Headline Feeds
Best Practices for Marketing Automation Excellence
Drive revenue with tips for marketing sophistication with Microsoft CRM. Download the CoreMotives eBook today.
|
Lumia Gives Nokia, Microsoft Ray of Hope April 10, 2012 
It's still too early for official sales figures, but it seems Nokia, Microsoft and AT&T just might have something of a hit on their hands with the Lumia 900 smartphone. A check at press time of Amazon's bestseller list for cellphones with service plans showed two versions of the Lumia 900 -- cyan and black -- ranked as the top-selling devices.
|
inContact Smooths the Way for Better Customer Interactions April 09, 2012 
Cloud contact center provider inContact has released the first of what will be three major upgrades to its flagship product this year. New features in the release touch upon many areas, from agent scripting to a Web-connect module, new unified agent desktop tools and an expanded blended dialer. Most intriguing of all the new features, though, is a CRM plug-in agent, which offers a new streamlined interface for agents.
|
|
The Pain Never Ends: RIM Takes a Patent Blow to the Gut April 04, 2012 
Research In Motion has been accused of infringing six patents owned by Dutch semiconductor company NXP. NXP claims in a lawsuit filed in U.S. federal court in Florida that the BlackBerry maker has infringed on patents pertaining to data transmission, GPS receivers on mobile phones, and circuit design and manufacturing.
|
5 Fast Fixes for Business Knowledge Optimization March 30, 2012 
Can you tell me exactly where your employees are and what they are doing? Do you know what the top 10 most profitable projects were for your company last year? Can you make a bid on a project that has little or no margin of error? If you can't answer these questions, then you should know that someone else can and the business advantage lies with them. Fortunately, gaining this type of insight is not particularly difficult.
|
|
RIM Aims to Reel In Devs With BB10 Preview March 26, 2012 
Research In Motion will soon give software developers prototype devices that run an early version of the BlackBerry 10 platform. RIM is hosting a BlackBerry 10 event in Orlando in May to coincide with its annual BlackBerry World user conference. There, a limited number of developers will have the chance to tinker with the product.
|
Oracle Wows Wall St. as New Licenses Roll In March 21, 2012 
Oracle released its fiscal third-quarter earnings Tuesday, coming out ahead of Wall Street expectations in regard to profits and new license sales. The database software maker saw revenue rise 2.2 percent from a year ago, going from $8.81 billion to $9.04 billion. It posted adjusted earnings at 62 cents per share, up from 54 cents one year before.
|
|
The Software Distribution Generation Gap March 19, 2012 
There's a huge productivity gap between modern software and the aging manner in which most enterprises still distribute and manage applications on personal computers. At a time when business models and whole industries are being upended by improved use of software, IT providers inside of enterprises are still painstakingly provisioning and maintaining PC applications in much the same way they did in the 1990s.
|
Dell Bolsters Security Portfolio With SonicWall Buy March 14, 2012 
Dell is acquiring network-security and data-protection tool provider SonicWall for an estimated $1 billion to $1.5 billion. This is the latest in a series of acquisitions Dell has made in recent months. It has acquired Force 10, Perot Systems and SecureWorks. All of these companies focus on different areas: Perot Systems is a consultant; SecureWorks offers managed security services. The addition of SonicWall rounds out Dell's portfolio.
|
|
CallCopy Scores With Columbus Blue Jackets March 09, 2012 
The Columbus Blue Jackets are a team in the National Hockey League, which means their revenue stream thrives -- or dies -- on how well they can sell tickets. The team has an extensive and sophisticated sales operation that fields nearly 300 calls per day. However, the team wanted tech support for its operations -- specifically a new call-recording technology that was flexible and customizable enough to back up its own sales methodology and ongoing training requirement.
|
Feature Ignorance: Fast Track to a Wasted CRM Investment March 08, 2012 
A friend of mine bought a car that is, to be honest, a lot more than he really needs. It has all the bells and whistles, wrapped in a lovely paint job and a plush leather interior. Yet every time I ride in it, I discover something that he's overlooked. Yes, Randy -- this would be where you plug in your iPod. Did you know you had a second glove compartment? This button's how you lock all the doors at once.
