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January 18, 2017
apple-app-store-uk-price-hike-brexit
Apple on Tuesday alerted its development community that it will be raising prices on apps sold through its App Store in the United Kingdom. Several factors influence App Store price tiers internationally, including currency exchange rates, business practices, taxes, and the cost of doing business, Apple said, noting that the factors vary by region and over time. App Store price increases also are ahead for India and Turkey. [More...]

January 17, 2017
Facebook COO Sheryl Sandberg on Tuesday announced the Startup Garage, the company's first-ever business incubator, which will be located in Paris at the new Station F hub launched last year. The Startup Garage will provide a six-month program of mentorship and assistance for new companies. About10-15 data-related startup firms will occupy up to 80 desks at the Station F campus. [More...]

January 16, 2017
government-contracts-cybersecurity
Vendors of cybersecurity offerings are finding that the U.S. government is serious about improving the protection of federal IT assets. A steady stream of data protection contracts has been flowing to providers, including some notable high-value transactions during the last half of 2016. One example is a Department of Homeland Security contract, with a potential value of $395 million. [More...]

January 17, 2017
Clarabridge, which offers SaaS and on-premises software products designed to help companies improve their customer experience management, on Tuesday announced a full-service solution for retail banking. Clarabridge's solutions use sentiment and text analytics to enable automatic collection, categorization and reporting on structured and unstructured data. [More...]

January 13, 2017
amazon-100000-jobs
Amazon on Thursday announced it will create more than 100,000 new jobs across the United States over the next 18 months, ranging from entry-level opportunities to positions for engineers and software developers. All will be full-time jobs with full benefits. Many of the jobs will be in new fulfillment centers currently under construction in Texas, California, Florida, New Jersey and other states. [More...]

January 13, 2017
top-20-crm-blogs-2016
In a year when it seemed that CRM continued to blur into other technologies -- AI, the IoT, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs. [More...]

January 12, 2017
apple-original-tv-content
Apple reportedly plans to follow premium channels HBO and Showtime, as well as streaming services such as Netflix, Amazon and Hulu, in creating its own original TV shows and movies. The company may be negotiating agreements with veteran content producers to buy the rights to scripted television programs. It likely will offer its content through an over-the-top service similar to Netflix. [More...]

January 12, 2017
salesforce-internet-things
While the general public's fascination with technology largely has been focused on the latest connected products unveiled at the recent CES conference in Las Vegas, many companies are trying to figure out where the real business opportunities lie in the long-awaited rise of the Internet of Things. One of the early proponents of IoT's unprecedented potential was Salesforce.com. [More...]

January 11, 2017
instagram-stories
Instagram on Wednesday announced that businesses will be able to place immersive, full-screen video ads in its Stories feature, which has attracted 150 million daily users since its launch five months ago. Further, Instagram Business Tools will include insights on stories, which will allow business users to view the reach, impressions, replies and exits for each individual story. [More...]

January 11, 2017
oracle-cloud-strategy
Oracle recently held a call for analysts to discuss its results for the last quarter, and there were multiple bright spots. It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company. A casual observer might not be convinced, since the macro numbers show a company barely growing. [More...]

January 10, 2017
yahoo-verizon
Yahoo has disclosed in an SEC filing that following the sale of its operating business to Verizon, the company will restructure its board and change its name. It also warned that a massive hack disclosed last year could imperil its $4.8 billion sale to Verizon. Yahoo will operate as an investment company after the Verizon deal closes, it reported in the filing. [More...]

January 10, 2017
customer-crm
Twenty years ago, CRM "was more of an inside-out technology," recalled Sandeep Kadam, director of CRM at Eagle Creek Software Services. "It was about making sales calls more efficient, and giving salespeople all the tools they needed so they could achieve their numbers. From there it has become more of an outside-in technology, where the customer is impacting how CRM is going to evolve." [More...]

January 9, 2017
atlassian-trello-acquisition
Atlassian, the parent company behind the Jira enterprise tracking and HipChat communication apps, on Monday announced a deal to acquire Trello, the developer of a cloud-based collaboration app for enterprise teams and personal use. Atlassian will fork over $425 million-- $360 million in cash and the rest in stock. Trello provides software that includes digital whiteboards and virtual sticky notes. [More...]

