Four E-Commerce Tips for Retailers on How to Help Prevent Shopping Cart Abandonment
Welcome Guest | Sign In
ECommerceTimes.com
Apple vs. Microsoft: Remixing the Magic
October 31, 2016
What I think is funny in this market is that most people can look at two companies, see the difference in their performance, and not learn the fundamental lesson. The core magic is this: having someone who is running the company who both understands the technology and understands either the customer's current needs -- or how to manipulate customers to need what you make.
Should Salesforce Buy NetSuite?
October 29, 2016
The recently released spreadsheet hacked from Salesforce board member Colin Powell's email names multiple companies that Salesforce was at least considering acquiring. In the aftermath of the initial reports, it's worth noticing that there were at least two enterprise resource planning/back office companies on the list: Workday and NetSuite. There are plenty of reasons to dismiss acquisition talk.
The End of Marketing
October 27, 2016
This is going to be political but you won't be able to tell which side I'm on. You might ask, why on Earth would I get involved even tangentially in politics right now? The simple answer is that it impacts CRM and I have a viewpoint -- but as I say, I'm not picking or revealing a side. I've been doing research in business agility lately -- a fascinating area that soon will impact CRM.
Batterygate Will Kill Samsung's Holiday Shopping Season
October 25, 2016
When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. Samsung now is going through one of the most painful times any company ever has endured. Its brand is severely damaged.
Why Large Companies Can't Innovate
October 24, 2016
One of the things that has made Dell World very different is that at the end, one or more controversial speakers take the stage and provide an incredible amount of insight for the folks who haven't left early. All three of the last three speeches were fascinating, but it wasn't until I wove them together that it became clear to me why innovation seems to evaporate the larger a company becomes.
AI and Customer Loyalty
October 19, 2016
AI and machine learning have taken the industry by storm. Some say they will usher in a new age of better business processes and customer orientation, while others fret that automation will kill jobs. There definitely will be jobs that no longer make sense for humans to do, thanks to automation. However, there are some neglected business processes where AI and ML could make real contributions.
This Election May Be Scarier Than You Think
October 17, 2016
Not that it isn't scary enough -- but if you look at both candidates, who have had their images destroyed largely by technology, i.e., tapes and emails -- there is a huge warning inherent in the process. Email really wasn't a big thing until the late 1990s and even having your own email server wouldn't have been likely before 2005, let alone thinking through the security aspects.
Gadget Ogling: Google Embraces a Hardware Future
October 12, 2016
The first smartphones Google has made by itself, Pixel and Pixel XL, are the first to bear Android 7.1 and the first to have the impressive Google Assistant built in. The Pixel has a 5-inch HD screen, while the Pixel XL offers a 5.5-inch QHD display. The phones have a quad-core processor and 4 GB of RAM. I like that the fingerprint sensor is on the back.
Rethinking Business Process Reengineering in the Cloud
October 12, 2016
Nearly 25 years ago, Michael Hammer and James Champy coauthored one of the most influential business books of the period, Reengineering the Corporation: A Manifesto for Business Revolution, anticipating some of the important changes that lay ahead. The corporate world was trying to cope with the growing pressures of globalization and the advent of personal computing.
Dreamforce Redux
October 12, 2016
Dreamforce for many years has been too big for a single person to cover. While I participate in covering events like this, inevitably I am reduced to the story of the three blind people and the elephant. You can't experience enough of the elephant to describe it unless you can see it. Using your hands leaves you frustrated. In the case of Dreamforce, you can't go to all of the sessions.
Bring Back the CIO
October 10, 2016
The cloud revolution has made an enormous contribution to the evolution of sales and marketing software, as well as to business software of all types. There's a long list of benefits it's conferred on users -- from the ability to outsource security and maintenance tasks to the avoidance of manual upgrade processes, to the switch in payment modes, to a model more affordable for more businesses.
Google Resurrects Embrace, Extend, Extinguish
October 10, 2016
This almost sounds like a plot for a novel. Microsoft creates a successful strategy called "Embrace, Extend, Extinguish" and then promptly forgets it, resulting in a string of failures. Google, which up to now seemed happy to repeat Microsoft's mistakes, accidentally picks up a successful Microsoft practice and uses it against Apple -- likely taking out a number of its Android partners.
AI's Moment
October 7, 2016
There recently has been an increase in the talk -- pro and con -- about bots, AI and intelligent assistants. A lot of this talk has been percolating around the industry for decades. Silicon Collar, a book by Vinnie Mirchandani, a friend and truly gifted analyst, accepts that automation might be eliminating jobs, but it optimistically holds out for the silver lining.
Who's Riding the New TV Wave?
October 7, 2016
There is a generational shift occurring in the television industry. Traditional cable TV, which dominated the last several decades, is going away. Companies like Comcast, Charter and Cox are facing something new: new technological innovation and competition. Which companies will survive, and which will not? Traditional cable TV is on the verge of an extinction event.
Dreamforce's Einstein: First Shot in New Sales Tech Arms Race?
October 6, 2016
A technology conference staple is the over-the-horizon announcement: a proclamation that something that isn't quite here yet is the next big thing, often accompanied by simulated screen shots, hypothetical use cases and fantastic demonstrations. This year's Dreamforce announcement of a machine learning-enabled technology called "Einstein" easily could be dismissed as futureware.
