OpManager: A single console to manage your complete IT infrastructure. Click here for a 30-day free trial.
Welcome Guest | Sign In
ECommerceTimes.com
'The Practice of Cloud System Administration' Brings Network Management Down to Earth
November 25, 2014
The Practice of Cloud System Administration, Volume 2 is a look into IT gone bad in some companies, and how doing it right can salvage enterprise use of cloud computing. The authors make 11 statements about computers and their networks on the first page of the book's preface. They ask which statements are true. You most likely will get numerous wrong answers.
Salesforce Adds App Hub to Centralize Customer Service on Desk.com
November 25, 2014
Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp, Olark, Shopify, Twilio, Five9, NewVoiceMedia, OneReach, RingCentral and TalkDesk.
BitTorrent Sync Goes Pro
November 20, 2014
BitTorrent on Wednesday announced new plans for its Sync service, including a premium subscription option, along with other new paid products. Sync, which was released in beta in July, is billed as a cloud-free file-sharing solution. Currently in version 1.4, Sync soon will graduate to version 2.0, with both an improved free version and a Pro version offered by subscription for $39.99 per year.
SBA Proposal Could Change Landscape for IT Resellers
November 17, 2014
Doing business with the U.S. government is always a challenge. In addition to uncertain budgets, political infighting, and the seemingly endless procurement terms of the Federal Acquisition Regulations, there are many other special provisions that come into play in government contracting. One of them is the small business set-aside policy designed to ensure that smaller companies can participate.
Charting the Course for the Channel in the Cloud
November 14, 2014
While most people view Salesforce.com's annual Dreamforce event as the largest user conference in the cloud industry, it is also the biggest gathering of cloud companies and their growing assortment of business partners. In many ways, Dreamforce is the best demonstration that the channel isn't dead and actually is prospering in the cloud. This year's Dreamforce was preceded by a Partner Summit.
HP May Sprout New Manufacturing Techniques
October 29, 2014
HP has introduced its Blended Reality ecosystem: HP Multi Jet Fusion, an advanced 3D printer; and Sprout by HP -- a combination scanner, depth sensor, high-res camera and projector that provides 3D images of items and enables real-time remote collaboration. The ecosystem might revolutionize manufacturing, sharply reducing the design-to-prototype cycle and making it easy to customize products.
Toll Fraud Can Take a Big Toll on SMBs
October 22, 2014
Toll fraud -- the hijacking of a phone system to dial out to premium numbers in distant countries at several dollars a minute -- costs companies more than $4.7 billion a year, up nearly $1 billion from 2011. Major carriers, such as the companies that make up the CFCA, have sophisticated fraud systems in place to catch hackers, and they can afford to credit customers for fraudulent charges.
Highfive Offers Easy, Breezy Videoconferencing Handoffs
October 08, 2014
Highfive on Tuesday released a product priced to put high-quality videoconferencing in any room in any company. The product, also named "Highfive," is a $799 device that connects to a TV and the Internet and can create video conferences in HD with high-fidelity sound. What separates Highfive from other videoconferencing products is the seamless way it integrates mobile devices with conferences.
Leveling the Monetization Playing Field on the Internet of Things
September 29, 2014
The Internet of Things is expected to be a $7 trillion market in six years. However, many small to medium-sized IT firms that do not have the capital to acquire the Nests of the world are left to wonder how they can benefit from this lucrative trend. SMBs with little or no IT in-house support can monetize this new market without reinventing the wheel.
PredictionIO's Simon Chan on Machine Learning by Devs for Devs
September 16, 2014
PredictionIO is building the MySQL of prediction. The young company recently released version 0.7.3 of its open source machine-learning server. Unlike typical prediction algorithms and open source libraries, PredictionIO is based on making machine learning more available. Cofounder Simon Chan sees a gaping hole in open source tools to connect database programmers and software developers.
The Fortune 500 Crowdfunding Conundrum
September 11, 2014
Marvell recently launched its Kinoma Create construction kit for consumer electronics on Indiegogo. Should a $6.5 billion company turn to crowdfunding to raise money? Are large companies drying up a source of funding that otherwise would be available to startups? Is that morally reprehensible? "Ethics is a personal set of standards and beliefs," noted marketing prof Larry Chiagouris.
