CRM Buyer Talkback

Re: CRM 2.0
Posted by: Denis Pombriant 2007-01-25 02:20:27

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Paul Greenberg has one of the most prolific and wide-ranging minds in the CRM business. He wrote the CRM bible, CRM at the Speed of Light , which is now in its third edition. Greenberg is also an incredible gadget-head. He has all of the toys you can imagine -- phones, game consoles, entertainment and computers -- and he plays with hardware and software the way a kid uses Legos. When he told me he had started dabbling in wikis, it seemed right in character.

I have listed possible usecases @ http://sapcrm20.blogspot.com/
Posted by: jcsclement 2008-09-23 13:34:33 In reply to: Denis Pombriant

SAP CRM preparing for the Web 2.0.
Watch http://sapcrm20.blogspot.com/

CRM 2.0
Posted by: ncl209 2008-06-18 10:49:52 In reply to: Denis Pombriant

It seems the main problem with CRM 2.0 is that many users found it incomprehensible and couldn't easily get to the features they wanted. I think one of the things driving CRM 2.0 is the emphasis on the end user rather than developers. One great site is www.octopuscity.com, which offers a free CRM and business community tied together, plus other free business services.