Gadget Ogling: Streaming Merrily, Snapping Happily, and Listening My Way
October 1, 2016
Roku has refreshed its lineup of media players with lower prices, so bringing streaming video to every screen in your home just got a little more accessible. At the lower end, the Roku Express costs $30. The lineup includes $40, $50, $80 and $100 models with a variety of feature combinations. At $130, the Roku Ultra, pictured here, is the feature-loaded top-of-the-line option.
What to Expect at Dreamforce 16
September 30, 2016
Something tells me that if Salesforce already leaked news about its new AI product, Einstein, that it might not be the biggest news that will emerge from Dreamforce next week. However, I also think Einstein will be involved in whatever is the big takeaway. Salesforce has become rather large, with $8 billion-plus in revenue. A member of the Fortune 500, it still tries to be nimble.
Oracle OpenWorld
September 29, 2016
Larry Ellison was having too much fun. In his second keynote of this year's Oracle OpenWorld user conference, he was talking about his company's database, Oracle 12c, and comparing it highly favorably to Amazon's competing databases. It seems Ellison always has fun, which is one likely reason that the 72 year-old CTO and executive chairman of the board, looks 52, sounds 42, and probably feels 32.
The Growing Customer Trust Gap
September 28, 2016
Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent news about bad behavior in the banking industry, as well as my own personal experiences, shows that banks don't care about their customers. It's just the opposite: Banks seem to be trying to squeeze every dime out of every customer.
Abuse of Trust, Lack of Transparency: HP Shows How to Kill the IoT
September 26, 2016
There's been a lot of virtual ink spilled about the glorious future promised by the Internet of Things: just-in-time service, data-assisted performance optimization for devices, automatic software upgrades, and a host of other hands-off solutions that make life easier for customers and results better for businesses. Over the last 18 months, many have come to see the IoT as an inevitability.
HPE and Apple: The Speed of Image Transformation
September 26, 2016
HPE and Apple are very different companies this decade, having shifted their models from a strategic customer/innovation focus to one that's more tactical -- and tied far more closely to quarterly profit. They are hardly alone, and this unfortunate trend is not tied to any one industry or any one country. Firms increasingly are defined not by creative products but by complaining customers.
Gadget Ogling: Driving Partner, Hydration Station, and Flying Grabbers
September 24, 2016
After a bad experience when I was first behind the wheel as a teenager, I'm only just now learning to drive, more than a decade later. My partner and I are going through the school together, and when asked about our dream vehicles in class, she replied that she'd love a self-driving RV. Her wish eventually might turn true with a device that grants vehicles more autonomy.
Work in a New Automation Era
September 22, 2016
Automation has a habit of killing jobs, which has been true since the Industrial Revolution. However, it seems that we're discovering this truth all over again. We easily forget when we focus only on the job-creation aspects of automation, and that usually gets us in trouble. Since the IR, there have been five distinct economic waves lasting between 50 and 60 years.
Incentives-Driven Disaster: Wells Fargo's Ethical Implosion
September 21, 2016
Anyone who works with sales people knows that their ultimate incentive is their commission check. Since the first time that "sales" was identified as a profession, we've been paying the people who sell based primarily on their results. This has worked well -- but things are starting to change. The drive for results at the expense of all other considerations is running smack dab into new realities.
Why Russian Hackers Are Doing the US a Favor
September 19, 2016
Colin Powell's hacked email once again showcases that what people in office tell us and what they actually think are two very different things. Politicians work for us -- we are supposedly their employers. Yet we seem to know far less about what they do and think than what we need to know in order to vote intelligently. Powell's comments are actually far more damaging to Clinton than Trump.
Business Agility and the Platform
September 14, 2016
A common perception of business agility is that it revolves around quickness, especially quickness in the service of accelerating a deal or transaction. That's a good starting point, but agility actually goes deeper -- especially now that so many structural changes, like cloud computing and subscriptions, have turned up the dial on everyday business.
Sales Tech's Forgotten Byproduct: Employee Happiness
September 13, 2016
Why do companies invest in CRM, sales performance management software, business intelligence, and every other component of the customer-facing technology stack? The obvious response is ROI. CRM paid back $8.71 for every dollar invested in it, Nucleus Research reported way back in 2014. Business analytics applications were delivering $13.01 in value for every buck spent on them.
How China Could Take Over the World's Tech and Automotive Markets
September 12, 2016
Nvidia and Baidu recently made an announcement with regard to self-driving cars that deserves closer attention. China currently is behind the U.S. in automotive technology, but it has passed the U.S. and Japan in automobile production -- I actually thought Japan was still ahead. China is producing twice the number of cars the U.S. is producing right now.
Dreaming Up Einstein
September 10, 2016
Salesforce isn't waiting for Dreamforce to begin the drumbeat over its AI offering called "Einstein." There is so much to discuss about this turn of events that it's hard to begin, so rather than starting at a conventional jumping-off point I'll start with the name. You couldn't have lived at any point in the 20th century and not have some idea of who Albert Einstein was.
Deconstructing the Software Business
September 9, 2016
The disruption of the IT and software industry by the rapid rise of cloud and SaaS continues to take a toll on the biggest players in the business. In their latest round of desperate moves to reposition themselves in the radically changing marketplace, the major companies of the past have been willing to relinquish many of their software assets to refocus their efforts on new market opportunities.
See More Articles in Opinions Section >>
Facebook Twitter LinkedIn Google+ RSS
Is fake news a major problem?
Yes -- people don't know which news to trust.
No -- it's very easy to spot.
Yes -- it's propaganda warfare, and the U.S. is losing.
No -- people have always believed what suited them.
Yes -- but only temporarily, as people are catching on.
No -- much of it actually isn't fake.
Genesys OEC Video