January 9, 2017
Cloud-based ERP firm FinancialForce has named a new CEO, Tod Nielsen, who previously served as EVP of platform at Salesforce. Nielsen takes the helm from FinancialForce founder Jeremy Roche, who remains a major shareholder in the company. He will stay on as special advisor to the management team and work with FinancialForce investor Unit4 in an executive position. Roche's home base is in the UK. [More...]

January 6, 2017
ev-williams-ceo-medium
Medium, the once-promising platform led by Twitter cofounder Ev Williams, is losing about a third of its workforce and will undergo a radical overhaul to fix what the CEO called a "broken" business model -- advertising-supported online publishing. Williams touted the company's successes in a post announcing the layoffs, but said that change was needed to address several major business shortfalls. [More...]

January 6, 2017
apple-app-store
Apple's App Store racked up an all-time high of $240 million in sales on the first day of this year. On the whole, 2016 was a very good year for Apple devs, who earned more than $20 billion for their apps. "Apple has always had the most profitable ecosystem and app market in terms of revenue per user and price per app," said Holger Mueller, a principal analyst at Constellation Research. [More...]

January 5, 2017
wireless-network
Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you. Why? Simple. They are generic studies, but you are not a generic customer. If wireless performance were the same for every customer in every location, then the studies would be helpful -- but that's not the case. [More...]

January 4, 2017
bitcoin
The price of bitcoin soared to a new three-year high on Monday, surpassing the $1,000 mark for the first time, in response to economic and geopolitical uncertainty in China following the U.S. presidential election. The price of bitcoin stood at more than $1,025 in late trading on Tuesday, after rising to nearly $1,030. The market cap was $16.49 billion, according to the CoinDesk index. [More...]

January 4, 2017
customer-service-agents
It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there's a decided bias for self-service. [More...]

January 3, 2017
sales-marketing-customer-success
"Traditional demand-based, lead-based marketing is like fishing with a net," said Engagio CEO Jon Miller. "You run campaigns and marketing programs, and stuff comes out the other end. What the account-based world is all about is that you have a list of names, but you don't wait around to see if those big fish swim into your net. Instead, you go fishing with spears." [More...]

December 31, 2016
Caught off guard by a huge backlash, Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan would have allowed staffers to review private customer notes as a means of assessing the accuracy of its new machine learning technology. The company made a mistake in judgment, Evernote CEO Chris O'Neil acknowledged. [More...]

December 29, 2016
apple-european-commission
Apple and the Irish government are fighting what some view as a European Union tax grab. The two recently filed a formal appeal of the EC's decision ordering Apple to pay nearly $14 billion in back taxes, based on its finding that Ireland had given Apple several illegal tax breaks. The EC found that Ireland had allowed Apple to determine its tax based on the activities of its subsidiary firms. [More...]

December 20, 2016
global-internet-access
Softbank has cut a check for $1 billion to OneWeb, which plans to build a constellation of satellites to provide Internet access to underserved parts of the world, the companies announced Monday. Helmed by satellite industry veteran Greg Wyler, OneWeb raised a total of $1.2 billion in its latest round of funding. The company will deploy 650 Ku band satellites into orbit at a height of 750 miles. [More...]

December 20, 2016
artificial-intelligence
AI will be having a big coming out party in 2017. While there are plenty of opportunities in this space for workers, executives, investors and partners, not every company that uses the term "AI" in its marketing will become a serious winner in the field. As advanced as AI is -- and I have seen some technology that would blow your socks off -- not every company is created equal. [More...]

December 16, 2016
government-spending-cloud
U.S. government agencies will continue to invest hefty sums in cloud computing technology over the next five years. After that period, spending on cloud is likely to moderate, but the amount of investing will remain at impressive levels. Cloud computing is far from mature within the federal government, but it has reached a point at which it is a mainstream component of government IT resources. [More...]

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Genesys Forrester Wave
What's your reaction to the new Nintendo Switch gaming console?
I'm excited -- can't wait to get my hands on one.
I'm mildly interested and probably will try it out.
It looks cool for the younger set but not serious gamers.
Nintendo has lost its way -- the Switch will flop.
No interest -- I'm a PlayStation fan.
No interest -- I'm an Xbox fan.
I only play games on my tablet or phone.