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It's a Whole New World With Alexa
August 7, 2017
Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year.
Spanning Front and Back Offices
August 2, 2017
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes needing back-office data. Once the data is made available, the process evolves to be far more useful.
Sage Buys Intacct
July 26, 2017
Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on the Salesforce platform. Each is a member of the AppExchange, and both are situated in the broad cloud ERP space, which has been receiving a lot of attention lately as the market seems to be moving en masse, albeit glacially, to the cloud.
Zoho Launches All-in-One Business Suite for SMBs
July 25, 2017
Zoho has launched Zoho One, an all-in-one business suite comprised of more than 35 integrated Web applications and an equal number of mobile apps. The suite offers single sign-on with centralized administration and provisioning. Each user has one secure account and access to the entire suite. An admin panel enables and controls access, which simplifies provisioning, access and audit.
New Cybersecurity Policy Will Impact Federal IT Market
July 24, 2017
Federal agencies already under the gun to modernize their information technology capabilities have a new set of standards to meet as a result of an executive order President Donald Trump issued this spring. The directive not only will affect agency managers in their IT operations and acquisition activities, but also will have a significant effect on IT vendors.
Microsoft Strengthens Partner Bonds
July 12, 2017
Microsoft has announced several new offerings aimed at strengthening its position in the cloud marketplace, including Microsoft 365 Enterprise and 365 Business, at its Inspire partner conference in Washington, D.C. Microsoft 365 Enterprise is designed to empower employees of large organizations to be creative and work together securely. Microsoft 365 Business targets SMBs with up to 300 employees.
Trailhead Matrix
July 11, 2017
Salesforce had a strong showing at its TrailheaDX developer conference, roughly quadrupling last year's attendance and flooding its developers with new technology. Over the last few years, the company has built out a multidimensional matrix of product offerings that include CRM components like SFA and customer service, but it has been careful to introduce back-end technology products as well.
Is SaaS Slipping Into the Legacy App Abyss?
July 7, 2017
Everywhere you look, organizations are shifting their software acquisition preferences and policies away from traditional, on-premises legacy applications to a new generation of on-demand SaaS solutions. Although I was an early advocate, I'm becoming concerned that many leading SaaS vendors and their enterprise customers are taking actions that significantly compromise SaaS' fundamental value.
VA Gives Thumbs Up to Commercial IT Software
June 30, 2017
A Veterans Affairs decision to pursue a new direction in processing health records has created a highly visible endorsement of the use of COTS information technology by federal agencies. President Trump cited the VA's action as an example of the administration's commitment to vastly improve federal IT management. The sheer size of the VA makes the decision to use an outside contractor noteworthy.
LogMeIn Makes Bold360 Entrance at CRM Party
June 9, 2017
LogMeIn on Thursday unveiled Bold360, a customer engagement platform that evolved from Boldchat -- the live website chat software it acquired five years ago. Bold360 has an intuitive interface that consolidates data from different systems to present a unified view of all customer interactions. Among its features are easy integration of Salesforce and Zendesk data; and omnichannel support.
Seeding the Next Generation of Consultancies
June 6, 2017
There's been a lot written recently about how artificial intelligence, machine learning and automation are going to displace millions of workers. However, these powerful new technologies already have spawned a surge in demand for a new wave of highly skilled consultants to help organizations capitalize on the added business opportunities resulting from the latest innovations.
Salesforce Offers Alternative to Old-School Partner Portals
June 1, 2017
Salesforce on Wednesday announced the Sales Cloud Lightning Partner Relationship Management app as a replacement for partner portals and electronic data interchanges that lack modern features such as built-in mobile, social analytics and AI capabilities. The PRM app has an interactive Guided Setup Wizard that lets channel managers configure, customize and deploy the app in days.
Red Hat Linux Upgrade Pushes New Security, Automation Tools
May 23, 2017
Red Hat on Tuesday announced the availability of Red Hat Enterprise Linux 7.4 beta. RHEL 7.4 includes new security and compliance features and streamlined automation, along with tools for improved systems administration. This latest upgrade comes nearly three years into the series 7 lifecycle. It continues to provide enterprises with a rich and stable foundation.
SugarCRM Trots Out Sugar 7.9 With Quotes
May 18, 2017
SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a process based on fields changing to or from specific values.
Crate.io Packs New Features, Services Into DB Upgrade
May 17, 2017
Crate.io on Tuesday announced an upgrade to its open source CrateDB, and introduced a commercial version. The database now is available as a managed service as well. CrateDB 2.0 features clustering enhancements and SQL improvements. The enterprise edition adds authentication and authorization features for enhanced security, which are not provided in the open source version.
Veeva Offers Cross-Stack Customer Insights
May 12, 2017
Veeva Systems earlier this week announced Veeva CRM MyInsights, a new cloud-based data visualization capability producing tailored insights within Veeva CRM. MyInsights lets users of tablets or other mobile devices access, analyze and visualize information in real time. It includes fixed reporting for sales and activity data and a new, customizable HTML5/JavaScript framework.
