent [its] design and redirect you to search providers that were not designed to work with Cortana," said Ryan Gavin, Microsoft's general manager of search and Cortana.
Getty Images Takes Google Grievances to EU
April 29, 2016
Getty Images on Wednesday filed a competition law complaint against Google with the European Commission. The company last year filed an "interested third party" submission in support of the EC's investigation into Google's anticompetitive business practices. Getty's complaint, in essence, is that Google Images facilitates piracy of high-res copyrighted content.
BlockIQ Escalates War on Ad Blockers
April 28, 2016
As consumers turn to ad blockers to avoid advertising on their mobile and computer screens, marketers and content providers who depend on pitches to pay the bills are searching frantically for ways to counter the pesky programs. BlockIQ offers them one. BlockIQ, owned by AdSupply, which recently merged with Adaptive Medias, has launched BlockBypass.
Crafting an Online Strategy, Part 4: Homegrown Marketing
April 27, 2016
As a maker in an e-commerce world, you have to get the word out about what you're creating. Whether you're crafting candles or jewelry, marketing leads to sales. It's one thing to set up a booth at a craft fair and meet customers face to face, but it's another thing entirely to market online. Becoming comfortable with digital marketing techniques needs to be one of your primary priorities.
The Successful B2B Relationship: It's About Time
April 25, 2016
Respect is a vital ingredient in any mutually beneficial relationship, and that's never truer than in the case of business-to-business buyers and sellers. The most elementary way a seller shows a commitment to a healthy customer relationship is through an ongoing display of respect. That means a relationship in which the seller shows an understanding of the buyer's needs.
Why Is the PC Industry Trying to Kill the PC?
April 25, 2016
Every time the "PC is dead" topic comes up, an old Monty Python movie comes to mind, and I'll bet you can guess which one. PCs are on almost every desk, and the installed base is measured not in the hundreds, thousands, or even tens of thousands -- it is measured in the hundred millions. Brian Krzanich last week announced a massive layoff at Intel, and once again the alarm sounded.
Treasury Department Examines Internet's Impact on Finance System
April 25, 2016
Information technology -- especially the Internet -- can have a positive impact on the U.S. financial system. Used improperly, however, such tools can wreak havoc on the financial sector and consumers. The Office of the Comptroller of the Currency, a unit of the U.S. Department of the Treasury, has launched an initiative on the future of e-commerce finance in light of technology innovation.
Sports Fans and Social Media, Part 2: Perils, Pitfalls and Best Practices
April 22, 2016
This fall will see a 10-game pilot of professional football streamed on social media -- Twitter, to be specific. It's a continuation of the NFL's search for gold in the veins of digital broadcasting and an opportunity for sports brands to forge new and deeper relations with fans. For teams looking to bolster their brands, social networks have evolved into a critical channel.
Google Fattens Up Entertainment Programming Search Results
April 21, 2016
Google will begin listing live air times for TV shows in its search results, Danial Alegre, president of global partnerships announced Wednesday at the National Association of Broadcasters trade show in Las Vegas. This new feature will allow users to search for movies and TV shows. Results will show availability on broadcast and cable TV channels, as well as streaming and online rentals.
Crafting an Online Strategy, Part 3: How to Get Paid for Your Wares
April 21, 2016
If you're just starting to sell your crafts or other handmade items online, one of the first decisions you'll need to make is how to accept customer payments. There are a variety of choices for payment processing, and many crafters use several. The methods you choose will depend on the needs of your business and your customers. One of the most common payment methods for small businesses is PayPal.
Publishers vs. Brave Software: Battle for the Ad Viewer
April 14, 2016
Brave Software is a startup that has ratcheted the ad-blocking game to a new level, and it is raising a lot of stink in the online community. For many people, Web-based ads have become an intolerable, costly distraction. That has led to a variety of ad-blocking approaches. The use of ad-blocking software is growing, because users feel they are being attacked by distracting Web-based ads.
Crafting an Online Strategy, Part 2: Where to Sell What You Make
April 14, 2016
You're making soap or jewelry or handcrafted leather bags, and you want to sell them online. Where do you go? What spaces work best? How do you decide where to sell your wares? It's important to choose the right selling spaces for your products and business strategy. Selling on your own site lets you control how your products are represented, while third-party sites offer a network of customers.
Amazon's Kindle Oasis: Lightness of Being at an Unbearable Price?
April 13, 2016
Amazon on Wednesday launched the Kindle Oasis -- the latest upgrade to its popular line of e-readers. Along with features that are arguably revolutionary, it comes with a price point that may shock more than a few customers. The Oasis is the thinnest and lightest e-reader it has ever produced, Amazon said. Without the cover, it weighs in at just 4.6 ounces and is only 3.4 mm at its thinnest point.
