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Getting the Best Out of IT Partnerships, IBM-SAP Style May 21, 2013 
There's no shortage of partner initiatives at most annual IT vendor events, but that was especially apparent at SAP's recent Sapphire NOW conference in Orlando, Fla. In large part, it's simply the nature of the event beast. Vendors work for weeks or even months on conference-related announcements, hoping to garner the attention of energized, enthusiastic attendees.
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InsideView Provides New Insights Into Sales Leads May 17, 2013 
InsideView earlier this month debuted a new marketing offering housed on its InsideView CRM Intelligence Platform. This first iteration of InsideView for Marketing focuses on automated lead enrichment capabilities, said Marc Perramond, VP of product. It was built with an eye to enhancing a company's lead records with social, media and financial information.
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Google Takes Maps to Next Level May 16, 2013 
Google Maps, already the de facto standard for online and mobile maps, is breaking new ground with added capabilities announced on Wednesday at the Google I/O Conference in San Francisco. Maps will get 3D views, speech recognition, enhanced voice search capabilities and will leverage artificial intelligence. Google Maps for mobile is also being enhanced.
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Square Stand Lets Small Retailers Put Their iPads to Work May 15, 2013 
Square announced Tuesday it would reach out to retail outlets with its new Square Stand, an iPad dock that can handle business transactions and customer analytics. The mobile payments processing startup said small and medium-sized businesses would be able to collect customer loyalty information when they ring up sales. Square Stand replaces the cash register.
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Google Tears Down the Storage Walls May 14, 2013 
Google has consolidated the storage allowances for its various products. It will now provide 15 GB of free storage space for use across Drive, Gmail and Google+ Photos. Before, Google gave users 10 GB for Gmail and 5 GB to be used for Drive and Google+ Photos. Google is also updating its Google Drive storage page with pie charts displaying how those 15 GB are being allocated.
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CRM's Stairway to Stardom May 14, 2013 
Although the acronym "CRM" has been around for a long time, most people have no idea what it means. That's kind of a shame, because they brush up against the effects of CRM every day in their interactions with the businesses they patronize. As a result, when I say I write about CRM, I'm often asked to explain what it is. That leads me to think a lot about a practical definition of "CRM."
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Asana Positions Itself for the Enterprise May 02, 2013 
Asana on Wednesday announced Organizations, a feature that stakes its claim in the enterprise space. What is new with Organizations is its scalability; it is designed to support companies of 100 employees or more. Asana was launched by Facebook cofounder Dustin Moskovitz and Google and Facebook veteran Justin Rosenstein, and there are more than a few similarities between Asana and Facebook.
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PowerMap Lets Users Visualize the Lay of the CRM Land April 29, 2013 
PowerObjects has released PowerMap, a new add-on for Microsoft Dynamics CRM. "It is a way to create a visualization of geolocation in the database," said PowerObjects CEO Dean Jones. At its core, PowerMap does what the name suggests -- allows users to plot addresses of a group of entities on a map within Microsoft Dynamics CRM.
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Microsoft Catches Activist Investor's Eye April 22, 2013 
Activist investor ValueAct Capital has invested US$2 billion in Microsoft, according to a report on CNBC Monday morning. Wall Street immediately reacted, driving the company's share price to $31.18 from its usual perch at $30.27 per share. That is the highest level the stock has since in the last seven months.
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Kana Adds Context, Subtracts Search April 16, 2013 
Kana Software on Tuesday debuted its next generation of Kana Enterprise, a multichannel customer service application with functionality for both the agent-based desktop and self-service. Its features include case management; Web self-service; mobile chat; co-browsing; social listening, analytics and community engagement; email, campaign and white mail management; and advanced knowledge management.
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Blackbaud Gives Fundraisers New Tools, Then Gets Out of the Way April 15, 2013 
Blackbaud, a CRM vendor that specializes in the nonprofit sector, has rolled out a new release offering additional social and mobile functionality. The end goal of the various upgrades -- which range from social scoring to the ability to run on a number of different tablets -- is to allow users to be able to spend more time with donors, said Eric de Jaeger, VP of product management, enterprise CRM solutions.
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OpenStack Gives the Open Source Cloud a Lift April 09, 2013 
Since its start in the summer of 2010, the OpenStack open source cloud computing project has been the subject of a lot of hype. Today, the technology, backers and users of OpenStack are giving substance to all of that sizzle, and skepticism is giving way to service provider and enterprise use cases across the globe. OpenStack is relatively immature and still requires a high degree of technical aptitude to deploy, but its community continues to grow.
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Trusteer Ventures Into the Chinese Hackers' Den April 08, 2013 
China has a reputation as a center for international hacking, so why would a U.S. security company want to set up shop there? Before hackers launch their international escapades, they typically cut their teeth in their local markets, explained Rakesh Loonkar, president of Trusteer, which announced last week that it was opening an office in China.
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5 Things That Kill CRM ROI Dead April 05, 2013 
Back in the old days -- like around 2003 -- the rate of what was termed "CRM failure" was unacceptably high. You often heard it bandied about that 70 percent of implementations were failures. That was an estimate -- companies were not coming forward to confess their CRM disasters, so building a scientific sample was impossible. Still, the number reflected the general dissatisfaction.
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Colosa Builds Better BPM Into SugarCRM April 04, 2013 
SugarCRM and Colosa are getting set to debut a new Sugar module based on a visual tool that lets users design business process workflows inside SugarCRM. They'll be able to control the way tasks get routed; track how long it takes to complete; and control which screens get displayed and their order. The module, ProcessMaker SugarCRM Edition, contains a full BMPN 2.0 designer and engine.
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Marketo Winds Up for Risky IPO April 03, 2013 
Marketing automation company Marketo filed paperwork with the SEC on Tuesday to launch an initial public offering valued at $75 million. The company has not yet proposed a stock price. It does say in the filing that it is considered an "emerging growth company," and it plans to list on Nasdaq under the symbol "MKTO." The most telling portion of the filing was the company's description of risks.
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Twitter Hands Devs Some New Playing Cards April 03, 2013 
Twitter announced updates to its Cards feature for developers Tuesday. The enhancements enable greater integration of media and apps, and target mobile users of the social network, but the overall goal is to allow developers to stuff more content in and around a typical tweet while maintaining the 140-character tweet limit for texts.
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No Clear Reason for Windows 8's Failure to Thrive April 02, 2013 
Windows 7 is the most popular desktop operating system, with 44.73 percent market share, according to Net Applications' March report. Windows 8 is not even a close second -- old standby Windows XP is. Though Microsoft released Windows 8 with great fanfare last October, it hasn't developed much traction so far. In fact, it trails behind Vista -- an OS not known for its legions of loyal fans.
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Snagit's a Slick Screen Grabber April 02, 2013 
For many Mac users, screen grabbing tools provided by OS X are adequate for their needs.
If you need to snatch a full screen, shift + command + 3 will suffice. If you want to carve out a section of your display, there's shift + command + 4. However, some Mac jockeys need to go beyond those simple grabbing techniques. For those users, there's Snagit 2.
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Grabbing the Mobile App Brass Ring March 30, 2013 
By the end of 2012, 60 percent of U.S. broadband households owned at least one app-enabled consumer electronic device. With connected device ownership at mainstream levels, there is a solid foundation for app development and rapid growth in app economies. Of the primary devices used to access apps, smartphones have the highest penetration rates.
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