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The Intangibles: 5 Things That Aren't on the CRM Data Sheets
November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too.
Vendors Sow Seeds for Next Big Federal IT Thing: Convergence
November 19, 2014
Information technology vendors have spotted the next big thing for serving the U.S. government market. The only questions are 1) whether federal agencies themselves have seen the same thing; and 2) if so, whether they are prepared to jump into yet another new procurement process. What the vendors have in mind is akin to the turnkey process used in the construction industry.
IBM Begins New Email Chapter With Intelligent Verse
November 19, 2014
IBM on Tuesday introduced Verse, its entry into the reinventing email derby. Verse, which will be available in both an enterprise and freemium edition, integrates the many ways people communicate with each other every day -- email, meetings, calendars, file sharing, instant messaging, social media, video chats and more -- into a single collaboration environment.
When Microsoft Went A-Courting
November 17, 2014
FOSS fans perhaps may be excused if they've felt a bit confused over the past few days. Dizziness, headaches and vertigo also have been common. What strange new ailment is this, you might ask? Well, it's no ailment -- but that doesn't mean it's any simpler to remedy. The cause is none other than the news that Microsoft is open sourcing .Net and also expanding it to run on Linux and Mac OS.
SBA Proposal Could Change Landscape for IT Resellers
November 17, 2014
Doing business with the U.S. government is always a challenge. In addition to uncertain budgets, political infighting, and the seemingly endless procurement terms of the Federal Acquisition Regulations, there are many other special provisions that come into play in government contracting. One of them is the small business set-aside policy designed to ensure that smaller companies can participate.
Charting the Course for the Channel in the Cloud
November 14, 2014
While most people view Salesforce.com's annual Dreamforce event as the largest user conference in the cloud industry, it is also the biggest gathering of cloud companies and their growing assortment of business partners. In many ways, Dreamforce is the best demonstration that the channel isn't dead and actually is prospering in the cloud. This year's Dreamforce was preceded by a Partner Summit.
Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
November 13, 2014
Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. Lightning Connect, which is available immediately, is an integration tool that moves data in real time from back-end legacy systems to the Salesforce.com mobile offering. Its purpose is to make the data migration easy for users.
The US Government's Tenuous Relationship With Open Source
November 12, 2014
The amount of open source software used by the U.S. government might be one of the biggest secrets in Washington. Not even purveyors of FOSS, as in free and open source software, know the extent of federal agency adoption of nonproprietary software. Some in the Beltway Loop contend that open source is very prevalent. Others suggest that it's avoided because its code is exposed for anyone to see.
Kana Burnishes Omnichannel Customer Engagement Tools
November 11, 2014
Kana has announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by Verint. Kana Enterprise Customer Engagement Optimization platform has been available since Oct. 31. At its core, the platform is the same, said Director of Product Marketing Kana Kelly Koelliker. It provides tools to facilitate customer engagement across multiple channels.
5 Promises CRM Can't Keep
November 10, 2014
Don't get me wrong -- I think very highly of CRM. I've been making a living writing about it for almost a decade, and I would highly recommend it to anyone. Still, covering CRM is a little bit like writing an honest biography of a complex person. Yes, there were moments when your subject achieved great things and was covered in glory, but there were also times when he didn't behave so well.
Dropbox, Microsoft Gang Up on Google
November 04, 2014
Microsoft on Tuesday announced a strategic partnership with Dropbox -- only eight days after announcing unlimited cloud storage for Office 365 subscribers in a move widely seen as a frontal attack on Dropbox and Google. The companies will integrate their services forphones, tablets and the Internet, so that users can access and collaborate on Office files either from Dropbox or Microsoft Office.
Mobile Database Management's Coming of Age
October 28, 2014
The push is on for mobile database management tools built from the ground up to run directly inside phones, tablets and wearables. These mobile database solutions are being designed to do what heavyweight open source solutions like SQLite, Cord Data, MySQL and PostgreSQL were not designed to do. Some 4.55 billion people worldwide are using mobile phones this year.
Tact Premium Goes With the Flow
October 27, 2014
Tactile has debuted Tact Premium, a paid version of its Tact for Salesforce CRM mobile app, that offers ramped-up functionality. Tactile showed it off earlier this month during Salesforce.com's annual Dreamforce show. "The biggest challenge with CRM systems is that they do not follow how a typical sales person goes through his or her day. We have solved that problem," claimed CEO Chuck Ganapathi.