Facebook Entices VR Content Creators With Open Source Surround Cam
April 13, 2016
Facebook on Tuesday unveiled a high-quality 360-degree 3D camera suitable for creating virtual reality content. The Facebook Surround 360 system, which made its debut at the F8 developers conference, includes a production-ready camera -- which costs about $30,000 to build and looks like a flying saucer from a science fiction movie -- and software for controlling the camera and for stitching and rendering what the camera captures.
Marketers Poised to Run the Customer Experience Show, Survey Says
April 12, 2016
Marketing will shape the customer experience by 2020, based on a recent Marketo study of nearly 500 chief marketing officers and senior marketing executives worldwide. The Economist Intelligence Unit conducted the research on behalf of Marketo. Eighty-percent of the respondents believed their departments would exercise significant influence over business strategy by 2020.
Publishers Put Brave Ad-Blocking Browser on Notice
April 11, 2016
A group of newspaper publishers last week sent what amounted to a cease-and-desist letter to Brave Software, which offers the HTTPS Brave browser with built-in ad blocking and tracking protection. Brave has offered to let publishers make money off blocked ads by partnering with them "for a lower fee than they pay their third-party data-tracking partners," CEO Brendan Eich said.
Illicit Weapons Traders Flock to Facebook
April 8, 2016
Facebook has served as an online marketplace for armed militias in Libya and other war-torn countries, according to a news report published Wednesday. An array of light weapons bought and sold after the fall of Moammar Gadhafi unleashed a torrent of unregulated commerce in Libya, which previously had controlled online communications strictly, according to a study by Armament Research Services.
Salesforce's MetaMind Buy Fuels CRM's AI Arms Race
April 7, 2016
MetaMind, a startup focused on deep learning, this week announced that it has been acquired by Salesforce. The company's expertise is in natural language processing -- letting computers analyze relationships between words. "We'll be able to offer customers real AI solutions with breakthrough capabilities that further automate and personalize customer support," MetaMind CEO Richard Socher said.
New Features Boost Sharing via Facebook Live
April 7, 2016
Facebook on Wednesday announced enhanced Facebook Live video capabilities with additional features to allow members to share live video with friends and family by broadcasting events or sharing video in groups. Users can go live in Facebook groups so that a group of users or friends or family members can be sent specific video feeds. The feature has an interactive quality.
Crafting an Online Strategy, Part 1: Which Wares Should You Sell?
April 7, 2016
If you like to make soaps, candles, pendants, pouches or any other crafts, you might be thinking of riding the wave of craftspeople who sell their wares online. Digital marketplaces are opening a wealth of opportunities for makers. Once you've decided to stake your claim in the world of online handicraft sales, however, what's the best way to determine what to make and sell? Here are some tips.
The Sales Process Starts With Retention
April 5, 2016
Despite the numbers that show how lucrative retention is in an increasingly subscription-driven economy, the emphasis has been on new customer acquisition. That is still true, according to a recent study. Forty-two percent of the firms surveyed said they were increasing their budgets for customer acquisition, while only 33 percent said the budget for retention would increase.
Amazon Takes a Swipe at PayPal
April 5, 2016
Amazon on Monday launched its Payments Partner Program -- a global effort widely seen as a rival to PayPal -- in the United States, the UK, Germany and Japan. Available by invitation only, the program provides for three levels of partners: premier partners, certified partners and certified developers. The first two are for e-commerce platform providers; the third is for developers and agencies.
Amazon Doubles Down on Dash
April 4, 2016
Amazon last week announced that it had increased to more than 100 the number of Dash buttons Prime users can install in their homes to replenish supplies of household goods. Dash buttons, which essentially are free for Amazon Prime members, are connected devices that link to a customer's account. With the press of a button, they can order shipments of the product associated with a Dash module.
CPQ's Challenge
March 31, 2016
Virtually every CPQ -- configuration, price and quote -- software vendor on the planet has a credible solution for the processes from which the category gets its name. That's the good news. Unfortunately, the world has moved on. Most CPQ is effective for helping promote transactions, especially the sales transaction, in which a buyer or buying entity makes a one-time purchase of a bill of goods.
Study: Enterprises Shift Analytics Focus to Back Office
March 30, 2016
Companies have shifted their analytics efforts from consumer-focused processes to operations, according to the results of a survey released last week by Capgemini. Seventy percent of 600 executives said they focused more on operational analysis, and more than 80 percent said analytics in operations plays a pivotal role in driving profits or creating competitive advantage, according to the survey.
Google Gets Serious About Cloud Services
March 28, 2016
Google, which lags Amazon and Microsoft in cloud infrastructure services, last week released a slew of machine learning and analytics products and services. The Cloud Machine Learning platform provides access through REST APIs to the technologies powering Google Now, Google Photos and voice recognition in Google Search. The tools are designed to let users build predictive analytics models.
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We need new laws to curb government spying.
It's dead -- Google, Facebook and others killed it.
Personalized advertising is the worst -- it's creepy.
It's achievable through encryption and other tech.
It's an overblown issue -- I have nothing to hide.