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Results 1-18 of 18 for "CRM services" (0.003 secs).

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John K. Higgins
Health Insurance CRM, Part 2: The BPO Catalyst
11/20/09 4:00 AM PT | CRM Buyer | 1230 Words

"Before health insurers begin to outsource CRM services , they have to know why they are outsourcing them. If health insurers do not explore why the organization seeks to outsource, then they will not know how their sourcing decisions align with, support and...

Staff Writer
The Ins and Outs of Hosted CRM Systems
01/06/04 4:08 AM PT | CRM Buyer | 953 Words

... January 2003, 52 percent of respondents to an Aberdeen Group survey said they would consider using on-demand CRM services . By June 2003, the proportion of respondents who said they would consider such services had jumped to 85 percent. Why the sudden infatuation...

Elizabeth Millard
Hosted CRM Success Stories
02/09/04 5:18 AM PT | CRM Buyer | 854 Words

... businesses have focused more on efficiency and cost savings -- and less on big-budget purchases -- as cornerstones of IT strategy , they have begun considering on-demand CRM services far more seriously than ever before. Hosted CRM , after all, usually costs far...

Erika Morphy
CIO Wish List for 2003
01/14/03 11:04 AM PT | CRM Buyer | 1140 Words

Eisenfeld is co-author of a report that outlines the shifting nature of SI capabilities, especially as they develop new skills and merge with other providers. "By understanding the segmentation of the CRM services providers on their core competencies, enterprises can ensure that the...

Staff Writer
Salesforce.com Steps Out with New Hosted CRM Apps
11/12/03 9:45 AM PT | CRM Buyer | 551 Words

She added that sforce and Winter '04's other improvements are causing even large organizations to take a good look at hosted CRM services.

Psychographics

Kingstone said that in the CRM software space, demographics are no longer so much...

Erika Morphy
E.piphany To Integrate BEA WebLogic into E.6 Platform
01/13/03 11:26 AM PT | CRM Buyer | 493 Words

The E.piphany-BEA Systems alliance is on the vanguard of a new trend toward decoupling CRM services from underlying application infrastructure , Meta Group's Liz Shahnam Roche, vice president and director of CRM Infusion, told CRM Buyer. This strategy will make services available for...

John K. Higgins
The 4 Cornerstones for CRM Retail Investment in 2010
01/11/10 5:00 AM PT | CRM Buyer | 1233 Words

"Retailers today understand the value proposition behind CRM, in that it offers a complete and consolidated view of their customers to truly understand their purchasing behaviors," Dave Burton, product director for CRM services at Epicor , told CRM Buyer.

With such programs,...

Erika Morphy
The Beauty of Budgeting for Outsourced CRM
11/19/02 4:00 AM PT | CRM Buyer | 763 Words

More and more enterprise-size companies are using online CRM services , making the business strategy a competitive factor, especially for small and mid-size companies that are trying to compete in the same space, he told CRM Buyer.

"Online CRM aligns the risk with...

Staff Writer
Salesforce.com President Jim Steele: Why 'No Software' Is Good Business
01/29/04 3:52 AM PT | CRM Buyer | 2094 Words

... Steele, president of worldwide operations at on-demand CRM services provider salesforce.com, joined the company in October 2002 after a two-year stint as executive vice president of worldwide sales at Ariba. Prior to that, Steele spent 22 years at IBM , where he held...

Denis Pombriant
Changing the Paradigm
03/23/05 5:00 AM PT | CRM Buyer | 1019 Words

But both companies are plainly equating their CRM services with conventional -- soon to be referenced as "last-generation" -- server architectures.

Effects on Developers
From now on, companies that use these hosted solutions will have additional important decisions to make when...

ECT News Business Desk
Technology Solutions To Acquire ZAMBA Solutions
08/09/04 3:00 PM PT | CRM Buyer | 432 Words

ZAMBA Solutions is a CRM services company. It helps clients to be more successful in acquiring, servicing and retaining customers. ZAMBA is focused on customer-centric services by leveraging best practices and best-in-class technology to enable insightful, consistent interactions across all customer...

Steve Ditto
Outsource Your Processes, Keep Your Customers
05/08/09 4:00 AM PT | CRM Buyer | 982 Words

Many companies are facing the toughest economic landscape in generations. Driven by the housing market landslide and seizure of the global...

Erika Morphy
New App Boosts Epicor's Tablet Chops in Retail Setting
01/27/12 5:00 AM PT | CRM Buyer | 460 Words

It is an add-on for Epicor's existing CRM app, Dave Burton, product director of CRM services, told CRM Buyer -- meaning a retailer has to be an Epicor customer to use it. However, the app comes with a few additional features designed...

Kelly Shermach
Mobile Workforces: Better Living Through Technology
04/19/06 5:00 AM PT | CRM Buyer | 732 Words

However, as the escalating nature of HighTower's available CRM services proves, not all mobile workers use the tools to their potential.

"You're building on or adding a new dimension to the sales process" through mobile-enabled workforces, says Rodger Stotz, vice president and managing...

Los Angeles Newsroom
CRM Report: NetRadio.com Tunes in to NetCustomer.com
05/01/00 12:00 AM PT | E-Commerce Times | 62 Words

... received airplay Monday, when Internet radio broadcaster NetRadio announced it has selected the Fremont, California-based company's CRM services . NetRadio will use NetCustomer's CRM services to respond to its legion of 1.3 million unique visitors, the company said. Founded in 1995, Net Radio...

Los Angeles Newsroom
CRM Report: eAssist Receives VC Boost
04/19/00 12:00 AM PT | E-Commerce Times | 89 Words

... Diego, California-based eAssist said Wednesday that it received $35 million from venture capital firms as it gears up to deliver its full suite of CRM products. eAssist offers a subscription-based package of CRM services . Infinity Capital, Trinity Capital, Enterprise Partners and VantagePoint...

Robert Conlin
One Year Ago: Report: UK E-Commerce Set To Explode
05/04/01 5:53 PM PT | E-Commerce Times | 435 Words

Originally published on May 5, 2000 and brought to you today as a time capsule. Online consumer spending in Britain,...

Rob Conlin
Report: UK E-Commerce Set To Explode
05/05/00 12:00 AM PT | E-Commerce Times | 420 Words

Online consumer spending in Britain, Wales and Scotland will soar from $2.6 billion (US$) in 1999 to over $30 billion by...

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