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Salesforce.com Engulfs Communities in Community Cloud
August 27, 2014
Salesforce.com on Wednesday announced the debut of the Salesforce1 Community Cloud. The product is launching as a new division for Salesforce.com, on par with its Sales, Service and Marketing Cloud offerings, said Lisa Hammitt, VP of business operations. Built on the Salesforce1 Platform, Community Cloud connects to Salesforce CRM and related business processes.
Qvidian Upgrades Help Sales Pros Pick Up the Pace
August 25, 2014
Qvidian has updated its Sales Playbooks & Analytics platform with features that help reps do a better job of gleaning pertinent information from the buyer in the initial sales approach. It then incorporates that information into the CRM system. Other enhancements are aimed at helping sales reps respond to buyers' questions on the fly by serving up relevant information during the back and forth.
Salesforce Stock Climbs on Great Expectations
August 22, 2014
Salesforce.com on Thursday reported a second-quarter loss of about 10 cents per share -- but hey, who's counting? Not investors, apparently, who drove up the price of its stock 7.6 percent by market close Friday. Certainly not Wall Street analysts like Deutsche Bank, which promptly raised its target price for the company to $70.00 per share, pointing to a potential 25.65 percent upside.
It's Time Companies Put Mobile First
August 21, 2014
A growing number of consumers are becoming mobile-first or even mobile-only, so why not businesses? Granted, it is hard to image the company whose computing power and data could be accessed and manipulated only through a mobile device. However, a company that gives mobile the same status and resources as its other IT initiatives? That is a little easier to envision.
Dropbox's Mailbox Lands on Mac Desktop
August 20, 2014
Dropbox, which acquired Mailbox last year, on Tuesday announced the availability of a Mac-only desktop beta version of the program. The beta is free, but you need a "betacoin" to download it. Betacoins are being emailed to existing users of the program, as well as people who sign up at the Mailbox website. Desktop Mailbox has a number of new features not found in its mobile doppelgangers.
Infor Aims to Fill a Gap With Saleslogix
August 15, 2014
Infor, a provider of business application software and cloud services, has agreed to acquire Saleslogix, a CRM application that is currently owned by Swiftpage. The transaction is expected to close in the coming weeks. Financial details were not disclosed. For Swiftpage, the reason for the sale is straightforward: It allows it to focus on ACT!, a less-complex CRM application.
Desk.com Support: Video Is the New Manual
August 11, 2014
Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is also analytics support that allows companies to assess which videos are working well.
Taking the Temperature of Java App Security
August 11, 2014
Current approaches to Java application protection place security at the application or the network layer, both of which are problematic. The first approach has proven to be too complex, too time consuming and too risky -- in other words, "too hot." Meanwhile, network level security that consists of perimeter devices lacks the intelligence to know what's going on inside the application.
Joining Forces to Harness the Internet of Things
August 08, 2014
A rising tide of interest has sparked a series of competitive moves among the widening array of software and technology providers vying for a share of the rapidly expanding IoT market. As with previous major IT industry trends, the enormous promise of the IoT has driven a growing number of large and small players to rebrand and reposition their product and service offerings.
A Fresh Look at OpenStack
August 06, 2014
The OpenStack project continues to be something of a lightning rod and also something of a dichotomy in the industry. On one hand, it has drawn the involvement of hundreds of supporting vendors and more than 17,000 individual members. It ranks highly among priorities, particularly for private clouds. Yet critics are quick to point out issues, such as installation and implementation difficulties.
Qstream Runs Broader and Deeper
August 05, 2014
Qstream, which has developed a gamification-based app to help sales reps learn complex sales-related content, has broadened and deepened its functionality so the platform can be used in new scenarios. It has expanded the types of situations in which a company can use its Qstream license, said CEO Duncan Lennox, because it has proven to be wildly popular with companies beset by a common problem.
Accelerating Hadoop's Big Data Momentum
August 05, 2014
The concept of "collaboration" has become such a messaging mainstay that it often verges on cliché. So, does the recently announced Pivotal and Hortonworks plan to improve Hadoop operations by collaborating on Apache Ambari qualify as anything new or special? In fact, it does. Hadoop has struggled to develop the practical features enterprises demand for dependable management and performance.
Federal Cloud Adoption Blossoms
August 04, 2014
The U.S. government's foray into cloud computing could hardly be called "mature," but it appears to be moving from infancy to something akin to pre-teen status. Agencies increasingly are embracing the cloud, and the pace of acquisition reflects more comfort with the solution. Several recently launched initiatives affect federal agencies and technology vendors in the cloud acquisition process.
