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May 23, 2017
Snap shares appear to have rebounded from the plunge they took earlier this month, after the newly public company released a massive $2.2 billion loss in the first quarter, but investors still are scratching their heads over the company's prospects. Trading just over $20 at mid-day Tuesday, Snap looks to some like it has regained its early bloom. Others suspect that darker days are yet to come, as signs of robust growth have been lacking. Snap's revenue and subscriber growth figures missed consensus estimates in Q1, sending shares tumbling. [More...]

May 23, 2017
red-hat-enterprise-linux-7.4-beta
Red Hat on Tuesday announced the availability of Red Hat Enterprise Linux 7.4 beta. RHEL 7.4 includes new security and compliance features and streamlined automation, along with tools for improved systems administration. This latest upgrade comes nearly three years into the series 7 lifecycle. It continues to provide enterprises with a rich and stable foundation. [More...]

May 22, 2017
The Softbank Vision Fund has closed its first major funding round raising more than $93 billion in capital from the Gulf states, as well as tech stalwarts Apple, Qualcomm and others. Softbank, which last fall launched the fund with backing from the Public Investment Fund of Saudi Arabia, said it has received new commitments from the Mubadala Investment Fund from the United Arab Emirates. [More...]

May 22, 2017
Verizon Enterprise Solutions has released Visual Interactive Calling, an SDK and platform designed to enable banks, retailers, airlines, travel and hospitality companies, and other firms to communicate visually with their customers. "The sweet spot for this solution is enterprises that have deep mobile app penetration into their customer base," said Tom Smith, a CX manager at Verizon. [More...]

May 19, 2017
walmart-ecommerce
Walmart on Thursday reported soaring e-commerce growth during its fiscal first quarter, along with strong organic sales figures -- results that suggest rival Amazon may have a fight on its hands. Online sales grew a stunning 63 percent during the quarter, perhaps in response to the company's newly introduced free two-day shipping and its upgraded mobile app. [More...]

May 18, 2017
Except for those folks living under rocks, everyone knows about or at least has heard of bitcoin. However, not everyone understands the technology of bitcoin, which extends well beyond Internet-based currency. For the rock people, bitcoin is an Internet-based currency that allows for transparency with respect to each transfer of the currency through the use of a distributed database. [More...]

May 18, 2017
SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a process based on fields changing to or from specific values. [More...]

May 17, 2017
wannacry
The WannaCry ransom attack that quickly circled the globe last week is not yet fully contained. So far, it has impacted more than 300,000 computers in 150 countries. However, one of the remarkable things about it is that only a trifling $100,000 in ransom, give or take, apparently has been paid. That represents a surprisingly low response from an attack generally considered the biggest ever. [More...]

May 17, 2017
customer-experience-artificial-intelligence
E-commerce brings together several themes that relate to our current fascination with artificial intelligence, machine learning, bots, mobile technology and the like. It's actually more than that, because it represents an underserved part of CRM. Until fairly recently, there were few tools that retailers could use to reach online customers for marketing and sales. [More...]

May 16, 2017
firstnet-first-responders-communications-network
Competition in telecom price and service packages has been getting a lot of attention lately. However, network providers also have been pursuing other opportunities that consumers might miss if they're exposed only to traditional advertising. AT&T's cooperation with the U.S. government in developing a national emergency responder network is a case in point. [More...]

May 16, 2017
sales-crm-artificial-intelligence
AI is a trend, and it's always nice to be trendy, but as great as CPQ is, it's still only one source of data. Without sufficient data, AI is extremely limited. It's like allowing your toddler to learn only about colors: The kid might be a whiz with colors, all right, but without context -- in other words, more data -- that information won't make any sense. [More...]

May 15, 2017
wannacry-ransomware
Microsoft this weekend unleashed its wrath on the National Security Agency, alleging it was responsible for the ransomware attack that began last week and has spread to thousands of corporate, government and individual computer systems around the world. Microsoft Chief Legal Officer Brad Smith launched a blistering attack on the NSA and governments worldwide. [More...]

May 15, 2017
Charter Spectrum has announced it will resell Comcast's Xfinity Mobile wireless service to customers inside its region. The good news is that this deal lets Charter get quick access to wireless without competing with Comcast. Comcast and Charter Communications last week said they had reached an "operational agreement" about working together. [More...]