Most Everything's Coming Up Roses for Microsoft
October 27, 2014
Microsoft last week announced better-than-expected Q1 2015 earnings, giving pause to its critics. Granted, net income registered a year-over-year drop. However, revenue totaled $23.2 billion, compared to the previous year's $18.53 billion. Bear in mind the results include $1.14 billion in costs related to Microsoft's restructuring plan and the ongoing integration of Nokia's mobile business.
CRM Selection: Getting Requirements to Reflect Reality
October 24, 2014
Perhaps the most important thing you can do before buying business software is to understand what you really want. Software is different from buying a car -- a physical thing you can inspect and whose operation you understand. It's different from buying a commodity, whose characteristics are already clear and there's little variation from purchase to purchase.
Feds Loosening Purse Strings for Cloud Deployments
October 21, 2014
Federal investment in cloud technology is picking up steam and should increase sharply in the next several years -- but that doesn't mean that government agencies suddenly have found that cloud migration will be either quick or simple. Federal cloud spending will jump from slightly more than $3 billion in fiscal 2014 to $9.9 billion in fiscal 2018, according to IDC Government Insights.
Aviso Helps Sales Managers ID the Real Deals
October 20, 2014
Aviso has launched its first product, Aviso Insights. It is a sales forecasting analytics tool that uses machine learning and portfolio management frameworks to help sales managers answer a fundamental question: What deals can I expect to close this quarter? The application has a mix of features that allow a manager to forecast, analyze and prioritize leads in the pipeline.
Top 5 Ways to Make Money With Software
October 20, 2014
While app developers generally aim to make money off their creations, this goal is often relegated to second-tier status by programmers who but the product first and foremost, as they should. Therefore, in order to minimize the time needed to devote to a monetization strategy, developers generally choose one of the following tried-and-true methods.
Report: Open Source Needs to Get With the Security Program
October 15, 2014
Open source developers apparently don't adhere to best practices such as using static analysis and conducting regular security audits, found Coverity's Spotlight report, released Wednesday. The Coverity Scan service, which is available at no charge to open source projects, helped devs find and fix about 50,000 quality and security defects in code last year.
Federal Agencies Push Cloud Migration Boulder Uphill
October 15, 2014
Migration to cloud technologies is a challenging task for federal agencies -- even though they have increasingly high hopes for greater adoption of cloud platforms. Information technology managers at federal agencies are seeking to double the utilization of cloud technology for IT infrastructure, software and applications, and platform or middleware purposes.
Salesforce.com Unleashes Cloud Analytics Tidal Wave
October 14, 2014
Salesforce.com CEO Marc Benioff last month tweeted about the tentative agenda for this week's Dreamforce, and caused a tizzy revealing a keynote session entitled "Analytics Cloud." Although the company immediately denied that it was planning to unveil such a thing or that Benioff intentionally spilled the beans, Salesforce.com did indeed launch its analytics cloud, called "Wave."
Ephemeral Apps May Have a Place in the Enterprise
October 13, 2014
One of the hardest-to-decipher trends of the Internet and app world today is what's known as "ephemeral software." Epitomized by popular apps like Snapchat, Frankly and Confide, ephemeral programs revolve around bite-sized, self-destructing user interactions. Since its inception, ephemeral software has baffled many industries, with marketers struggling to develop cohesive campaigns.
OOW2014
October 08, 2014
If Oracle didn't build another product for a while, it would be OK. In fact, no one might notice. If the recent OpenWorld 2014 is any indication, there are enough to go around. From an overflowing hardware stash to its Java middleware, apps, and various cloud, SaaS, hosting and infrastructure options, the company looks like a python that just devoured a pig -- I say this with love.
Evernote Aims to Bring All the Loose Bits Together
October 03, 2014
Evernote CEO Phil Libin on Thursday announced major expansions of the company's note-taking application. The new features are designed to build Evernote's business presence and keep users connected to its services. Some of the best business-oriented and social media features will roll out as premium buy-ins. Other product tweaks will give users more efficient note-taking and organizational tools.

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