Google Hangouts Get Down to Business
August 01, 2014
Google has unveiled a handful of new features for Google Apps for Business designed to attract more enterprise customers. Google Hangouts, its video chat service, will be further integrated into Google's enterprise suite, entitling Google Apps for Business customers to 24/7 phone support and 99.9 percent guaranteed uptime, the same support level they get with Google Drive and business Gmail.
Oracle's Pricey In-Memory Database Feature Triggers a Row
August 01, 2014
Oracle is taking flak over the in-memory database option in Oracle Database 12c, released publicly on Wednesday. The trouble began when Kevin Closson, formerly the performance architect in Oracle's Exadata development group, pointed out that the option is turned on by default. Oracle has denied his assertion. However, the option is easy to turn on by accident, Closson maintained.
Symantec, CA Squirm Under DoJ's Unfair Pricing Allegations
July 30, 2014
The TV game show The Price is Right may be an entertaining diversion, but for federal information technology vendors, getting the price right in government contracts is serious business. Two major software providers, Symantec and CA Technologies, recently found out how serious it can be as a result of separate U.S. Department of Justice investigations.
China Trumps Up Anti-Monopoly Charges Against Microsoft
July 29, 2014
China's State Administration for Industry & Commerce on Tuesday announced it has launched an investigation into Microsoft under the country's antimonopoly laws, according to press reports. The announcement comes days after SAIC officials reportedly raided Microsoft offices in four cities, seizing documents, emails and other data from servers and computers, among other things.
IBM Is a 'Kindred Spirit': Whoa, Tim Cook, Whoa
July 25, 2014
The Apple deal with IBM has shown us a whole new side of Tim Cook -- the gushing, hype-laden, excited-but-still-vague Tim Cook who says things like "kindred spirit," "fit together like a puzzle," "huge opportunity," and "radical step for enterprise." Who peppers his speech with words like "profound," "complementary," "landmark" and "thrilled." Holy macaroni.
Microsoft's New Direction: One OS to Rule Them All
July 23, 2014
Microsoft will unify and streamline all its operating systems into one, and emphasize mobility and the cloud, CEO Satya Nadella told analysts in a call Tuesday after the company announced its earnings. In a nod to the growing bring-your-own-device trend, the company's devices and applications also will merge life and work. Microsoft will "consolidate overlapping efforts," Nadella said.
SAP, Esri Beat the Clock With Native Integrations
July 17, 2014
SAP and its long-standing partner Esri have developed a native product integration that debuted this week at the at the Esri User Conference currently under way in San Diego. The companies have been collaborating on projects since 1999, due to the significant overlap in their respective customer bases. Some 60 percent of SAP's asset management customers use Esri's mapping technology.
Red Hat's Inktank Buy Bears 1st Fruit
July 17, 2014
Scarcely two months have passed since Red Hat announced plans to acquire open source storage company Inktank, but already the union has produced results: Inktank Ceph Enterprise 1.2, which made its debut Wednesday. Ceph is a scalable, open source, software-defined storage system that runs on commodity hardware. "Our goal is to do for storage what Linux did for servers," said Red Hat's Ross Turk.
Apple, IBM Bond Over Big Business
July 16, 2014
Apple and IBM have teamed up on enterprise mobility in an exclusive partnership that will create iPhone and iPad business apps incorporating IBM's Big Data and analytics capabilities. "Mobility has been very much a catch-as-catch-can solution in most businesses," noted Yankee Group Research Vice President Carl Howe, with enterprises having to consider a variety of vendors.
Can EMC 'Redefine Possible' for Enterprise Clients?
July 15, 2014
There's no shortage of utopian visions in the IT industry, but the journey to cloud computing that some folks espouse makes the trip to Shangri-La look like a simple walk in the park. Why so? Because, like it or not, even in the best circumstances businesses must continue to support legacy applications and systems while they are adopting next-gen technologies.
DoD and VA Chart Course for Electronic Health Records
July 14, 2014
In the wake of the problem-plagued rollout of Obamacare, similar government health IT efforts are being closely scrutinized within the administration and by Congress. That's why the DoD recently released the third version of a multibillion dollar proposal for a much-improved military health records information system. The objective is to modernize DoD's electronic health records system.

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