Monday - May 5, 2008
"Too much information is a dangerous thing" -- how often have we all heard that expression? Maybe it should be "too much inaccurate information is a catastrophic thing." Never has so much data been collected and stored within organizations. Smart organizations want to make use of this data, not only to keep the organization going, but also to gain competitive advantage, or make a better, more efficient and effective workplace. Business leaders agree that business intelligence and analytics, based upon accurate information, are key components in achieving this.
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Friday - May 2, 2008
SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture.
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Monday - April 28, 2008
Combining in-memory data management, visual analytics, social networking and rich Internet applications, Software as a Service and open source software development, companies such as Advizor Solutions, Fractal Edge, Greenplum, LucidEra and others are filling what was an open niche in the BI marketplace, Gartner's BI research team has found.
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Monday - April 21, 2008
In a year of consolidation in a hot business intelligence marketplace, IBM, Microsoft, Oracle and SAP secured leading positions in 2007. This has cleared the way for a new generation of BI specialists to emerge and take root. "We like to compare the massive consolidation we saw in 2007 to a forest clearing. As the older, taller trees are chopped down, it enables the newer growth to flourish," said Ken Rudin, CEO of LucidEra.
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Thursday - April 17, 2008
A firestorm of fury has erupted over behavioral tracking -- the tracking of consumers online by marketing companies and advertisers to serve them up with targeted advertisements when they're on the Web. Both consumer organizations and trade and industry groups have responded to the Federal Trade Commission's call for comments on its proposal to control behavioral tracking.
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Monday - April 7, 2008
Secure Web gateway products vendor Finjan unveiled version 9.0 of its Vital Security Web appliance on Monday at the RSA Security Conference. This includes a new active real-time inspection technology that checks both inbound and outbound Web traffic and SSL traffic for malicious content to provide enterprises real-time information on system performance and security risk levels.
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Thursday - April 3, 2008
In recent years, First Call Resolution has emerged as a critical element for contact centers looking to become more customer centric. The FCR metric focuses on how well a contact center handles customer requests the first time, and most organizations agree that it is the only true metric that delivers a clear measurement of their effectiveness and customer satisfaction level.
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Thursday - March 27, 2008
YouTube, which Google purchased in 2006 for $1.65 billion, on Thursday launched a new analytics service, YouTube Insight. The service includes free software that provides statistical breakdowns of who is watching a particular video, as well as when and where they're viewing the material.
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Tuesday - March 25, 2008
A call center, some PowerPoint slides, a few new computers and regular meetings. It doesn't sound like much, but the administration under Philadelphia Mayor Michael Nutter is convinced it can reinvent city government with those simple tools and a new management method called "PhillyStat."
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Thursday - March 20, 2008
Retailers in Japan and South Korea have been using image capture technology for several years now, and with the growing base of smartphones, companies in the U.S. are rolling out a wide range of new mobile applications, including some that use interactive digital symbols captured in photos to provide customers with product information, prices and incentives on the spot.
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Sunday - March 16, 2008
Even as ads on cell phones become more common, advertisers are holding off on a full-blown embrace of the tiny screen as a marketing tool. There's no denying cell phone users are seeing more ads. A Mar. 4 study by Nielsen found that 58 million U.S. wireless subscribers had viewed an ad on their cell phones in the past month.
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