IBM's Watson Smartens Up iOS Enterprise Apps
October 27, 2016
IBM has announced that it will incorporate its IBM Watson cognitive capabilities into the MobileFirst for iOS ecosystem to help boost the productivity of the global workforce. It was a little more than two years ago that the company entered a groundbreaking partnership with Apple to enhance the mobile enterprise space. The move is part of an overall rollout of enhancements to IBM's Watson tech. [More...]

The End of Marketing
October 27, 2016
This is going to be political but you won't be able to tell which side I'm on. You might ask, why on Earth would I get involved even tangentially in politics right now? The simple answer is that it impacts CRM and I have a viewpoint -- but as I say, I'm not picking or revealing a side. I've been doing research in business agility lately -- a fascinating area that soon will impact CRM. [More...]

Google's Jamboard Aids Enterprise Brainstorming Sessions
October 26, 2016
Google on Tuesday announced Jamboard, a digital whiteboard for collaboration in the cloud. It's compatible with G Suite and Google Search, as well as Google Drive. Users can collaborate and broadcast their work globally through Google Hangouts. Jamboard has a 55-inch 4K display with touchscreen functionality, a built-in HD camera, speakers, and WiFi connectivity. [More...]

Twitter May Kick 300 Employees Out of Its Nest
October 25, 2016
Twitter appears close to slashing another 300 jobs, or about 8 percent of its workforce, as it works to recover from a failed round of acquisition talks with several suitors. The job cuts likely would be in sales. Twitter might be taking steps to make itself look more attractive to investors in preparation for its third-quarter earnings report later this week. [More...]

October 26, 2016
Wells Fargo Bank will lose customers in droves because of the scandal over fraudulently opened accounts and other issues, based on the results of an online survey cg42 conducted last week. More than 85 percent of the respondents -- 1,500 primary customers of the top 10 U.S. retail banks, including 1,000 Wells Fargo customers -- were aware of the scandal. [More...]

October 25, 2016
When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. Samsung now is going through one of the most painful times any company ever has endured. Its brand is severely damaged. [More...]

AT&T, Time Warner Brace for Regulatory Firestorm
October 24, 2016
AT&T and Time Warner on Saturday announced they had reached a merger deal, setting off alarm bells across the industry. AT&T has agreed to buy Time Warner for $85.4 billion. At least a year's worth of regulatory scrutiny, public hearings and political maneuvering is expected. The deal essentially would create the industry's first vertically integrated mobile provider of premium cable. [More...]

October 21, 2016
Airbnb recently proposed changes to its listing policies for short-term rental property owners in New York City and San Francisco, possibly in response to threats of aggressive action from state and local lawmakers. With respect to New York operations, Airbnb on Wednesday proposed a set of five changes in an article penned by Chris Lehane, the company's global head of public policy. [More...]

October 21, 2016
The United States Federal Communications Commission on Wednesday announced that T-Mobile has agreed to a penalty of $48 million for misleading customers about restrictions on its so-called unlimited data plans. The company failed to inform subscribers to unlimited plans on its wireless networks and those of MetroPCS, which it owns, that their data bandwidth would be throttled when they hit a preset ceiling. [More...]

Samsung Bows Under Note7 Fallout
October 20, 2016
Three owners of Galaxy Note7 smartphones this week filed a complaint in a federal court in Newark, New Jersey, that could become a class action lawsuit against Samsung. "Plaintiffs and the Class have suffered injury in fact, incurred millions of dollars in fees, and have otherwise been harmed by Samsung's conduct," the complaint states. Samsung has recalled the phones and stopped producing them. [More...]

Red Hat and Ericsson Forge 5G, IoT Open Source Alliance
October 20, 2016
Red Hat and Ericsson on Wednesday announced an alliance meant to speed adoption of open source solutions in the information and communications technology space. The alliance will help promote a range of fully open source and production-ready cloud solutions, spanning OpenStack, software defined-networking and software-defined infrastructure, the companies said. [More...]

October 19, 2016
Just when most of the country is on vacation -- including the U.S. Congress -- federal government agencies become active in awarding contracts. The federal fiscal year ends on Sept. 30, and many agencies wait until the last quarter of the year to make acquisitions. The last few months have brought billions of dollars in federal contracts for information technology providers. [More...]

AI and Customer Loyalty
October 19, 2016
AI and machine learning have taken the industry by storm. Some say they will usher in a new age of better business processes and customer orientation, while others fret that automation will kill jobs. There definitely will be jobs that no longer make sense for humans to do, thanks to automation. However, there are some neglected business processes where AI and ML could make real contributions. [More...]

