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Xactly: From Transaction to Process
May 20, 2015
It is subtle, but in the spring conferences I see a pattern emerging around the importance of process. Admittedly, my analysis in this case is less than scientific, and I have no statistics to support my idea, but I my instinct says a trend toward process is beginning. Two conferences that support my contention include Xactly and Zuora, both of which are taking place this week in San Francisco.
Redesigning Products and Services for the Internet of Things
May 15, 2015
Nearly everyone agrees the Internet of Things will create unprecedented business opportunities that will dramatically change the way almost every industry operates. There is also universal agreement that the IoT will force organizations to rethink the fundamental nature of their products and services. One company that has become a leader in the rapidly evolving IoT market is PTC.
EMC's ViPR Slithers Into Open Source
May 6, 2015
EMC on Wednesday announced it will release its commercial ViPR software storage controller technology as an open source project called "CoprHD." The ViPR software controller puts the control functionality and the data services into separate operational planes, allowing different data services to be layered onto a set of storage hardware products and cloud storage.
Microsoft Fires Up Its Business Engines
May 5, 2015
Microsoft on Monday announced a slew of products and services for IT professionals at its first Ignite conference, being held in Chicago through Friday. Among them were the Microsoft Azure Stack, its next-generation hybrid cloud, and Windows Update for Business, a new management option for Windows 10 that will keep devices up to date with the latest security updates and Windows features.
VMware Draws on Open Source to Manage Cloud Micro Services
April 28, 2015
VMware last week released details about two new open source projects -- Project Lightwave and Project Photon -- that aim to bridge the divide between the company's virtualization software and other vendors' containers. Both projects integrate into VMware's unified platform for the hybrid cloud, allowing the company to create a consistent environment for cloud-native and traditional applications.
Quosal Lets Salespeople Add Video Spiels to Quotes
March 20, 2015
Quosal has announced a new feature that lets salespeople record a personal explanatory video to go with their quotes and proposals. Videos can be posted directly to Quosal's proprietary Order Porter purchasing experience for clients. "If the video can take the load off of having to read all of a proposal -- or, more likely, explain some gray areas -- then great," said analyst Denis Pombriant.
RHEL 7 Atomic Host Bolsters Container Security
March 9, 2015
Red Hat last week made Red Hat Enterprise Linux 7 Atomic Host generally available, following a four-month live beta test. "The beta release was very successful," said Lars Herrmann, senior director of product strategy at Red Hat. Feedback from customers and partners "helped us refine several features and tools" for the GA version. Atomic Host is a lean OS designed to run Docker containers.
Just Showing Up Won't Capture Federal Cloud Business
March 3, 2015
The observation that "80 percent of life is just showing up," generally attributed to comedian Woody Allen, has morphed into the admonition that "80 percent of success is just showing up." However, it appears that vendors who just show up with a generalized approach to marketing cloud technology to federal government agencies likely won't attract much business.
Amazon WorkMail Lifts Back-End Email Burden From IT's Shoulders
January 30, 2015
Amazon is making a play for the enterprise email market. Offered by Amazon Web Services, WorkMail targets companies that want to move their on-premises email services to the cloud. WorkMail reduces complexity and cost. With all mail infrastructure relocated to Amazon's cloud, a company no longer need be concerned with buying hardware, installing patches, and installing mail backup systems.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Engage.cx Makes Customers an Offer They Can't Lose
January 27, 2015
Engage.cx just secured $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operationr, no matter which channel is used. Other vendors claim they can do this, but Engage.cx is taking a novel approach.
The Brave New World of Windows 10
January 23, 2015
Microsoft on Wednesday unveiled a slew of new features and capabilities coming in Windows 10: the convergence of the desktop and mobile; the advent of the killer universal app; more power and features for personal digital assistant Cortana, which will be on mobile as well as desktops and laptops; improvements to maps; a new browser; a strong emphasis on gaming; and holographic computing.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
What SMB CRM Shoppers Want
January 19, 2015
CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice reported last month. That's up from 7 percent in 2013.
Docker Security Questioned
January 15, 2015
Security questions recently have been raised about Docker, a promising technology for running applications in the cloud. Docker is an open source initiative that allows applications to be run in containers for flexibility and mobility only dreamt of in the past. "Since the 70s, programmers have been talking about reusable code and the ability to migrate applications," noted IDC analyst Al Gillen.
SCOTUS Seeks DoJ Input on Google-Oracle Java Dispute
January 13, 2015
The Supreme Court of the United States on Monday invited the Obama administration to weigh in on whether it should hear arguments in the ongoing dispute between Google and Oracle over Java copyrights. U.S. Solicitor General Donald Verrilli, Jr. "is invited to file a brief in this case expressing the views of the United States," reads the SCOTUS memo.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.
The Long Slog to Level the Document Playing Field
January 6, 2015
Free open source office suites to read, write, convert or replace the industry-standard Microsoft Office document formats are in ample supply. Yet their use in business and government, especially in the U.S., lags far behind proprietary products. The Document Foundation, creator of the LibreOffice variant of the free OpenOffice suite, recently joined the Open Source Business Alliance.
Skype Begins Dismantling the Language Barrier
December 16, 2014
Microsoft on Monday announced the first phase of its Skype Translator preview program, which initially will facilitate conversations between English and Spanish speakers. It will convert spoken words both ways. It also will translate instant messages in 40 languages. Translations occur in near-real time. Participants must run Windows 8.1 or Windows 10 Technical Preview on a desktop or tablet.
Have Intel and Microsoft Discovered the Fountain of Corporate Youth?
December 15, 2014
This has been an interesting quarter. After Andy Grove left, Intel often seemed to struggle with its place in the world and seemed at odds with the computing OEMs. Now, though, it seems more and more like it did when it was 20 years younger. It's not alone, either. Microsoft, which seemed to have forgotten why there were OEMs, suddenly is acting much more like the firm we knew in the early 90s.
Whoa, Maybe Apple Really Is Serious About Enterprise IT
December 12, 2014
Apple and IBM have delivered the first batch of enterprise-class apps for iOS, rolling out 10 apps that cover key industry verticals like banking and finance, travel and transportation, retail, insurance, telco and government. The companies have pledged to deliver more than 100 such apps. The apps are the first proof point in the "unprecedented" partnership.
2015: The IoT, Big Data and Cloud Come Together
December 12, 2014
Since December 'tis the season when industry prognosticators provide their predictions for the year to come, I'll offer my ideas about how three major tech forces -- cloud computing, big data the Internet of Things -- will converge in 2015, and four ways organizations can capitalize on this convergence. The various ways in which they will interact truly will be transformational.
The Intangibles: 5 Things That Aren't on the CRM Data Sheets
November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too.
Vendors Sow Seeds for Next Big Federal IT Thing: Convergence
November 19, 2014
Information technology vendors have spotted the next big thing for serving the U.S. government market. The only questions are 1) whether federal agencies themselves have seen the same thing; and 2) if so, whether they are prepared to jump into yet another new procurement process. What the vendors have in mind is akin to the turnkey process used in the construction industry.

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Does technology create more jobs than it destroys?
Yes - The jobs new technologies create outnumber those lost due to machines replacing humans.
No- Companies fixated on cost-cutting are building workforces of robots and computers instead of people.
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