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Critical Issues
Cisco Guns for Burgeoning Government Security Market
February 09, 2010
Cisco looks to be gearing up to take advantage of the Obama administration's emphasis on cybersecurity and cooperation between the public and private sectors. It has appointed former White House cybersecurity adviser Melissa Hathaway as consultant. She will help liaise with the federal government.
Which IT Skills Are Pulling Big Bucks?
February 07, 2010
David Foote is CEO and chief research officer, as well as cofounder, at Foote Partners of Vero Beach, Fla. David closely tracks the hiring and human resources trends across the IT landscape. He'll share his findings of where the recession has taken IT hiring and where the recovery will shape up. We'll also look at what skills are going to be in demand and which ones are not.

How Cozy Are Google and the NSA?
February 05, 2010
Google has allegedly requested help from the National Security Agency in tracking down hackers who attacked its infrastructure. The development has raised concerns among privacy advocates. The Washington Post broke the story that Google had turned to the NSA on Thursday, citing anonymous sources.
The E-Book Empire Strikes
February 05, 2010
Apple held most of the music industry virtually at knifepoint for years, and that wasn't necessarily a bad thing, especially if you were a consumer who wanted a legal way to get popular music at a fairly reasonable price. It was only about a year ago that iTunes let go of its dollar-store policy and allowed for a little leeway in its pricing.

Europe's E-Invoicing Compliance Guidelines and You
February 05, 2010
Value-Added Tax generates approximately one-third of all public revenue in many of the world's wealthiest countries; in some EU Member States, the VAT contribution to the fiscal mix is close to 40 percent. Electronic invoicing remains one of the most challenging areas of conducting e-business in and with the European Union.
Sen. Durbin Prods Tech Giants to Back Google's China Stance
February 03, 2010
U.S. Sen. Dick Durbin wants to know if Google's current dustup with China has the potential to create more cracks in that country's Great Firewall. So late Tuesday, the Illinois Democrat sent letters to 30 top technology companies -- including Apple, Facebook, Cisco, Verizon and Amazon -- asking them to attend a new round of congressional hearings next month.

Outsourcing Lead Generation: Who Do You Trust?
February 02, 2010
Practically every business has a dirty little secret: It's called customer attrition. Rarely can a company claim someone as a customer for life. There will always be pressure from the competition -- and as a result, there will always be customer attrition. Certainly, businesses do everything they can to retain their current base, but retention isn't enough.
Microsoft to Google: Get Ready to Get Grilled in Europe
January 30, 2010
Microsoft's top lawyer said Monday that Google will inevitably have to answer questions about its huge market share in selling advertisements linked to results from its search engine. Microsoft's general counsel Brad Smith said the search advertising market has become "the fundamental economic engine for content online" and "the gateway to content on the Internet."

The Friction in the Federal Cloud
January 28, 2010
As the U.S. federal government moves ahead with its cloud computing strategy, it may find that the real bugbear won't be technology but politics. What else would expect on the Hill? Other problems could pop up in the government's approach to security and a lack of adequately qualified staff. Can these issues be resolved?
Life in the Shadow of an Internet Blackout
January 24, 2010
They arrive at this gritty desert crossroads weary from a 13-hour train ride but determined. The promised land lies just across the railway station plaza: a large, white sign that says "Easy Connection Internet Cafe." The visitors are Internet refugees from China's western Xinjiang region, whose 20 million people have been without links to the outside world since July.

End-to-End Encryption: Beyond PCI Compliance
January 22, 2010
PCI DSS has undoubtedly made a significant improvement to the security of cardholder account numbers and other sensitive information within the payment card infrastructure. The standard lays out a strong set of requirements that merchants, acquirers and processors must follow. However, complying with PCI DSS should not be considered a silver bullet.
Hiring Is In Again at Indian Outsourcing Firms
January 21, 2010
India's top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the U.S., send more work offshore to cut costs as they emerge from the downturn. Tata Consultancy Services, Infosys and Wipro expanded their global workforces by an average of 5.1 percent last quarter, together adding 16,701 employees, company documents show.

How Much Would China Miss Google?
January 16, 2010
At a time when they wanted to focus on the economy, Chinese leaders face a surprise political challenge: A possible Google pullout that could anger China's public and embolden other companies to vent grievances.
Wireless Industry Sounds Off About FCC's Net Neutrality Plans
January 14, 2010
The organization representing the wireless industry -- CTIA - The Wireless Association -- is fighting to head off a possible expansion of the Federal Communication Commission's Net neutrality proposals. CTIA on Thursday filed comments in response to recent proposals made by the FCC.

Is China Sweating Over Google's Threat?
January 14, 2010
Following a hack attempt on Google originating in China, the Web search powerhouse stood up to the country's government and declared it would no longer cooperate with its censorship laws. In fact, it may stop doing business in China altogether. Doing that would cost Google hundreds of millions of dollars in revenue per year, as well as any future growth opportunities there.
The Next Big, Green Thing in CRM
January 13, 2010
News that the economy shed an additional 85,000 jobs in December is enough to put a damper on any New Year's celebration, and it was a sobering reminder as we trudged back to work in January that we are only in the early stages of a recovery. Just to review, we know that employment is a lagging indicator and that nothing moves in a straight line.

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