E-Commerce Times Talkback

Re: Study: Poor Customer Service Costing E-tailers Dearly
Posted by: Nora Macaluso 2001-09-30 10:02:48

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According to a report from market analysis firm Datamonitor, poor online service cost Internet retailers a combined $6.1 billion (US$) in sales last year, and could balloon to more than $173 billion.

Re: Study: Poor Customer Service Costing E-tailers Dearly
Posted by: steve berde 2001-12-16 02:46:39 In reply to: Nora Macaluso

Yahoo is the best example of a company that may talk about customer service but does little about it - you can't even communicate with anyone at yahoo to comment or complain about their service. I win in the end though, I don't use any of their services and tell others to do the same

s berde

Re: Study: Poor Customer Service Costing E-tailers Dearly
Posted by: Bill Camp 2001-09-30 10:05:38 In reply to: Nora Macaluso

Yahoo is a fine one to comment. It is almost impossible to contact them and ask a question without them trying to dump the problem on someone else. Does ANYBODY know their customer service address?