Four E-Commerce Tips for Retailers on How to Help Prevent Shopping Cart Abandonment
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December 3, 2016
aws-re-invent
Amazon Web Services has introduced a new set of technologies designed to pull the artificial intelligence expertise developed for its core retail business into the cloud, while expanding its hybrid cloud technologies into the field, where data services can use the IoT to access connected devices. AWS CEO Andy Jassy unveiled the new lineup of services at the company's annual re:Invent conference. [More...]

December 2, 2016
Giving in to years of customer pressure, Netflix has announced that a limited number of television shows and movies will be available for viewing offline without a live connection to the Internet. Customers have been asking for a way to view content on airplanes or other locations where Internet service might be unavailable or expensive, noted Eddy Wu, director of product innovation at Netflix. [More...]

December 2, 2016
We've become obsessed with big data and analyzing it, though sometimes I think we get in our own way. The issue is that we preferentially collect quantitative data as if it were the only thing worth the time. In fact, quantitative data is but one kind of data, and the information it provides gives a one-dimensional view of the world. It's not wrong information -- just incomplete. [More...]

December 1, 2016
zenefits-fine-insurance-licensing-compliance
The California Department of Insurance this week announced fines totaling $7 million against startup Zenefits, a provider of cloud-based human resources services. The company's former leadership "created an anything goes culture at the Internet startup, resulting in numerous violations of licensing requirements to protect consumers," said Insurance Commissioner Dave Jones. [More...]

December 1, 2016
Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you'd be well advised to learn the rules of the online shopping road. They can be very different from one vendor to another, so shop carefully. Some companies do a great job with customer care. Others don't. I have been both delighted and burned several times, and I'd like to share some of my personal experiences to help you shop more safely. [More...]

December 1, 2016
facebook
There's an argument that it's not Facebook's job to fact-check the growing flood of fake news coming at us through its portal. After all, Facebook is just a set of pipes delivering something and is not responsible for the content. Nebulous others have that responsibility. However, Facebook is in the business of delivering content to a wide variety of people for a multitude of reasons. [More...]

November 30, 2016
Samsung has announced road map for a corporate restructuring that might include splitting itself into two. The company has retained external advisors to review the optimal corporate structure for its activities. The review is expected to take six months. Depending on the findings, Samsung may create a holding company structure and might list its shares on additional international exchanges. [More...]

November 30, 2016
china-cybersecurity-law
China's parliament earlier this month passed a law aimed at addressing the country's concerns about hacking and terrorism, which has spiked concerns among foreign businesses and human rights advocates. One interpretation of the new law is that it only codifies China's existing cybersecurity practices. However, 46 global business groups across a variety of industries didn't see it that way. [More...]

November 30, 2016
account-based-marketing
"Account-based marketing is really about marketing to the accounts that are aligned with your sales team," said Demandbase CEO Chris Golec. It's been done for years, but today there's a whole technology and practice around being able to market to accounts at scale, and this wasn't possible until about four or five years ago. It's a focused, targeted marketing approach." [More...]

November 29, 2016
CNN has acquired Beme, the startup cofounded by YouTube sensation Casey Neistat, the companies announced Monday. CNN plans to launch a new branded subsidiary featuring timely and topical video content by the summer of 2017. It will be led by a team including the Beme cofounders, under a name as yet undecided, with CNN providing funding. Financial terms of the acquisition were not disclosed. [More...]

November 29, 2016
cybersecurity-government
Providing cybersecurity adequate to meet increasing threats is a perpetual catch-up process. Public sector agencies are particularly sensitive targets, with high visibility not only to the citizens they serve, but also to cyberattackers. A recent survey uncovered both a lack of speed in detecting and responding to attacks, and weak defenses of the full range of possible attack channels. [More...]

November 29, 2016
internet-of-things
Oracle recently announced a new connection between its Service and IoT clouds. That makes total sense to me. I bet a lot of folks think of the Internet of Things as those machines that do things directed by algorithms -- and if so, they might wonder why they need to be connected to customer service, such an obviously human channel. It's not off base, however. [More...]

November 28, 2016
Although online retailers on Monday offered deals to jumpstart the online holiday shopping season, Cyber Monday as a one-day event could be losing some of its attraction. Many retailers jumped the gun, and have been offering special online deals for days. Cyber Monday in recent years has ranked as the third largest holiday shopping day, following Super Saturday and Black Friday. [More...]

