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T-Mobile and the $200K Phone Bill: What's Wireless Data Worth? October 19, 2011 
A woman in Florida was floored recently by a T-Mobile cellphone bill that reportedly totaled nearly a quarter of a million dollars. After intervention on the part of a local TV station's news department, though, the carrier slashed Celina Aarons' bill from $200,000 down to $2,500.
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FCC Aims to Get Carriers' Sticky Fingers Out of Customers' Pockets June 22, 2011 
The Federal Communications Commission has declared war on the practice of telecom carriers surreptitiously nickel-and-diming their customers through a practice called "cramming." This refers to those nagging mystery charges that pop up on many consumers' telephone bills -- some 20 million people all together, the government agency has estimated -- that range from 99 cents to $19.99 or even more.
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T-Mobile Lines Up Daily Deals for Android Users June 15, 2011 
Wireless carrier T-Mobile has entered the group buying market with its own daily deal offering. Called "More for Me," the nationwide service aggregates deals from such originators as Living Social and Groupon. The service is available to anyone who owns an Android handset -- not just T-Mobile subscribers.
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Consumer Watchdogs Growl Over Verizon's LTE Tethering Clampdown June 07, 2011 
Consumer watchdog group Freepress is accusing Verizon of breaching the terms of its agreement to lease airwaves for its 4G LTE network. Freepress filed a complaint with the Federal Communications Commission Monday about this issue. The complaint alleges Verizon Wireless breached its lease terms by asking Google to restrict access to third-party apps on the Android Market that allow tethering.
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Data Caps and Web TV: Heading for a Clash? May 06, 2011 
Americans seem to love television as much as ever. But they're increasingly viewing it through non-traditional means, usually involving the Web. The number of mobile subscribers watching TV on their mobile phones, for example, increased 41 percent year over year in the fourth quarter of 2010, Nielsen has reported.
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Verizon's Healthy iPhone Sales Don't Bruise AT&T April 21, 2011 
Verizon posted its first-quarter earnings on Thursday, revealing the company sold 2.2 million iPhone 4 models, Verizon's most successful launch. It activated its first iPhones on February 10, a month into the first quarter. The iPhone was previously exclusive to Verizon rival AT&T, which reported an impressive 3.6 million new Q1 iPhone activations during its first quarter, up 1 million from last year.
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Prepaid Wireless Has Finally Grown Up March 24, 2011 
Have you taken a look at prepaid wireless lately? I hadn't, since there is always so much noise to follow in the post-paid world and prepaid is relatively quiet, but prepaid is actually looking better and better over the last few years. Prepaid is becoming a mainstream part of the mix you should consider. In fact, it is now even better than traditional wireless for a growing percentage of users.
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Sparks Likely to Fly Before AT&T Gets to Seal T-Mobile Deal March 21, 2011 
AT&T announced a deal Sunday that will make it the largest cellphone company in the U.S., surpassing Verizon. AT&T reached an agreement to acquire T-Mobile from Deutsche Telekom for about $39 billion. The deal will need approval from the FCC and DoJ to verify it would not violate antitrust laws. If approved, it could close in about a year.
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Lessons Social CRM Can Learn From Telecom's Mistakes March 10, 2011 
Around the time the Telecommunications Act of 1996 was passed and signed into law, I was a reporter covering that area of technology. Specifically, I was writing about service, measurement, data management and the software that made all that possible for telecommunications companies. Little did I realize it, but this was a great laboratory to get a peek at what would be important for building customer relationships for all businesses.
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AT&T, Verizon and Sprint Tell Different Truths February 03, 2011 
Which wireless provider is doing the best job? Listening to them gets confusing. It's like me saying that I am the slimmest, healthiest and best-looking wireless analyst on this airplane (I'm flying to the west coast to give a speech). Now that line has as much truth in it as a load of horse manure -- but technically, since I am the only wireless analyst on this plane, I guess it is true.
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Verizon, AT&T Dig In for Battle of the iPhone Plans January 27, 2011 
As Feb. 10 nears, more information is coming regarding the pricing plans Verizon Wireless will offer customers who use the iPhone, which the carrier will make available on that date. Meanwhile, AT&T appears to be reworking its own plans, perhaps in a bid to convince some users not to run into the arms of its arch wireless rival.
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Different Strokes: Sharpening CRM Strategies for Specific Mobile Segments December 28, 2010 
Today, when we look at the mobile phone/services market, the trend/focus is toward smartphones, along with mobile Internet/data services. We see mobile phone companies launching new-model smartphones and mobile service providers offering various mobile data services, supported by 3G/4G technologies.
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The Real Killer App Inside Chatter June 29, 2010 
They say we have big brains because we have all needed to work better together over the past 150,000 years. The more people work together, the more tools they need to make collaboration a productive art, rather than a befuddled mess. Rather than wait for human evolution to keep up the pace, Salesforce.com recently delivered its Chatter cloud-based collaboration service.
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The New Business Sustainability Paradigm June 18, 2010 
Enterprise 2.0 came to Boston this week, and that made me happy because it is one of a very small number of events that I don't fly to. Being a native, it's nice to take the train into the city and to be able to sleep at home. Despite this convenience, I was only able to attend on Tuesday, and I concentrated on the vendor show floor at the expense of missing some very good keynotes and sessions.
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FCC to Test if You're Getting the Broadband Speed You Pay For June 03, 2010 
Four out of five consumers don't know the speed of their broadband connections. Do they care? Apparently not -- but the FCC does, and it's starting two projects to clarify how fast U.S. broadband speeds are. In a survey released Tuesday on consumer broadband experience, the FCC found that 80 percent of consumer broadband users in the United States don't know the speed of their broadband connection
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CRM for Telecoms, Part 2: Nailing the Customer Experience April 12, 2010 
Telecom innovations have turned the entire globe into a neighborhood. The ability to carry a portable device, such as a laptop computer or a cellphone, has made it possible for consumers to continuously communicate with one another across short or long distances. Communications with their service providers is another matter.
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