E-Commerce News: E-Commerce

B2B in a Web 2.0 World, Part 1: Digital Media Relations

Friday - May 9, 2008

Attention! We're listening! Seeking competitive advantage and profitability through good relations with the social media, the B2B world has energetically embraced the grand online colloquy known as the two-way talk-back "conversation." Blogs, vlogs, e-communities and social networks, Internet forums, message boards, chat rooms, wikis, podcasts, webcasts, videocasts, RSS feeds -- these online social media platforms are now in play in the B2B relationships that organizations have with their vendors, suppliers, partners and contractors. [More...]

Will Zunes Zap Unauthorized Content?

Thursday - May 8, 2008

Microsoft's Zune and NBC's downloadable television shows stand at the center of the latest digital rights management dustup. On Wednesday, New York Times blogger Saul Hansell reported that Microsoft might build a copyright manager into every Zune player, ostensibly in response to an NBC demand for copyright protections of its downloadable content. [More...]

Defunct TorrentSpy Slammed With $110M Judgment in MPAA Suit

Thursday - May 8, 2008

A federal judge in Los Angeles has awarded the MPAA $110 million in compensation from Valence Media, operator of the now-defunct file-sharing Web site TorrentSpy. U.S. District Judge Florence-Marie Cooper ordered Valence Media to pay $30,000 for each copyright infringement of nearly 3,700 movies and television programs that were downloaded. The MPAA took TorrentSpy to court in February 2006. [More...]

Optimizing the Contact Center as a Profit Center

Thursday - May 8, 2008

Traditionally, the contact center has been a cost center. However, with the contact center transforming into a profit center, the selling of products and services has emerged as an opportunity for the center to improve agent and customer interaction. Yet the challenge will be balancing customer satisfaction goals and driving profits. [More...]

'Grand Theft Auto' Gets Away With Half a Billion Dollars

Wednesday - May 7, 2008

Take-Two Interactive Software is reporting record-setting sales of $500 million for "Grand Theft Auto IV," with more than 6 million units sold in just one week. "We knew 'Grand Theft Auto IV' would break new ground in terms of the player's experience. ... Now, it has broken sales and rating records as well," said Strauss Zelnick, Take-Two's chairman. [More...]

Goldsmith Jewelry: Tapping Into the Blogosphere Treasure Trove

Wednesday - May 7, 2008

As a small brick-and-mortar jeweler with retail stores in Central Florida, Goldsmith Jewelry may seem like an unlikely potential e-tail star. Goldsmith, however, has had early success by using blogging to drive traffic to its Web site and gain exposure for its fledging Internet store. The company is committed to continuing and refining those efforts, said Don Lair, the online arm's cofounder. [More...]

Zune Gives Marketplace a Makeover

Tuesday - May 6, 2008

Microsoft's challenger in the digital media player market, the Zune, received a major update Tuesday. New features will bring a host of TV shows and other changes to the Zune online store and its music-sharing community, Zune Social, according to Microsoft. The update will give depth to the Zune's video offerings and also deepen the social components of its music sharing community. [More...]

Yahoo, McAfee Team to Guide Searchers Through Web Minefield

Tuesday - May 6, 2008

Yahoo is working with Web security technology specialist McAfee to alert users about potentially risky Web sites. The companies launched the beta version of the SearchScan service on Tuesday. Now, Yahoo users will see red exclamation points and warnings next to search results McAfee has identified as offering potentially dangerous downloads, unsolicited e-mails or browser exploits. [More...]

Yahoo, MS Fallout Pinches China's Alibaba

Tuesday - May 6, 2008

Alibaba.com shares slid 6 percent Monday after Microsoft dropped its bid for Yahoo, the main investor in Alibaba, which is the largest e-commerce company in China. Yahoo owns 39 percent of Alibaba's parent, Alibaba Group, and Microsoft's failure to win Yahoo means that potential business opportunities Alibaba might have had with Microsoft, like advertising and online trading, are now unlikely. [More...]

QuestKeys: A Workaround for the Long URL Tangle

Tuesday - May 6, 2008

Daniel Allen sees a problem faced by Web surfers: How to share long URLs with others and quickly locate favorite Web pages or documents without wading through lists of browser bookmarks? Allen and his wife, Mary Jane, are both self-taught programmers, among other professions. Their answer to the above problem is QuestKeys. [More...]

SAP's Mobile Awakening

Tuesday - May 6, 2008

SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. [More...]

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