Big Accounting Deal
May 10, 2017
CFOs have a new 800-pound gorilla sitting in the corner, as if they needed another one. Actually, the really lucky ones who oversee operations in Europe and the U.S. will have two. ASC 606 and IFRS 15 are new accounting rules that describe in great detail how subscription vendors should recognize revenue beginning in December 2018, and we should all care about them.
Nutshell CTO Andy Fowler: Good CRM Tools Stay Out of the Way
May 9, 2017
"CRM was originally created for the managers and bosses to report on the pipeline, and it was sold as a value proposition to the manager," noted Nutshell CTO Andy Fowler. "What's changing now is that CRM is becoming much more about supporting the rep -- giving them the tools they need to improve their performance. It's no longer just a tool for the boss to check in on the salespeople."
Reinventing Online Marketplaces in the Cloud
May 5, 2017
In the cloud, showcasing the partner ecosystem in an online marketplace has become an imperative. Salesforce has been in the vanguard of this trend. Since its inception in 2005, the AppExchange has grown to include more than 3,000 partner solutions that augment Salesforce's growing portfolio of cloud services. AppExchange has strengthened significantly Salesforce's position in the marketplace.
Red Hat Gives JBoss AMQ a Makeover
April 28, 2017
Red Hat on Thursday announced JBoss AMQ 7, a messaging platform upgrade that enhances its overall performance and improves client availability for developers. JBoss AMQ is a lightweight, standards-based open source platform designed to enable real-time communication between applications, services, devices and the Internet of Things, based on the Apache ActiveMQ and Apache Qpid community projects.
Report: Commercial Software Riddled With Open Source Code Flaws
April 19, 2017
Black Duck Software has released its 2017 Open Source Security and Risk Analysis, detailing significant cross-industry risks related to open source vulnerabilities and license compliance challenges. Black Duck conducted audits of more than 1,071 open source applications for the study. There are widespread weaknesses in addressing open source security vulnerability risks across key industries.
CPQ: Boost Selling Performance and Accuracy
April 17, 2017
They say it can take a product idea 10 years to go from concept to mass-market appeal but that might be only an optimist's viewpoint. Some of the best ideas in CRM right now have been marinating for at least that long -- and some for much longer. Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.
Federal Agencies Turn to Software-Defined Data Storage
April 17, 2017
Federal agencies seeking to deal with huge amounts of information have begun embracing the software-defined data center, a technology tool that has come into vogue for managing and storing data. The SDDC is an offshoot of IT virtualization that uses a software-defined architecture. Agencies have been striving to save money and improve data storage and management in response to government mandates.
Kingsoft Adds Cloud Support to WPS Office
April 11, 2017
Kingsoft had announced an expansion to its WPS Office suite to include WPS Cloud. The upgrade enables users to work in a cross-platform office suite environment with added storage, file roaming and sharing capabilities. The cloud-enhanced version is available for PCs and mobile as a fully functional free release and with premium subscriptions. It runs on Linux, Windows, Mac and Android devices.
Salesforce Offers AI-Powered CRM for Financial Advisors
March 31, 2017
Salesforce this week announced Financial Services Cloud Einstein, an AI-based CRM tool for financial advisors. It gives users a holistic view of each client's household and wealth ecosystem and lets them leverage Salesforce's AI technology to seek out new business opportunities. Einstein Opportunity tracks clients' sentiments, competitor mentions, and overall engagement.
Cloud Foundry Aims to Close Cloud Skills Gap
March 29, 2017
The Cloud Foundry Foundation has announced the launch of a worldwide cloud-native developer certification initiative. The foundation created the program to fill the widening gap of trained programmers for cloud apps and services. The Linux Foundation -- which has trained and certified more developers on open source software than any organization in the world -- will provide the instruction.
Red Hat Pilots New Program to Ease Digital Transformation
March 28, 2017
Red Hat on Monday announced a new Application Platform Partner Initiative at its North America Partner Conference in Las Vegas. The goal is to provide a more robust ecosystem for companies engaging in digital transformation. The company has started conducting tests in a pilot program with a small number of solutions-oriented consulting partners in North America.
ProsperWorks Adds In-App Comms to its Google CRM Solution
March 20, 2017
ProsperWorks, which provides CRM for Google's G Suite business tools, last week announced the addition of in-app cloud communications functionality. The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions. The integration lets users make, receive and log calls without leaving the CRM solution.
Accenture and Docker Team on Container Services
March 15, 2017
Accenture and Docker on Wednesday announced an expanded global alliance and the availability of container services within the Accenture Cloud Factory. The new services provide a faster industrialized on-ramp solution for enterprises moving to the cloud. They focus on container enablement of applications and feature use of Docker Datacenter Enterprise Edition - Standard.
Linux Academy Rolls Out New Cloud-Based Training Platform
March 14, 2017
Linux Academy, an online training platform for the Linux OS and cloud computing, has announced a public beta rollout of its Cloud Assessments platform, designed to let large enterprise firms train and assess their IT workers and prospective job candidates. The academy offers training on a variety of cloud-based platforms, including Amazon Web Services, Open Stack, DevOps, Azure and others.
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