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TWC Bungle Could Jeopardize Comcast Merger
August 28, 2014
Time Warner Cable suffered a massive service outage in the wee hours of Wednesday morning, leaving an unknown number of its nearly 12 million customers nationwide without service for hours. "As of 6 a.m. ET, services were largely restored ... . As of 8 a.m., all services were back to normal," said TWC's Eric Mangan. Well, not quite all -- Downdetector's statistics showed outages continued.
Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
California Lays Down the Kill-Switch Law
August 27, 2014
Gov. Jerry Brown on Monday signed into law a bill requiring that anti-theft measures be incorporated into all smartphones sold within California. It doesn't specify the particular technologies used to enable that capability, but it does require that the feature, also known as a "kill switch," give smartphone users the ability to remotely disable their devices in the event they're lost or stolen.
NSA Shares Its Data Wealth
August 26, 2014
The United States National Security Agency secretly shares the communications data it has amassed over the years with nearly 24 U.S. government agencies using a search engine resembling Google Search, according to documents released by Edward Snowden. That's more than 850 billion records of phone calls, emails, cellphone locations and Internet chats.
Amazon Pulls a Twitch on Google
August 25, 2014
Amazon has inked a deal to acquire Twitch Interactive, a real-time video platform for gamers. Prior to the disclosure, rumors had been building that it was on track to snatch Twitch from Google, which reportedly had been very close to buying it. The pending acquisition was rumored to be for upwards of $1 billion. However, Amazon said it was buying the company for $970 million cash.
Google Autocomplete's Brushes With Libel
August 25, 2014
Can an automated Google feature that ostensibly helps users with a search be a basis for libel? Courts in Germany, Italy and Hong Kong have had to field that question. Google's position is that there is no human intervention, and that its algorithm is based merely on what others have searched for, or strings of words in indexed pages. Autocomplete predictions are just possible search terms.
Comcast Really Does Hate Its Customers
August 25, 2014
We were treated to the customer support call from hell earlier this month when a couple of well-connected bloggers taped their call to Comcast attempting to disconnect from the service and posted it online. Apparently there has been a sequel. The clear lesson -- particularly from the second call -- is that if you talk to Comcast support you need to record the call if you don't want to get screwed.
Salesforce Stock Climbs on Great Expectations
August 22, 2014
Salesforce.com on Thursday reported a second-quarter loss of about 10 cents per share -- but hey, who's counting? Not investors, apparently, who drove up the price of its stock 7.6 percent by market close Friday. Certainly not Wall Street analysts like Deutsche Bank, which promptly raised its target price for the company to $70.00 per share, pointing to a potential 25.65 percent upside.
Nook Redux: Is B&N Shooting Itself in the Foot?
August 21, 2014
After Barnes & Noble bled serious cash trying to create its own Nook e-reading tablets to compete with Amazon's Fire and Apple's iPad -- eventually, scrapping most of the Nook-building unit -- I figured it was pretty much down for the count. Letting Samsung give select tablets the "Nook" brand seemed more like a cry for help them a business decision that had much chance of success.
Netflix Ponies Up for Better TWC Net Connection
August 21, 2014
Netflix on Tuesday announced that it has signed an interconnection agreement with Time Warner Cable, marking the fourth such deal the content provider has signed with a major Internet service provider. Netflix in recent months has signed similar agreements with Comcast, Verizon and AT&T. News of the agreement has raised fresh concerns about the future of Net neutrality.
Sprint's Moment of Truth
August 21, 2014
The good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is changing. We will start to see lots of new services, pricing, competition and marketing going forward.
Ballmer Leaves Microsoft for Hoop Dream
August 20, 2014
Steve Ballmer on Tuesday severed the last of his official ties with Microsoft -- he resigned from the board of directors. Ballmer gave up his CEO role in February. Ballmer's other duties have become too pressing for him to focus on Microsoft, he wrote in a letter to CEO Satya Nadella. "I think it would be impractical for me to continue to serve, and it is best for me to move off," he said.
Google May Start Grooming Little Googlers
August 19, 2014
Google may soon allow kids under 13 to have their own personal accounts on services such as YouTube and Gmail. Under the new system, parents would be able to set up accounts for their children, control their use of those accounts, and regulate the information collected about them. "You could say that Google is just recognizing reality," said the Local Search Association's Greg Sterling.
Google Straps On Jetpac to Take Search to New Heights
August 19, 2014
Google has acquired Jetpac, according to a statement that appeared Friday on the Jetpac website. Jetpac is the creator of a handful of apps, including City Guides, which analyzes Instagram photos and then automatically creates guides based on the collected data. That information gives users a lot of search options. Not only can they find coffee shops, for example -- they can find the hippest.
Infor Aims to Fill a Gap With Saleslogix
August 15, 2014
Infor, a provider of business application software and cloud services, has agreed to acquire Saleslogix, a CRM application that is currently owned by Swiftpage. The transaction is expected to close in the coming weeks. Financial details were not disclosed. For Swiftpage, the reason for the sale is straightforward: It allows it to focus on ACT!, a less-complex CRM application.
Apple Flexes Muscles in Health Field
August 15, 2014
Apple has begun ramping up for an incursion into the healthcare market, two months after announcing its HealthKit app at WWDC. The app will collate all a user's fitness and health data. Apple reportedly has discussed HealthKit with healthcare providers Mount Sinai, the Cleveland Clinic and Johns Hopkins, along with electronic health records provider Allscripts.
Freedom Act Leaves IT Sector at Risk for Spy Program Costs
August 14, 2014
A recent U.S. Senate proposal to curb the impact of electronic surveillance conducted by the NSA could enhance privacy for citizens and benefit businesses as well. However, major information technology companies that help the government collect telecom and Internet data still will be vulnerable to the substantial costs of working with the NSA, even if the proposed bill becomes law.
The Pain of an Apple Enthusiast: When Will I Be Wowed?
August 14, 2014
Apple is firing on all cylinders. The company is excelling in so many ways, it's hard to keep track of it all. It's building an amazing new "spaceship" headquarters. It's building solar farms to power its data centers. It's cleaning up its supply chain, both environmentally and through better labor practices. Apple produces the best-selling MacBook Air and MacBook Pro with Retina display.
Smartphone Kill Switch Law Reaches California Governor's Desk
August 12, 2014
California is poised to enact a consumer-friendly law requiring smartphone manufacturers to install "kill switches" -- that is, antitheft technology that would be activated by the carrier when a consumer alerts it that a device has been stolen or lost. The technology not only wipes the device of personal data but also renders it inoperable. The state legislature passed the bill on Monday.
What's Next for Sprint?
August 12, 2014
There's a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided not to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next? First, Sprint is going to be a very different kind of company going forward. New CEO Marcelo Claure and Softbank CEO Masayoshi Son will take Sprint on a new path.
Feds Struggle to Corral Data
August 11, 2014
U.S. government agencies are struggling to manage the huge amount of data they generate or process, despite the goals of a program designed to operate thousands of data centers more efficiently. The idea behind the FDCCI was to save space, energy and IT costs by consolidating woefully underutilized electronic data storage centers into fewer sites and servers.
Joining Forces to Harness the Internet of Things
August 08, 2014
A rising tide of interest has sparked a series of competitive moves among the widening array of software and technology providers vying for a share of the rapidly expanding IoT market. As with previous major IT industry trends, the enormous promise of the IoT has driven a growing number of large and small players to rebrand and reposition their product and service offerings.

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