Headline Feeds|
CRM Players' Accolades and Upgrades February 06, 2012 
TeleTech has been placed in the "Leaders" quadrant of Gartner's Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its "Look Book" in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive and VBrick Systems have released major upgrades.
|
Setting Up a Virtual Phone System With a Little Help From Some Friends February 02, 2012 
Twilio's cloud-based communications platform allows anyone with rudimentary Web-development knowledge to build a voice and SMS text application. An API, client, and various XML and other helper code is available that lets you build in PHP, C# and more. Applications can include transcription, conferencing, voice calls confirming orders, appointment reminders, customer support and so on.
|
|
New Email Spec Aims to Tangle Phishing Lines January 30, 2012 
Fifteen leading email service providers and tech companies have announced a joint effort to fight phishers. Google, Facebook, PayPal, Yahoo and Agari are among the companies behind the Domain-based Message Authentication, Reporting and Conformance spec. DMARC is a technical specification that standardizes how email receivers perform email authentication using well-known mechanisms.
|
Twitter Builds a Better Gagger January 27, 2012 
Twitter announced on Thursday that it can now withhold content from users country by country on demand, while still making that content available to the rest of the world. The news sparked widespread anger as critics accused the microblogging service of censorship and warned that the policy might impede popular anti-government movements such as those seen during the Arab Spring.
|
|
Revamped Signup Process Shoves New Gmail Users Into Google+ January 23, 2012 
Google is incorporating its social network, Google+, in just about every part of its online empire -- including, most recently, its Gmail system. Now, new users who want a Gmail account must also sign up for Google+. It's not necessarily a novel move for Google. The company has been integrating its products for years, from Picasa to YouTube to Blogger to perhaps its most popular productivity tool, Gmail.
|
Avaya Mobilizes Smooth Collaboration in IP Office 8.0 January 13, 2012 
Avaya has released its IP Office 8.0 -- the latest iteration of its trademark unified communications platform for small and mid-sized businesses. The new application comes with a number of new features, some of which focus on the company's core competency of communications, collaboration and presence.
|
|
Cisco's Pricey Videoconferencing Tech Slinks Into the Shadows January 04, 2012 
Cisco has reportedly stopped selling its Umi home videoconferencing system. The decision marks the end of a short life for the product, which was launched just over a year ago in October 2010. It's yet another move by Cisco to reduce its presence in the consumer market, where the company has had difficulty making headway.
|
Skynet: Hackers Dream Up Censor-Proof Satellite Internet Grid January 04, 2012 
A group of computer enthusiasts have begun working on creating a satellite network that could be used to thwart censorship on the Internet. Called the "Hackerspace Global Grid," the network could provide a way for activists to access the Net when a repressive regime suppresses access within its borders.
|
|
One Year Later: MS Exchange Practices Most Companies Should Still Shun January 04, 2012 
Over a year ago, we presented a list of the top 10 worst practices that you should avoid if you want to maintain the performance and uptime of your Microsoft Exchange email system. Since then, some things have changed, while others have not. So here's a revised Top 10 List of "Don'ts" to point out which practices still hold true and which do not.
|
The Problem With Straight-Line Projections December 07, 2011 
Forrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally. One that I saw, "Capitalizing on Live Video Chat" by Diane Clarkson talks about the bright future of using video rather than text chat in sales, service and support.
|
|
AOL Takes Another Shot at AIM November 17, 2011 
AOL has updated its longstanding AIM instant messaging service and rolled out a preview for the public. The new AIM automatically displays photos, videos and tweets even when users are writing or reading IMs. It also has a chat feature and syncs messages onto all a user's devices. AIM is available in versions for the Web, Windows PCs and Macs, as well as Android and iOS mobile devices.
|
Google Nips and Tucks at Gmail for Lighter Reading November 02, 2011 
Google is rolling out a revamped Gmail, as it indicated it would earlier this year. Users can opt to use the new look immediately by clicking on the switch icon on the bottom-right corner of the Gmail page. The core changes focus on better readability and as well as stepped -up search functionalities.
|
|
RIM Meets Indian Gov't in the Middle on User Surveillance October 28, 2011 
RIM has agreed to let Indian officials conduct lawful surveillance of customers in that country using its BlackBerry services, according to a recent report. The decision is yet another step in RIM's long, drawn-out battle with New Delhi over the latter's demands to monitor users of BlackBerry services in India.
|
BlackBerry's Thorny Problem Chokes Service in North America October 12, 2011 
Research In Motion's continuing BlackBerry service disruptions hit customers in North America Wednesday. This makes the disruptions, which first emerged in Europe, the Middle East and Africa on Monday, a worldwide phenomenon. RIM states that subscribers may be experiencing intermittent service delays this morning and that it's working to resolve the situation as quickly as possible.
|
|
The Automation Revelation August 29, 2011 
A UK-based managed service provider is on a journey to provide better information and services for its network, voice, VoIP, data and storage customers. The network management and productivity benefits have come from an alignment of many service management products into an automated lifecycle approach to overall network operations.
|
The Lonely Life of WebOS August 20, 2011 
While the iPad remains king of the tablet market in terms of sales, it's getting stared down by a growing gang of competitors, most of which have taken sides with Google's Android operating system. Android tablets come in large and small, expensive and cheap, really nice and complete crap. There are a lot of them out there, but they all coalesce around that same Android platform. Then there are the rebels who go it alone.
|
See More Articles in Communication Systems Section >>