Monetizing the IoT From A to Z
September 10, 2014
There is no question that one of the hottest topics in the tech industry is the rapidly evolving world of the Internet of Things. The seemingly infinite variety of use cases for capturing data from a widening array of connected devices and objects is inspiring the imaginations of corporate decision makers and fueling a new wave of innovation among established and emerging players.
Infor Aims to Fill a Gap With Saleslogix
August 15, 2014
Infor, a provider of business application software and cloud services, has agreed to acquire Saleslogix, a CRM application that is currently owned by Swiftpage. The transaction is expected to close in the coming weeks. Financial details were not disclosed. For Swiftpage, the reason for the sale is straightforward: It allows it to focus on ACT!, a less-complex CRM application.
Amazon Flows Into Mobile Payments Territory
August 13, 2014
Amazon has introduced Amazon Local Register to the mobile payment market, taking on such companies as Square and Paypal Here. The product is a combination of a secure card reader, which sells for $10, and a free mobile app. Together, they offer a platform that allows businesses to accept credit and debit card payments using smartphones or tablets. The product comes with customer support.
Desk.com Support: Video Is the New Manual
August 11, 2014
Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is also analytics support that allows companies to assess which videos are working well.
Joining Forces to Harness the Internet of Things
August 08, 2014
A rising tide of interest has sparked a series of competitive moves among the widening array of software and technology providers vying for a share of the rapidly expanding IoT market. As with previous major IT industry trends, the enormous promise of the IoT has driven a growing number of large and small players to rebrand and reposition their product and service offerings.
Secure Sites to Get the Google Bump
August 07, 2014
Google on Wednesday announced that it has begun factoring websites' use of HTTPS into its search rankings, resulting in more favorable results for those that use the security-minded protocol. Use of the protocol still is considered just a minor factor, though, affecting fewer than 1 percent of global queries and carrying less weight than high-quality content.
Google Hangouts Get Down to Business
August 01, 2014
Google has unveiled a handful of new features for Google Apps for Business designed to attract more enterprise customers. Google Hangouts, its video chat service, will be further integrated into Google's enterprise suite, entitling Google Apps for Business customers to 24/7 phone support and 99.9 percent guaranteed uptime, the same support level they get with Google Drive and business Gmail.
6 Ways to Hone Your Lead-Scoring Skills
July 25, 2014
Your company has a CRM system that employees love and use regularly, and marketing automation tools to help streamline and automate all of your online marketing activities. That's a great start, but did you know that most marketing qualified leads -- perhaps more than 94 percent -- don't convert to paid customers? That doesn't mean your sales and marketing information systems aren't working.
Path Adds Another Avenue for Mobile Gabfest
June 23, 2014
Path has hived off its mobile-only messaging service as a standalone app named "Talk," it announced Friday. It also ended limits on the number of friends users can communicate with, and announced its purchase of place messaging pioneer TalkTo as it sets itself for growth. The Talk app has a new feature, Ambient Status, that shows users' current status at a glance.
Hiring Linux to Run Your Small Business
May 15, 2014
Individuals and businesses migrate to Linux for a variety of reasons. Disgust with Microsoft or Apple regimentation and software limitations are but two of them. For some, the greater flexibility that comes from open source software, as well as better cost and productivity controls, are the driving factors for a move to the Linux OS. The benefits vary depending on the use case.
Facebook Seeks Better Fit With Small Biz
May 07, 2014
Small businesses have been an elusive market for sellers of online advertising. That's because the value proposition of those ads is a tough sell. Facebook hopes to reduce some of the resistance in the small business community to advertising online with a series of summer boot camps, dubbed "Facebook Fit," that combine business advice with a soft sell for Net marketing.
Small Biz CRM Secrets Any Business Can Use
April 10, 2014
The rise of Internet commerce sounded a death knell for small businesses. Large e-tailers could wield massive buying power, had less overhead than brick-and-mortar stores, and could appeal to customers in new ways. They could collect customer data in the course of doing business, and turn around and use that data to better market to their customers. How could a small retailer compete?
Federal Agencies Knee-Deep in Mobile Devices
March 05, 2014
U.S. government agencies are moving briskly into the mobile era, spurred by the fast pace of technological change. The scope of the federal mobile market is broad-based, and to some degree depends upon what is meant by such terms as "wireless," "mobility" and "digital." The parameters of that market are coming into focus, with federal agencies recently having created a track record of procurement.

See More Articles in SMB Section >>
Facebook Twitter LinkedIn Google+ RSS