May 13, 2017
ransomware-nhs-fedex
Authorities are investigating a massive ransomware attack that reportedly hit more than 45,000 computers in 74 countries worldwide, including the UK's NHS England national health service, international delivery service FedEx, and Spanish telecom firm Telefonica. Security experts have linked the exploit to an earlier leak by the Shadow Brokers, who allegedly pilfered hacking tools from the NSA. [More...]

May 11, 2017
consumer-wifi-use
Consumers use lots of data on their mobile devices. While half of consumers use less than 7 GB per month, data consumption is heavily skewed toward the upper end, recent Parks Associates research indicates. Among U.S. broadband households, mean data consumption is roughly 20 GB per month, with 14 GB used on WiFi and 6 GB through 3G/4G/LTE networks. Consumers' monthly WiFi data consumption increased by 40 percent from 2015 to 2016. [More...]

May 12, 2017
Veeva Systems earlier this week announced Veeva CRM MyInsights, a new cloud-based data visualization capability producing tailored insights within Veeva CRM. MyInsights lets users of tablets or other mobile devices access, analyze and visualize information in real time. It includes fixed reporting for sales and activity data and a new, customizable HTML5/JavaScript framework. [More...]

May 9, 2017
net-neutrality
Comedian John Oliver, incensed over proposed changes to unravel Net neutrality protections for consumers, unleashed a torrent of criticism against the FCC and urged viewers to register their protest online. The response led to a digital meltdown on the agency's site Sunday night. Oliver targeted a proposal that would loosen Net neutrality regulations. [More...]

May 9, 2017
crm
"CRM was originally created for the managers and bosses to report on the pipeline, and it was sold as a value proposition to the manager," noted Nutshell CTO Andy Fowler. "What's changing now is that CRM is becoming much more about supporting the rep -- giving them the tools they need to improve their performance. It's no longer just a tool for the boss to check in on the salespeople." [More...]

May 8, 2017
security-professionals
If you've ever spent time in a desert, it may seem inconceivable to you that creatures actually can live there. The fact that animals not only survive, but also thrive in those conditions seems counterintuitive. In fact, a number of animals do so -- in many cases, they are aided by an array of specialized adaptations that allow them to leverage the environment to their advantage. [More...]

May 5, 2017
Qualcomm plans to ask the ITC to block imports of iPhones, according to a report. The move apparently was spurred by Apple's recent decision to stop making royalty payments owed under a licensing agreement between the two companies, which is the subject of a billion-dollar legal battle in federal court. "You can't pay something when there's a dispute about the amount," Apple CEO Tim Cook said. [More...]

May 5, 2017
salesforce-appexchange-partner-program
In the cloud, showcasing the partner ecosystem in an online marketplace has become an imperative. Salesforce has been in the vanguard of this trend. Since its inception in 2005, the AppExchange has grown to include more than 3,000 partner solutions that augment Salesforce's growing portfolio of cloud services. AppExchange has strengthened significantly Salesforce's position in the marketplace. [More...]

May 4, 2017
artificial-intelligence
The convergence of algorithmic advances in multilayer neural networks, the evolution of PC graphics processing units as massively parallel processing accelerators, and the availability of massive data sets fueled by the Internet and widely deployed sensors -- big data -- has enabled a renaissance in software neural network modeling techniques commonly referred to as "deep learning," or "DL." [More...]

May 4, 2017
Salesforce this week announced significant enhancements to its AppExchange Partner Program, including a $100 million Salesforce Platform Fund to encourage developers of AI-driven solutions. Salesforce arguably was the first kid on the block with a partner program of this kind in which buyers could access a large community of apps based on a single standard from a single store. [More...]

May 4, 2017
Salesforce on Tuesday launched the AppExchange Partner Program, or APP, for developers, independent software vendors and startups, as a replacement for its current ISV Partner Program. The APP will cost much less. Its baseline percent-net-revenue model for all new APP partners has been slashed from 25 percent to 15 percent. Current partners will be eligible for the new PNR terms on contract renewal. [More...]

May 3, 2017
microsoft-surface-laptop
Microsoft on Tuesday launched a major effort to bulldoze its way into the educational computing space carved out by Google, with the introduction of a streamlined operating system called "Windows 10 S," a range of new collaborative programs for K-12 schools, and two new Surface laptops aimed at the college student market. The Surface laptop runs on the Windows 10 S operating system. [More...]

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