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Microsoft Office and the Big Subscription Bet February 04, 2013 
Well it's been another wild week here in the Linux blogosphere, what with all the ruckus emanating out of the bordering Redmond territories. Much like what happened last fall when Windows 8 made its fanfare-filled debut, the launch of Office 2013 and 365 last Tuesday left more than a few Linux bloggers with a ringing in the ears that didn't abate for days.
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With LiveOps, All Customer Channels Are Created Equal February 01, 2013 
LiveOps this week debuted LiveOps Engage, a browser-based desktop agent app that centralizes myriad channels -- phone, email, live chat, SMS, Twitter and Facebook -- on one screen. The screen also displays the history of past interactions with the customer. "This release is bringing together all of the channels of communication, both inbound and outbound," said CEO Marty Beard.
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Microsoft Cuts Ribbon on Low-Rent Office January 31, 2013
Microsoft this week announced the worldwide availability of Office 365 Home Premium, a cloud-based subscription version of its flagship Office productivity software. It will include all Office applications and work on Windows tablets, PCs and Macs. Pricing for most consumers is $99.99 a year or $9.99 per month.
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Microsoft Mum on Munich Migration Study January 28, 2013 
Munich's multiyear migration to Linux has been nothing if not an ongoing saga over the past decade or so, beset as it has been by stops, starts, and various twists and turns. The story appeared to have a happy ending in November when Munich reported that using Linux had already saved it more than 10 million euros, but last week Microsoft spoke up with a different tale.
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CRMCulture Productivity Pack Puts Pivotal on Steroids January 25, 2013 
CRMCulture is preparing to release its latest iteration of Productivity Pack for Pivotal CRM. On one hand, it might seem counterintuitive that Pivotal would need a productivity pack. "Pivotal is a great platform," said Steve Roch, CRMCulture's founder and president. "It is pure .Net on the front and back end."
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RIM Releases BYOD-Friendly IT Management Software January 23, 2013 
Research In Motion released a new version of its BlackBerry Enterprise Service mobile device management software on Wednesday. This comes just over a week before the official launch of the new BlackBerry 10 OS and compatible handsets, and just days after RIM CEO Thorsten Heins suggested the company might abandon the hardware market and sharpen its focus on software.
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VCs and Fitness Products: The Shape of Things to Come January 22, 2013 
Browse any mobile app store and you'll find a number of apps relating to monitoring activity and tracking fitness while you work out and train. Shelf space is increasingly dedicated to fitness-related gadgets including activity monitors and other workout gear. Now there are massively multiplayer-style games to complement the fitness games published for console games.
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Enterprise Security: No Perimeter Is Perfect January 21, 2013 
Enterprises of all types are increasingly under attack by advanced persistent threats, which pose much greater danger than the lone hacker who just wants to use brute force to get in and deface their website. They are exploiting the disconnect between application security and perimeter security. The growing sophistication of intruders means they can gain access to an organization's entire infrastructure.
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Cisco Lets Virtual Desktop Users Get In on Its Jabber January 17, 2013 
Cisco on Thursday announced the Virtualization Experience Media Engine, new software that will extend its Jabber unified communications application to virtualized workspace environments. VXME will initially be available on thin clients from Cisco. Support for Dell Wyse thin clients, Windows-based thin clients and Windows PCs will follow.
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2013: The Year of Mobile CRM, Part 2 January 15, 2013 
2013 is just two weeks old, but executives in the mobile CRM space have a clear idea of how they hope the rest of it will unfold. What they want, in a word, is more: more mobile CRM functionality; availability on more devices; more vendors supplying applications. More mobile CRM is indeed on the way as economic growth picks up, said Atri Chatterjee, CMO of Act-On.
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SAP Gets Real-Time With HANA-Powered Business Suite January 14, 2013 
SAP last week released SAP Business Suite powered by SAP HANA, which marries its popular integrated applications with its high performance business analytics platform. SAP Business Suite is the largest application SAP has in terms of customers, said Ken Tsai, VP, SAP Hana product marketing at SAP.
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Zoho Update Gooses Sales Productivity January 11, 2013 
Although Zoho routinely updates its CRM application every few months or so, its latest release is far from routine, according to Zoho Evangelist Raju Vegesna, who described it as a step forward in collaborative productivity. "Essentially we added three new features, all of which focused on improving the productivity and collaborative capabilities of the sales person," he said.
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CRM Product Profiles: The Year in Review December 28, 2012 
CRM applications tend to embody a range of features, depending on the maker and the audience. Some applications are stripped-down products sporting a handful of features -- and only those features -- deemed necessary to the user. Other products have become de facto mini-ERP systems with their integrations into back-end systems and business analytics.
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Predicting the Future Is Not for the Faint of Heart December 19, 2012 
I was doing some research in the Time Magazine archives -- the best ones I have seen, by the way -- the other day and came across this nugget from 1962: "Despite the discouraging results so far, many scientists argue that military-space research will ultimately produce an overflowing cornucopia of marketable consumer products, from supersonic planes to small nuclear reactors for home power."
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Is Something Rotten in the State of Freiburg? December 10, 2012 
You win some, you lose some," as the old saying goes, but rarely do the two occur nearly simultaneously. Sure enough, however, that's just what happened to open source software in Germany recently: It was being celebrated in Munich even as it was dumped in Freiburg.
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In Search of the Killer Fitness App Business Model October 20, 2012 
It is difficult to maintain a healthy lifestyle, and consumers, academics, companies, and the government are all aware of this fact. The Affordable Care Act carries many provisions to promote healthy behaviors, in many cases following initiatives already independently implemented by insurance companies.
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LibreOffice vs. OpenOffice, Part Deux October 08, 2012 
It's been a momentous few weeks for FOSS fans, not least because LibreOffice -- one of the most popular exemplars of free and open source software today -- celebrated its second anniversary late last month. Indeed, with 325 active committers over the last 12 months, LibreOffice is now the third-largest free software project listed on Ohloh focused on the development of a desktop application.
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Be Not Afraid: Calculate Your Real Risk of a Software Audit October 06, 2012 
The words "software audit" can strike fear into even the most unflappable business executive's heart. Just as the sight of a police cruiser on the freeway compels all but the most foolhardy to slow down immediately, for most organizations the mere possibility of a vendor audit prompts a flurry of anxious activity and more than a few sleepless nights.
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Is Oracle Making an Offer Customers Can't Refuse? October 02, 2012 
On the first day of OpenWorld, Oracle unveiled a slew of products designed to position the company as the preeminent cloud vendor: a high-end server; an upgraded flagship database, version 12c, which will be released early next year; and a range of new or upgraded applications for the cloud.
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Mobile CRM Gets Gamified October 02, 2012 
CRM is a mature software category with a decades-plus history of development and evolution. Still, one important problem remains unsolved: A lot of employees, especially sales staff, just can't be bothered with it. Corporate "solutions" have ranged from bribing to arm-twisting to appeals to corporate loyalty. None, though, have worked so well as building gamification features into the system.
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