November 28, 2016
Shoppers came out in droves over the Black Friday weekend, spending a record $9.36 billion, a 16.4 percent increase from a year ago, according to Adobe Digital Insights. Black Friday sales hit a new record of $3.34 billion, a 21 percent jump from a year ago. This was the first-ever Black Friday with sales exceeding $3 billion. Thanksgiving Day sales were up 11.5 percent from a year ago. [More...]

November 22, 2016
Many consumers will rush to shopping malls and give their mobile devices a workout later this week. Fifty-nine percent of the U.S. population, or 137.4 million shoppers, is expected to hunt for bargains over Black Friday weekend, according to new survey from the National Retail Federation. The figures are up slightly from 58.7 percent, or 135.8 million shoppers, a year ago. [More...]

November 21, 2016
With the launch of Stream Saver, AT&T Mobility has given users control over their streaming video quality. Stream Saver is similar to Sprint's video optimization and T-Mobile's Binge-On plans. Now, the only major carrier not offering a video optimization service is Verizon Wireless. Stream Saver lets users choose. They can use it or not depending on their particular circumstances. [More...]

November 18, 2016
designed-by-apple-in-california
Apple this week introduced a pricey book bulging with artsy photos of the company's products. Designed by Apple in California contains 450 photos of products created by Apple over a 20-year span. It's available in two sizes: 10.20 by 12.75 inches for $199 and 13 by 16.25 inchesfor $299. The linen-covered hardbound volume is dedicated to Apple's late cofounder Steve Jobs. [More...]

November 17, 2016
iaas-paas
Amazon Web Services maintained a commanding lead over the competition in the public IaaS and PaaS businesses during the third quarter, despite rapid growth from rivals Google and Microsoft in the IaaS space, according to a recent report from Synergy Research Group. AWS, which has become an increasingly important segment of Amazon's operations, continues to dominate the IaaS business. [More...]

November 16, 2016
blockchain-fintech
The U.S. Office of the Comptroller of the Currency has a lot of catching up to do in dealing with innovative information technology, as it affects not only conventional finance, but also new channels of e-commerce made possible through advances in IT. These channels include cryptocurrencies such as bitcoin, related "blockchain" technologies, and other Internet-driven financial services. [More...]

November 16, 2016
It's been a rough couple of months, and we should talk about something fun and not political, but CRM-centric. I know! Let's ask how the election influenced CRM. Seriously, there's a nugget in there to get us thinking about business instead of that other stuff. Come on, it'll be fun. I am not the only one who saw this, but isn't it amazing how the pollsters got the election outcome exactly wrong? [More...]

November 15, 2016
software-cloud
A majority of independent software vendors were dealing with an escalating assortment of organizational issues monitoring and monetizing their software capabilities, according to a survey of ISV executives conducted last year. As many of those ISVs move to the cloud and SaaS delivery models, they face even greater obstacles achieving their business objectives. [More...]

November 15, 2016
marketing-strategy
"Account-based marketing is all about targeting key accounts. It's a strategy for marketers to focus most of their efforts on key accounts," said Mike Telem, vice president of product marketing at Marketo. "In most B2B businesses, you have a small number of accounts that are the most valuable. So it makes perfect sense that focusing on those accounts provides a better return on investment." [More...]

November 14, 2016
BlackBerry has a new phone in the works, and it will have a physical keyboard, according to reports that surfaced last week. The company recently announced that it would exit the smartphone hardware market and transition to developing back-end mobile security software. However, BlackBerry CEO John Chen confirmed that one last device is in the pipeline. [More...]

November 14, 2016
A LinkedIn block in Russia could be imminent, in light of last week's court ruling that the company broke a law requiring personal data on Russian citizens to be stored on servers within the country. Roskomnadzor, Russia's telecommunications and media authority, is waiting until it has the full text of the ruling before acting on it. Russia had 5 million registered LinkedIn members in Q1. [More...]

November 11, 2016
google-android
Google on Thursday fired back at the European Commission's charges that it violated antitrust law by imposing coercive rules on mobile operators and developers who use or write applications for its Android operating system. The EC this spring charged that Google's requirements to use its search engine and its Chrome browser on mobile devices running Android were coercive tactics. [More...]

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