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Quosal Lets Salespeople Add Video Spiels to Quotes
March 20, 2015
Quosal has announced a new feature that lets salespeople record a personal explanatory video to go with their quotes and proposals. Videos can be posted directly to Quosal's proprietary Order Porter purchasing experience for clients. "If the video can take the load off of having to read all of a proposal -- or, more likely, explain some gray areas -- then great," said analyst Denis Pombriant.
RHEL 7 Atomic Host Bolsters Container Security
March 9, 2015
Red Hat last week made Red Hat Enterprise Linux 7 Atomic Host generally available, following a four-month live beta test. "The beta release was very successful," said Lars Herrmann, senior director of product strategy at Red Hat. Feedback from customers and partners "helped us refine several features and tools" for the GA version. Atomic Host is a lean OS designed to run Docker containers.
Just Showing Up Won't Capture Federal Cloud Business
March 3, 2015
The observation that "80 percent of life is just showing up," generally attributed to comedian Woody Allen, has morphed into the admonition that "80 percent of success is just showing up." However, it appears that vendors who just show up with a generalized approach to marketing cloud technology to federal government agencies likely won't attract much business.
Amazon WorkMail Lifts Back-End Email Burden From IT's Shoulders
January 30, 2015
Amazon is making a play for the enterprise email market. Offered by Amazon Web Services, WorkMail targets companies that want to move their on-premises email services to the cloud. WorkMail reduces complexity and cost. With all mail infrastructure relocated to Amazon's cloud, a company no longer need be concerned with buying hardware, installing patches, and installing mail backup systems.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Engage.cx Makes Customers an Offer They Can't Lose
January 27, 2015
Engage.cx just secured $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operationr, no matter which channel is used. Other vendors claim they can do this, but Engage.cx is taking a novel approach.
The Brave New World of Windows 10
January 23, 2015
Microsoft on Wednesday unveiled a slew of new features and capabilities coming in Windows 10: the convergence of the desktop and mobile; the advent of the killer universal app; more power and features for personal digital assistant Cortana, which will be on mobile as well as desktops and laptops; improvements to maps; a new browser; a strong emphasis on gaming; and holographic computing.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
What SMB CRM Shoppers Want
January 19, 2015
CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice reported last month. That's up from 7 percent in 2013.
Docker Security Questioned
January 15, 2015
Security questions recently have been raised about Docker, a promising technology for running applications in the cloud. Docker is an open source initiative that allows applications to be run in containers for flexibility and mobility only dreamt of in the past. "Since the 70s, programmers have been talking about reusable code and the ability to migrate applications," noted IDC analyst Al Gillen.
SCOTUS Seeks DoJ Input on Google-Oracle Java Dispute
January 13, 2015
The Supreme Court of the United States on Monday invited the Obama administration to weigh in on whether it should hear arguments in the ongoing dispute between Google and Oracle over Java copyrights. U.S. Solicitor General Donald Verrilli, Jr. "is invited to file a brief in this case expressing the views of the United States," reads the SCOTUS memo.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.
The Long Slog to Level the Document Playing Field
January 6, 2015
Free open source office suites to read, write, convert or replace the industry-standard Microsoft Office document formats are in ample supply. Yet their use in business and government, especially in the U.S., lags far behind proprietary products. The Document Foundation, creator of the LibreOffice variant of the free OpenOffice suite, recently joined the Open Source Business Alliance.
Skype Begins Dismantling the Language Barrier
December 16, 2014
Microsoft on Monday announced the first phase of its Skype Translator preview program, which initially will facilitate conversations between English and Spanish speakers. It will convert spoken words both ways. It also will translate instant messages in 40 languages. Translations occur in near-real time. Participants must run Windows 8.1 or Windows 10 Technical Preview on a desktop or tablet.
Have Intel and Microsoft Discovered the Fountain of Corporate Youth?
December 15, 2014
This has been an interesting quarter. After Andy Grove left, Intel often seemed to struggle with its place in the world and seemed at odds with the computing OEMs. Now, though, it seems more and more like it did when it was 20 years younger. It's not alone, either. Microsoft, which seemed to have forgotten why there were OEMs, suddenly is acting much more like the firm we knew in the early 90s.
Whoa, Maybe Apple Really Is Serious About Enterprise IT
December 12, 2014
Apple and IBM have delivered the first batch of enterprise-class apps for iOS, rolling out 10 apps that cover key industry verticals like banking and finance, travel and transportation, retail, insurance, telco and government. The companies have pledged to deliver more than 100 such apps. The apps are the first proof point in the "unprecedented" partnership.
2015: The IoT, Big Data and Cloud Come Together
December 12, 2014
Since December 'tis the season when industry prognosticators provide their predictions for the year to come, I'll offer my ideas about how three major tech forces -- cloud computing, big data the Internet of Things -- will converge in 2015, and four ways organizations can capitalize on this convergence. The various ways in which they will interact truly will be transformational.
The Intangibles: 5 Things That Aren't on the CRM Data Sheets
November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too.
Vendors Sow Seeds for Next Big Federal IT Thing: Convergence
November 19, 2014
Information technology vendors have spotted the next big thing for serving the U.S. government market. The only questions are 1) whether federal agencies themselves have seen the same thing; and 2) if so, whether they are prepared to jump into yet another new procurement process. What the vendors have in mind is akin to the turnkey process used in the construction industry.
IBM Begins New Email Chapter With Intelligent Verse
November 19, 2014
IBM on Tuesday introduced Verse, its entry into the reinventing email derby. Verse, which will be available in both an enterprise and freemium edition, integrates the many ways people communicate with each other every day -- email, meetings, calendars, file sharing, instant messaging, social media, video chats and more -- into a single collaboration environment.
When Microsoft Went A-Courting
November 17, 2014
FOSS fans perhaps may be excused if they've felt a bit confused over the past few days. Dizziness, headaches and vertigo also have been common. What strange new ailment is this, you might ask? Well, it's no ailment -- but that doesn't mean it's any simpler to remedy. The cause is none other than the news that Microsoft is open sourcing .Net and also expanding it to run on Linux and Mac OS.
SBA Proposal Could Change Landscape for IT Resellers
November 17, 2014
Doing business with the U.S. government is always a challenge. In addition to uncertain budgets, political infighting, and the seemingly endless procurement terms of the Federal Acquisition Regulations, there are many other special provisions that come into play in government contracting. One of them is the small business set-aside policy designed to ensure that smaller companies can participate.
Charting the Course for the Channel in the Cloud
November 14, 2014
While most people view Salesforce.com's annual Dreamforce event as the largest user conference in the cloud industry, it is also the biggest gathering of cloud companies and their growing assortment of business partners. In many ways, Dreamforce is the best demonstration that the channel isn't dead and actually is prospering in the cloud. This year's Dreamforce was preceded by a Partner Summit.
Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
November 13, 2014
Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. Lightning Connect, which is available immediately, is an integration tool that moves data in real time from back-end legacy systems to the Salesforce.com mobile offering. Its purpose is to make the data migration easy for users.

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Is native advertising good for journalism?
Yes -- It's a reasonable source of additional revenue for media outlets to support their traditional editorial efforts.
Yes -- Paid-for articles can contain useful information, but readers might bypass them if they look too much like ads.
Maybe -- But only if it's clearly labeled as paid-for content.
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No -- Native advertising is confusing and devious, and it threatens the fabric of traditional journalism.
I Don't Know -- I don't understand what native advertising is.