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Get Ready for the Mobile Pay Explosion
April 29, 2016
Who is leading the mobile payment race? There are several players competing today. PayPal started the revolution 15 years ago, and Apple Pay, Android Pay and Samsung Pay have joined the fray. Many newcomers are entering this space on a regular basis. The traditional money space has undergone change with innovations like debit cards and ATM machines, although they took a while to catch on.
Gadget Ogling: Electric Nightmares, Cold Coffee, and a Smart Clothespin
April 28, 2016
I'm quite possibly the worst person in the world at waking up, without exaggeration. As a boy, I slept through a gas explosion that destroyed a home around 100 yards from my bedroom. All too often, I rely on my partner to shake me out of my slumber, as my own alarm clock rarely does the trick. I need something a little more forceful. The Shock Clock may be just up my alley.
App Dev Today
April 27, 2016
Last year, I researched the impact of the proliferation of cloud computing on business. I know it sounds like a dry topic, but if you are a CIO or an application development manager, the results can have serious meaning. Cloud computing has deeply penetrated the enterprise and SMB ranks, and 46.3 percent of respondents said they had four or more cloud applications in use.
The Successful B2B Relationship: It's About Time
April 25, 2016
Respect is a vital ingredient in any mutually beneficial relationship, and that's never truer than in the case of business-to-business buyers and sellers. The most elementary way a seller shows a commitment to a healthy customer relationship is through an ongoing display of respect. That means a relationship in which the seller shows an understanding of the buyer's needs.
Why Is the PC Industry Trying to Kill the PC?
April 25, 2016
Every time the "PC is dead" topic comes up, an old Monty Python movie comes to mind, and I'll bet you can guess which one. PCs are on almost every desk, and the installed base is measured not in the hundreds, thousands, or even tens of thousands -- it is measured in the hundred millions. Brian Krzanich last week announced a massive layoff at Intel, and once again the alarm sounded.
Gadget Ogling: A 360-Degree Cam, a Leveled-Up Kindle, and a Space-Saving Home Gym
April 21, 2016
Facebook has unveiled its latest push into hardware -- an open source 360-degree camera. Bearing 17 cameras and Web-based software to render footage in 360-degrees, Facebook Surround 360 is more of a design than a commercial product. It would cost around $30,000 to build one as is, Facebook said. The idea is to allow creators to iterate on the design to create their own cameras.
Zuora Moves to the Center
April 20, 2016
Zuora, the company that made its bones in subscription billing and payments, held its annual Subscribed user meeting last week and staked out some new turf. It always has been focused on the back office, but its latest messaging included elements of the front office. Perhaps it's no surprise given CEO Tien Tzuo's history as an early luminary at Salesforce, rising to the CMO position.
What the Traditional Car Companies Don't Seem to Get
April 18, 2016
Two interesting events took place this month. Tesla announced its Model 3, a relatively affordable electric car, and it attracted around 180K preorders on the same day. That was before the company actually revealed the car. There were more than 250K preorders in the first 36 hours. Oh, and the run rate is about 1,500 per hour of pre-orders for this car right now.
Publishers vs. Brave Software: Battle for the Ad Viewer
April 14, 2016
Brave Software is a startup that has ratcheted the ad-blocking game to a new level, and it is raising a lot of stink in the online community. For many people, Web-based ads have become an intolerable, costly distraction. That has led to a variety of ad-blocking approaches. The use of ad-blocking software is growing, because users feel they are being attacked by distracting Web-based ads.
Gadget Ogling: Smarter Notes, Livelier Virtual Reality, and Bigger In-Flight Movies
April 14, 2016
We've for some time had Moleskine's Smart Notebooks, which allow you to jot down your thoughts and upload them to Evernote through an app. The new Smart Writing Set takes that idea and elevates it to a new plane, letting you quickly turn scrawled notes or doodles into digital files you can edit using a computer or any mobile app -- no smartphone camera required.
Fake Loyalty
April 13, 2016
There's an interesting connection between customer relationships in subscription businesses and loyalty, Zuora CEO Tien Tzuo wrote recently. His article had particular resonance for me, since I just wrote a book about customer loyalty myself. My research is full of old-style approaches to customer loyalty that aren't really about loyalty so much as they are about, shall we say, customer coercion.
Learning to Love Virtual Reality
April 11, 2016
At Nvidia's technology conference, I saw a variety of new technologies showcased. From deep learning systems -- computers that arguably are smarter than we are -- to self-driving cars that can drive better than we can, the technological advances on display made me feel just a tad inadequate. One way to get over my sudden concern over obsolescence was to check out the virtual reality showcase.
Disrupting Software Development in an On-Demand World
April 8, 2016
The idea that software is eating the world has become a generally accepted dictum. Everywhere you look, industries and institutions are being disrupted by the unprecedented power of software. Now, the world is demanding a new way to develop software to keep pace with the pace of disruption. The greatest poster child for the brave new world of software-driven business is General Electric.
Please Hold the Music
April 6, 2016
Remember when your mother used to yell up the stairs to get you to turn your music down? Sometimes, in the age before sensitivity awareness, your dad would do the yelling and he'd substitute noise for music. Ah, the good old days. Too bad they aren't here right now yelling at vendors. ConsumerAffairs.com is the brainchild of James R. Hood, a former Washington, D.C., journalist.
Gadget Ogling: Food Frenzies and Rollerblade Off-Roading
April 6, 2016
Of all the kitchen gadgets I own, the rice cooker is possibly my second-most favorite after the tea kettle. Sure, I could make rice in a pot, but the dedicated rice cooker makes it much easier to attend to other details instead of watching the pot. Xiaomi's pressurized version might prove even better. It recognizes the type of rice from a barcode scan and cooks it perfectly.
