E-Commerce Times Talkback

Re: eBay Stores Not Ready for Prime Time
Posted by: Keith Regan 2001-09-28 10:27:22

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eBay Stores arrived with trumpets blaring and a spin-the-wheel, win-a-prize promotion
not only online, but in a bunch of malls across the country. In other words, eBay was very
eager to make sure you knew the stores were here.

So what's all the hullabaloo about? Not much, as it turns out. Storefronts may yet be a
great thing. But not just yet.

Re: eBay Stores Not Ready for Prime Time
Posted by: Diane 2001-10-12 13:39:26 In reply to: Keith Regan

Ditto to all the previous comments. I abandoned completion of my own web site when eBay announced the stores. I opened my eBay store with great enthusiasm and anticipation several months ago. I have spent hundreds of hours on this "experiment". Originally, I believed that a combined search would be inevitable.

Prior to Sept 11, when the store promotion was beginning, I put duplicate antique ceramic plates up in the auction and in my store. The auction items received almost 10 times more hits than the store items. I did sell one item out of my store, but not the others, even though they were priced lower than what the auctioned items eventually brought.

The problem is NO TRAFFIC unless a shopper clicks from an auction item. Its a logistical nightmare to keep auctions running and linking to similar store items. In essence, you are stocking two sites continously; even in the stores you have to relist every 30 days.

Until the store search function is combined with the auction search, there will be no traffic to the Mom and Pop eBay stores (who do not have national name-brand recognition). Unless the search is combined, eBay stores is simply another Online Store Hosting Site. Many eBay store owners are looking into moving to competitive store hosting sites with guaranteed traffic.

Re: eBay Stores Not Ready for Prime Time
Posted by: Les S. 2001-10-01 23:30:13 In reply to: Keith Regan

Hi,
A correction: The promotion was short-lived. It was pulled on September 11th and will not be returning. (The mall promotion is now an Auctions For America promotion) Many sellers have invested a lot of time getting their stores together for the big 'Grand Opening' but it was all for nothing. I have nothing against 'Auctions For America', in fact I had auctions running right now and have raised over 500 dollars for the cause.
The problem I had was with Ebay's sudden pullback on the stores. You have to look high and low to find a link and if you look in the logical place like the 'browse' page you will not find a single mention. Ebay have message boards and a few of us were posting our legitimate concerns and an Ebay employee unloaded on us: http://forums.ebay.com/dws?50@124.NWeEbW5m5fZ^9@.eed58de to read more.

Re: eBay Stores Not Ready for Prime Time
Posted by: Larry 2001-09-30 08:59:37 In reply to: Keith Regan

There has been no shortage of suggestions to ebay on how to improve the stores, and to make them work for buyers. Their own stores forum has been full of them.Right now they are designed so repeat customers have to fill out the same form all over again for each successive purchase. There is no shopping cart. The only payment system in place is Billpoint, no Paypal, no seller's own account.Ebay did not give them much of a launch, indeed if they spent 10% of the energy they are giving Auctions for America I would be less critical. AFA is cannibalizing regular sales and has hurt most independent sellers terribly. We are not cheap and uncaring, but driving visitors to AFA in preference to regular auctions hurts badly.Ebay has such a problem with the storefronts they have just extended the "free trial" period until the first of the year. Looks like they could miss the Christmas season if they don't make improvements soon!

Re: eBay Stores Not Ready for Prime Time
Posted by: Ginny 2001-09-29 16:25:01 In reply to: Keith Regan

Hi,

Ebay has done little to keep its sellers happy. . most sellers are looking for another ebay so they can switch away from the seller unfairness, dictates, gistapo unfreebay. . it is only a matter of time(and the time seems right) to bring down the giant. . who attacks sellers with lines of policy without a chance for retort. . your day (it will take some time, but with a growing negative underlying sentitent against ebay's policy this giant will tumble. . their are a couple auction sites waiting to get the dissatified customer. . and they will). . Great!!

Re: eBay Stores Not Ready for Prime Time
Posted by: anthony 2001-09-28 10:31:17 In reply to: Keith Regan

I agree 99%. The stores are not integrated into ebay. If you search on ebay.com you only find auctions. You have to go and do a separate search in the store to find exact same thing in a fixed price. ebay likes to roll new ideas out slowly, but why bother....save your money and do right