|
|
It's Raining Real-Time Customer Intelligence March 05, 2012 
FirstRain, an analytics software company that provides personalized, real-time customer intelligence to sales and marketing professionals, has announced the launch of the first Enterprise Customer Intelligence System. The system delivers targeted customer, prospect and industry intelligence directly into enterprise-deployed iPads, CRM systems, collaboration portals, mobile devices and other platforms.
|
How App Marketplaces Are Changing Software and the World February 25, 2012 
Leave it to a comic strip, published 18 months ago, to allude to what has become a radical change in how technology is being adopted in the consumer world. Still, very few have recognized how this aspect would fundamentally transform enterprise software. When an ecosystem includes a marketplace or "app store," developers get direct access to customers.
|
|
PrinterShare Mobile Print Premium May Please Mobile Enterprise Crowd February 24, 2012 
Digital media appear to have created more paper swirling around us, rather than less. If you've been holding out for the paperless dream, forget it. Give up now, because there's currently a preponderance of smartphone apps that allow you to print directly from your Android device to any computer, near or far.
|
Microsoft Dynamics Puts Analytics on Steroids February 24, 2012 
When Microsoft's next service update to Microsoft Dynamics CRM is released in Q2 2012, users who rely on its business intelligence functionality will be in for a pleasant surprise. Microsoft has ratcheted up the BI functionality significantly, providing more options on how to view, present and interact with the data, said Craig Dewar, director of Microsoft Dynamics CRM.
|
|
Think Bigger February 22, 2012 
I spent the best part of last week cruising up and down Silicon Valley, checking in with customers and would-be clients. The consensus from this non-scientific survey is that business is better than OK, and most people are expecting this year to be the best in a while. Of course, there is a cloud -- literal and figuratively -- to go with that silver lining.
|
Avaya Gives Sneak Peak of Upcoming Healthcare Apps February 21, 2012 
Avaya has provided a sneak preview of several healthcare IT-based mobile applications it will be rolling out later this year. These include Avaya Mobile Activity Assistant, Avaya Flare Communicator for iPad, and other collaborative service offerings in telehealth and social media. Healthcare is one of Avaya's chief verticals, said Sanjeev Gupta, general manager of Avaya's Healthcare Solutions group.
|
|
New CRM Offerings Up the Social Media Ante February 20, 2012 
Nimble has introduced a new Software as a Service social CRM platform designed to enable social engagement. Nimble 2.0 empowers companies to get closer to their customers through listening and engagement, helping them turn their social communities into customers for life, according to the company.
|
Sage Uncomplicates USciences' Constituent Relationship System February 17, 2012 
Three years ago, the University of the Sciences in Philadelphia was at a crossroads with its constituent relationship management system. The system it was using at the time, based on Unidata, was decades old, said Necie Steward, director of advancement services for USciences. The provider was planning to upgrade the system to a newer version, which would have required no small upheaval.
|
|
Oracle's $1.9B Taleo Deal Ratchets Up Competition in HR Space February 10, 2012 
Oracle has announced it is acquiring the cloud-based talent management provider
Taleo. It is paying $46 per share, or approximately $1.9 billion, net of Taleo's cash and debt. Taleo's board of directors has unanimously approved the transaction, which is expected to close mid-year 2012, subject to Taleo stockholder approval, certain regulatory approvals and other customary closing conditions.
|
Oracle Opts for Another Day in Court With TomorrowNow February 08, 2012 
Oracle is clearly not prepared to let go of the TomorrowNow case involving corporate theft it suffered at the hands of the service provider, which was acquired by rival SAP in 2005. In a legal filing this week, Oracle rejected the $272 million in court-ordered damages from SAP. A jury found in favor of Oracle in 2010 and awarded the software maker $1.3 billion in damages. The judge slashed the award last fall.
|
See More Articles in Applications Section >>
