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E-mail is like having a brilliant friend who is somewhat crazy, not well socialized, and occasionally self-destructive. They can help you. However, they can also get you into big trouble. While we might not have the capability to moderate the behavior of a crazy friend, it is well within our capabilities to moderate our e-mail communications. Moderation can be achieved through the norms and rules of e-mail etiquette and by avoiding common e-mail traps.
Re: E-Mail Traps to Avoid in Business
Posted by: Michel_KOCH 2005-01-20 04:36:01 In reply to: Anthony Mitchell
One major error that needs be mentioned is the proper use of the "cc" or "bcc".
The mistake between "cc" and "bcc" is a major source of loss of credibility, when all of your contacts realize that you gave away their personnal email to many other people (thus giving way to more spam).
On the other hand, when answering a message where many people are "cc-ed", there will always be someone to click on "reply all" instead of replying to the sender only. This person will of course soon regret doing so, all the more since the reply was meant to be personnal...
How many of you can relate to that ?
The mistake between "cc" and "bcc" is a major source of loss of credibility, when all of your contacts realize that you gave away their personnal email to many other people (thus giving way to more spam).
On the other hand, when answering a message where many people are "cc-ed", there will always be someone to click on "reply all" instead of replying to the sender only. This person will of course soon regret doing so, all the more since the reply was meant to be personnal...
How many of you can relate to that ?