Twitter Hopes Fade as Salesforce Deal Slips Away
October 18, 2016
Salesforce, the last known suitor for Twitter, last week officially bowed out of the running for an acquisition deal, a move that forces the embattled company either to look for a new savior or find some internal answers to its lingering inability to find a winning growth strategy. Salesforce walked away from the deal because it wasn't the right fit, CEO Marc Benioff said. [More...]

Microsoft Adds Muscle to Dynamics 365
October 18, 2016
Microsoft last week shared new information about its upcoming Dynamics 365 cloud service: the addition of 100 new apps; the inclusion of Solution Integrator partners in Appsource; the division of apps and features into Enterprise and Business Editions, the latter for SMBs; and a new subscription model. Many of the new capabilities will be available in both editions on Nov. 1. [More...]

Verizon Signals Cold Feet Over Yahoo Deal
October 17, 2016
Verizon last week indicated that its $4.8 billion acquisition of Yahoo could be in jeopardy in light of the company's delay in disclosing a massive 2014 data breach that compromised about 500 million account holders. Verizon may need some additional assurances, suggested General Counsel Craig Silliman. "I think we have a reasonable basis to believe right now that the impact is material." [More...]

Big Data and Analytics: Creating New Value
October 14, 2016
The massive amount of data available from connected devices creates an unprecedented opportunity for increased optimization of products and services -- and, consequently, revenue. The deep investment in big data gathering and analytics is fueled by an ability to create added value for companies based on actionable business insights, and for consumers by providing lifestyle benefits. [More...]

Aviso CEO K.V. Rao: Humans, Machines and Magic
October 14, 2016
"CRM is a mature industry, but it's fundamentally not moving the needle for the user, for the subscriber -- the sales rep or manager. It's fundamentally recording your activities, but it doesn't really let you commit with confidence to drive the right outcomes," said Aviso CEO K.V. Rao. Predictive analytics "can help you find the right content faster. That's what the state-of-the art is for sales. [More...]

October 13, 2016
Snap this week hired Morgan Stanley and Goldman Sachs Group to manage its IPO, according to multiple reports. JPMorgan Chase, Deutsche Bank, Allen & Co., Barclays and Credit Suisse Group reportedly also will play a role. The IPO, expected as early as this spring, could result in a valuation of $25 billion or more. That would make Snap one of the highest-profile IPOs in years. [More...]

FCC Slaps Comcast With $2.3M Overbilling Fine
October 13, 2016
The FCC on Tuesday announced that Comcast would pay a record $2.3 million fine to settle its investigation into whether the cable operator improperly charged customers for services and equipment they never approved, a practice known as "zero billing option." Federal law bans cable operators from charging customers for unauthorized equipment or services. [More...]

October 13, 2016
Amazon last week launched Prime Reading -- a new benefit for subscribers to its US$100-a-year Amazon Prime service that lets them access content for free. That content will come from more than 1,000 top Kindle books, Kindle Singles, magazines, comic books, children's books, and classic works from writers such as Kurt Vonnegut, Norman Mailer and Gloria Steinem. [More...]

Odinaff Trojan Targets Banks, Financial Firms Worldwide
October 12, 2016
Symantec on Tuesday reported on a malware campaign that has targeted financial organizations worldwide for the past 10 months. Dubbed "Trojan.Odinaff," it has infiltrated the banking, securities, trading and payroll sectors, as well as organizations that provide them with support services. Odinaff is used in the first stage of an attack, to get a foothold into a network. [More...]

Rethinking Business Process Reengineering in the Cloud
October 12, 2016
Nearly 25 years ago, Michael Hammer and James Champy coauthored one of the most influential business books of the period, Reengineering the Corporation: A Manifesto for Business Revolution, anticipating some of the important changes that lay ahead. The corporate world was trying to cope with the growing pressures of globalization and the advent of personal computing. [More...]

October 12, 2016
Dreamforce for many years has been too big for a single person to cover. While I participate in covering events like this, inevitably I am reduced to the story of the three blind people and the elephant. You can't experience enough of the elephant to describe it unless you can see it. Using your hands leaves you frustrated. In the case of Dreamforce, you can't go to all of the sessions. [More...]

October 11, 2016
Samsung shares fell sharply on Tuesday after the company confirmed reports that it had halted production of its flagship Galaxy Note7 smartphone, just launched this summer. The move came after several replacement phones reportedly smoldered or caught fire. Shares fell 8 percent in the Korean market. Samsung had been working with the U.S. CPSC on a voluntary recall and replacement program. [More...]

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What's your alarm level over cyberattacks on the Internet's infrastructure?
Red: A deadly cyberwar will occur -- It's when, not if.
Orange: A big one could be costly and threaten public safety.
Yellow: We need to improve cybersecurity at a faster pace.
Blue: Regional outages will become more frequent and more annoying.
Green: There's no way anyone could take out the entire Internet.
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