The Sales Process Starts With Retention
April 5, 2016
Despite the numbers that show how lucrative retention is in an increasingly subscription-driven economy, the emphasis has been on new customer acquisition. That is still true, according to a recent study. Forty-two percent of the firms surveyed said they were increasing their budgets for customer acquisition, while only 33 percent said the budget for retention would increase.
The Hololens Academy: How I Became a Novice Wizard
April 4, 2016
At last week's Microsoft Build conference, I attended the Hololens Academy -- a whirlwind effort to turn me into a master programmer able to create things out of thin air. It failed. Apparently it takes longer than an hour to teach someone who hasn't coded in decades to be a master programmer -- go figure. However, by the end of the class I was gleefully throwing fireballs.
CPQ's Challenge
March 31, 2016
Virtually every CPQ -- configuration, price and quote -- software vendor on the planet has a credible solution for the processes from which the category gets its name. That's the good news. Unfortunately, the world has moved on. Most CPQ is effective for helping promote transactions, especially the sales transaction, in which a buyer or buying entity makes a one-time purchase of a bill of goods.
The Calm Before the Next US vs. Apple Storm
March 31, 2016
Apple got a last-minute reprieve last week. The U.S. government no longer is going after the company to break into the San Bernardino terrorist's iPhone, for now. It found another way. So Apple dodged a bullet, this time. However, as terrorism rises, this sticky question will rise again -- count on it. Now, when things are quiet, is the best time to debate this issue and come up with a solution.
Gadget Ogling: Honey, I Shrunk the iPhone
March 31, 2016
The iPhone SE packs almost everything from the iPhone 6s into a handset that looks almost identical to the iPhone 5. The only thing that's really missing is Force Touch. It's a smart play, trying to convince iPhone 4 and 5 owners that they can still upgrade to -- almost -- the latest model without the need to take on a device with a larger screen.
A Dramatic 16 Years for 4 Tech Titans
March 28, 2016
Following Apple's latest announcements, I noticed a number of reports on how disappointed customers were that there was nothing they wanted to wait in line for hours to buy. I personally thought they should have been excited about that, because I hate to stand in lines. I've never really figured out an Apple fanatic's penchant for pain. Still, it is very clear that today's Apple is very different.
Commoditizing Software
March 24, 2016
For more than 50 years, the IT industry has followed a well-known script associated with emerging and evolving paradigms: First a product or category is introduced, then it gains wide acceptance (or dies on the vine), followed by a long period when vendors and customers seek out more efficient ways to produce the thing. Ultimately, the category becomes so important that all must have it.
Gadget Ogling: Bathroom Bots, Bedroom Bulbs, and Doorbell Detectives
March 22, 2016
Can you imagine a time before robot vacuum cleaners? The world was a messier place, certainly in the homes of those with too little impetus to pick up a broom or vacuum cleaner once in a while. Thankfully, for those of us who don't mind sweeping but are less enthused about using the mop, robotic help is on its way in a more affordable model: the Braava Jet from iRobot.
Could Anonymous Get Trump Elected?
March 21, 2016
Much of the analysis that I've seen regarding the U.S. presidential election season concludes that it is progressing like the Goldwater vs. Johnson election in the 1960s, when the Republican Party torpedoed its own candidate, ensuring a Democratic Party win. This is happening despite statistics that suggest Hillary Clinton is an extremely weak candidate.
Does Little iPhone Mean Apple Is Growing Up?
March 17, 2016
Every few months, fans gather with excitement to see what Apple will introduce next -- so what can we expect to see from Apple on March 21? I think the most important thing will be fixing a mistake the company made two years ago. Apple will reintroduce a 4-inch iPhone. As smartphone sales slow, even Apple needs to cozy up to users. Slapping them in the face was not a good sales tactic.
A Future Without Work?
March 17, 2016
Periodically, a blatantly silly idea gains currency, spreading throughout society, and it has one of two effects: Either it scares the heck out of people, or they become enraptured with its seeming plausibility. Last week, The New York Times published a piece set as a dialog between two economics writers, titled, "A Future Without Jobs?" I thought it fell into the silly category.
Gadget Ogling: All-In-One Cooking, In-Car Movie Nights, and Rolling Robots
March 15, 2016
Tovala is going to change everything, apparently. It's a countertop cooking system that acts as oven, microwave, toaster, broiler and steamer. It appears to have all the convenience of ready-made meals, while providing healthier eating options than a typical TV dinner. While you can create your own dishes, Tovala offers its own meals created by professional chefs that are delivered fresh to your home.
Is Donald Trump Batman?
March 14, 2016
There's an old rather funny movie called The Mouse That Roared. Basically, it is about a little no-name country that decides to go to war with the U.S. and lose, so that the U.S. will pay it reparations. Only it somehow wins, to everyone's surprise. It isn't clear whether Donald Trump declared war on Silicon Valley or the other way around.
Through the CRM Lens
March 9, 2016
This is delicate and I will be scrupulously neutral in these paragraphs so as to offend no one, but I thought it would be fun to attempt an interpretation of the current political climate from the perspective and sensibilities of CRM. It will be different from any other analysis you might have come across because I do not wish to discuss candidates. I am all about the customer.
Mainstream Industries Form IoT Vanguard
March 9, 2016
Although the consumer implications of the IoT have generated plenty of public attention, the real growth in the embryonic market is coming from less visible industrial environments and business applications. The early IoT advancements may come as a surprise to some, but in these industries, organizations moving quickly to deploy more connected products and services makes sense.
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What best reflects your opinion on online privacy?
We need new laws to curb government spying.
It's dead -- Google, Facebook and others killed it.
Personalized advertising is the worst -- it's creepy.
It's achievable through encryption and other tech.
It's an overblown issue -- I have nothing to hide.