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My friend Kevin Dart has always had an eye for English antiques. In fact, he regularly makes a pilgrimage to mother England to buy unique or hard to find pieces. Aside from working his "day job," his avocation is selling these pieces for a profit back in the U.S. While this task of hauling or shipping many heavy objects might seem daunting and laborious, Kevin and his partner, Dan, found the selling process the most cumbersome -- until recently.
Re: How Small or Medium-Sized E-Businesses Can Compete
Posted by: Rob Stocks 2005-07-12 09:23:52 In reply to: Roopak Patel
Great article but it does not cover the human factor. We have clients that still think that they can run an eCommerce site from the side of someone’s desk. Customer service is key and it requires knowledgeable, helpful and available staff. I have seen the right person triple online sales.
